Oak Crest Health & Wellness
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (6 vs median 3.0)
- High staff turnover (69%)
- High RN turnover (79%)
Below average in AL · Below recommended RN staffing · Worst in ARABELLA HEALTHCARE MANAGEMENT chain · No penalties on record
What this means for your family
Oak Crest offers an excellent rehabilitation program and a caring environment that many families appreciate. However, be aware that administrative responsiveness can be inconsistent; if you have urgent questions, try to establish a direct point of contact early on rather than relying solely on the general phone line.
Google Reviews
Google Reviews
25 reviews on Google“Oak Crest Health & Wellness receives high praise for its rehabilitation services, with many residents and family members highlighting the attentive, caring staff and the recent improvements to the facility. However, some families report significant difficulties with administrative communication, specifically regarding unreturned calls and follow-through on promises. Potential families should weigh the strong clinical and therapy outcomes against the reported challenges in reaching staff for administrative concerns.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Caring and attentive nursing staff
- Clean, well-maintained facility environment
- Positive recent management changes
Concerns
- Poor administrative communication and unreturned phone calls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management team has been very responsive to feedback lately; what specific changes have been implemented recently to improve the resident experience?
- 2With the recent focus on improving care, how are you currently addressing the staffing levels to ensure every resident gets the attention they need?
- 3How does the nursing team handle medical emergencies or sudden changes in a resident's health during the overnight hours?
- 4The rehab therapy team comes highly recommended; could you tell us more about how the therapists work with residents to maintain their mobility?
- 5What kind of daily activities or social outings are planned to keep the residents engaged and connected with each other?
- 6If we have a question or an urgent concern, what is the best way to reach the administration to ensure we get a timely response?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is friendly and professional at the same time. If I did not have the therapy team here I would be just laying in a bed depressed. Therapy here has kept me motivated, moving around, provided me with workouts and techniques needed to reach my goals.”
“The facility, including resident rooms, are always clean and smell good.”
“The staff made promises to me and broke them and have since treated me unfairly I would NOT recommend this facility to anyone”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oak Crest has 31 deficiencies across 3 surveys with no complaint-triggered violations, which suggests families haven't filed formal complaints. The facility shows recurring issues with fire safety systems (sprinkler maintenance, smoke barriers), electrical equipment testing, and infection control programs appearing across multiple surveys. While all deficiencies were reportedly corrected, the pattern of repeated violations in critical safety areas warrants careful consideration during your visit.
Feb 12, 2023Routine23
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 16, 2019Routine6
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 31, 2018Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Oak Crest Health & Wellness
for profit
Chain Affiliation
Arabella Healthcare Management
13 facilities nationwide
Chain avg rating: 2.8/5 · Rank 9 of 12 (Worst)
Ownership & Management
Owners
Fein, Miriam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Zlotowitz, Eliyahu
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit arabellahcm.com
Medicare data downloads
Original nursing home datasets
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