Diversicare of Riverchase
Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.
based on 72 Google reviews
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What this means for your family
While the facility has a strong rehab therapy team and some highly dedicated individual staff members, the pattern of neglect and communication issues is concerning. If you choose this facility, maintain a very active presence, visit at irregular hours, and verify that your loved one's specific care plan is being followed by nursing staff.
Google Reviews
Google Reviews
72 reviews on Google“Diversicare of Riverchase presents a highly polarized experience for families, with some praising the dedicated therapy team and specific staff members, while others report severe concerns regarding neglect and poor communication. While recent reviews highlight improvements under new management, long-standing complaints about understaffing, hygiene, and lack of responsiveness remain a significant risk for potential residents.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Specific staff members noted for compassion
- Welcoming and professional front desk staff
- Recent efforts toward facility upgrades
Concerns
- Chronic understaffing leading to neglect (mentioned by 12 reviewers)
- Poor communication and unresponsiveness to family inquiries (mentioned by 7 reviewers)
- Unsanitary facility conditions and poor hygiene (mentioned by 6 reviewers)
- Poor quality or inadequate food service (mentioned by 4 reviewers)
- Medication management and wound care errors (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the physical therapy team is highly regarded here; how do you integrate their rehabilitation programs into the daily routine for residents who need extra support?
- 2Given the recent focus on facility upgrades, what specific improvements have been made to the living areas to ensure a clean and comfortable environment for residents?
- 3How does your nursing team manage the coordination of medication and wound care to ensure that every resident receives consistent, error-free attention?
- 4With staffing levels being a common point of discussion in the industry, what steps are you taking to ensure that residents receive timely assistance and that family members feel heard when they reach out with questions?
- 5I appreciate that you actively respond to feedback online; how do you use that family input to improve the quality of the dining experience and food service provided here?
- 6What protocols are in place to ensure that residents are consistently assisted with hygiene and personal care throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team at the facility was amazing. They worked with my mother and she progressed so much during her stay.”
“The staff members were more interested in visiting amongst themselves than helping us to get her settled. While waiting, my stepdad and I checked out the bathroom, which is supposed to be shared by FOUR people. When we saw that the toilet was splattered with feces, we rolled her right out of there and took her home.”
“My mother has had over 80 pieces of clothing lost. I have found her pills on her bed and table 7 times. The person who gives her food will not wear a mask... Found a vile of blood in her bed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints in 2023 about care planning and resident assessment issues, which should be carefully evaluated during visits. This facility has recurring problems with fire safety systems, care planning, and infection control across multiple surveys from 2018-2023. While all deficiencies show correction dates, the pattern of repeated fire safety violations and the recent complaint-triggered findings about quality of care warrant thorough discussion with staff about current practices.
Jul 1, 2021Routine4
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Oct 3, 2019Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nov 15, 2018Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Ownership & Operations
Who Operates This Facility
Diversicare of Riverchase
for profit
Chain Affiliation
Diversicare Healthcare
46 facilities nationwide
Chain avg rating: 2.5/5 · Rank 17 of 44
Ownership & Management
Owners
Diversicare Leasing Company III LLC
Owner · Organization
Advocat Finance, LLC
Owner (parent company) · Organization
Dac Newcorp INC
Owner (parent company) · Organization
Diversicare Management Services Lp.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit diversicareofriverchase.com
Medicare data downloads
Original nursing home datasets
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