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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 73 Google reviews
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Diversicare of Riverchase has a middle-range Medicare overall rating. Strengths include highly effective physical therapy team. Some reviewers note concerns about chronic understaffing leading to neglect (mentioned by 12 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Diversicare of Riverchase presents a highly polarized experience for families, with some praising the dedicated therapy team and specific staff members, while others report severe concerns regarding neglect and poor communication. While recent reviews highlight improvements under new management, long-standing complaints about understaffing, hygiene, and lack of responsiveness remain a significant risk for potential residents.
Quality Themes
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Concerns
Rating Trends
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Distribution · 75 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The therapy team at the facility was amazing. They worked with my mother and she progressed so much during her stay.”
“The staff members were more interested in visiting amongst themselves than helping us to get her settled. While waiting, my stepdad and I checked out the bathroom, which is supposed to be shared by FOUR people. When we saw that the toilet was splattered with feces, we rolled her right out of there and took her home.”
“My dad there last week. I was so nervous. Kim the receptionist won my dad over in the first 5 minutes and his CNA Ruby has gotten my dad to get out of the bed, hold conversations and even crack jokes again.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed complaints in 2023 about care planning and resident assessment issues, which should be carefully evaluated during visits. This facility has recurring problems with fire safety systems, care planning, and infection control across multiple surveys from 2018-2023. While all deficiencies show correction dates, the pattern of repeated fire safety violations and the recent complaint-triggered findings about quality of care warrant thorough discussion with staff about current practices.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Diversicare of Riverchase
for profit
Diversicare Healthcare
46 facilities nationwide
Chain avg rating: 2.5/5 · Rank 17 of 44
Owners
Diversicare Leasing Company III LLC
Owner · Organization
Advocat Finance, LLC
Owner (parent company) · Organization
Dac Newcorp INC
Owner (parent company) · Organization
Diversicare Management Services Lp.
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit diversicareofriverchase.com
Medicare data downloads
Original nursing home datasets
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