South Haven Health and Rehabilitation, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 37 Google reviews
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What this means for your family
While some families report positive experiences with therapy and specific staff members, the recent surge in reports regarding hygiene, medication management, and neglect is highly concerning. We strongly advise you to conduct an unannounced visit during a weekend or evening shift to observe staffing levels and cleanliness firsthand before making a decision.
Google Reviews
Google Reviews
37 reviews on Google“South Haven Health and Rehabilitation receives highly polarized feedback, with some families praising the compassionate care and therapy services, while others report severe concerns regarding neglect and hygiene. Critical reviews highlight alarming issues such as unaddressed medical needs, poor sanitation, and unresponsive staff. Prospective families should be aware of the significant divide between those who feel their loved ones are well-cared for and those who describe a lack of basic human care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical therapy services
- Supportive administrative staff during admissions
Concerns
- Poor hygiene and sanitation (feces/urine on floors, lack of bathing) (mentioned by 3 reviewers)
- Staff unresponsiveness and neglect of basic needs (mentioned by 3 reviewers)
- Medication management errors and oversight (mentioned by 2 reviewers)
- Understaffing and unprofessionalism (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that family input to improve the daily resident experience?
- 2Given that cleanliness is a top priority for our family, could you walk us through your specific daily protocols for room sanitation and laundry services?
- 3We understand that medication management is a critical part of care; what safeguards and double-check systems do you have in place to ensure accuracy for residents?
- 4With a 4-star staffing rating, how do you ensure that the nursing team remains available and responsive when a resident needs assistance with basic daily needs?
- 5Could you describe the daily activity schedule and how you encourage residents to participate in social or physical therapy programs?
- 6In the event of a sudden change in a resident's health, what is the exact process for notifying family members and coordinating with their primary physicians?
Personalized based on this facility's data
Key Review Excerpts
“The staff here are friendly and caring, everything is clean and smells nice! I highly recommend if you value quality care and good communication!”
“Today I was disgusted to find feces on the floor of the bathroom and on the sheets, sheets with urine left on the floor, supplies left in a bag on the floor, window seals and floor dirty.”
“Once again mum is in the hospital from being overdosed at this facility. Can’t walk or talk or function but apparently that’s the goal. Poly Pharmacy is the Leading cause of death in nursing homes and this one has it perfected.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints in 2024 resulting in deficiencies for abuse reporting failures, resident care issues, and infection control problems. The facility shows recurring problems with fire safety systems, infection control, and food service across multiple years. While all violations were reportedly corrected, the pattern of repeated issues in key safety areas and recent complaint-driven findings about care quality warrant careful consideration during your visit.
Apr 16, 2024Complaint6
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 14, 2022Routine4
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jun 20, 2019Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 3, 2018Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Ownership & Operations
Who Operates This Facility
South Haven Health and Rehabilitation, LLC
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 24 of 43
Ownership & Management
Owners
Northport Holding Operations, LLC
Owner · Organization
James N Estes Jr Family Dynasty Tr no 2
Owner (parent company) · Organization
James Norman Estes Jr Tr
Owner (parent company) · Organization
Jennifer E Agee Family Dynasty Tr no 2
Owner (parent company) · Organization
Jennifer Lee Estes Tr 031093
Owner (parent company) · Organization
Estes, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit southhavenhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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