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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 37 Google reviews
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South Haven Health and Rehabilitation, LLC has a middle-range Medicare overall rating. Strengths include compassionate and attentive nursing staff. Some reviewers note concerns about poor hygiene and sanitation (feces/urine on floors, lack of bathing) (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
South Haven Health and Rehabilitation receives highly polarized feedback, with some families praising the compassionate care and therapy services, while others report severe concerns regarding neglect and hygiene. Critical reviews highlight alarming issues such as unaddressed medical needs, poor sanitation, and unresponsive staff. Prospective families should be aware of the significant divide between those who feel their loved ones are well-cared for and those who describe a lack of basic human care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 36 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The staff here are friendly and caring, everything is clean and smells nice! I highly recommend if you value quality care and good communication!”
“Today I was disgusted to find feces on the floor of the bathroom and on the sheets, sheets with urine left on the floor, supplies left in a bag on the floor, window seals and floor dirty.”
“Once again mum is in the hospital from being overdosed at this facility. Can’t walk or talk or function but apparently that’s the goal. Poly Pharmacy is the Leading cause of death in nursing homes and this one has it perfected.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed complaints in 2024 resulting in deficiencies for abuse reporting failures, resident care issues, and infection control problems. The facility shows recurring problems with fire safety systems, infection control, and food service across multiple years. While all violations were reportedly corrected, the pattern of repeated issues in key safety areas and recent complaint-driven findings about care quality warrant careful consideration during your visit.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Provide properly protected cooking facilities.
South Haven Health and Rehabilitation, LLC
for profit
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 24 of 43
Owners
Northport Holding Operations, LLC
Owner · Organization
James N Estes Jr Family Dynasty Tr no 2
Owner (parent company) · Organization
James Norman Estes Jr Tr
Owner (parent company) · Organization
Jennifer E Agee Family Dynasty Tr no 2
Owner (parent company) · Organization
Jennifer Lee Estes Tr 031093
Owner (parent company) · Organization
Estes, James
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit southhavenhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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