Aspire Physical Recovery Center at Hoover, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 251 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (8 vs median 3.0)
- High staff turnover (65%)
- High RN turnover (69%)
Bottom 25% in AL · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in NHS MANAGEMENT chain · $15,593 in fines
What this means for your family
While the facility is physically beautiful and offers excellent physical therapy, families should be aware of significant, recurring reports regarding nursing responsiveness and medication management. If you choose this facility, we strongly recommend having a family member present frequently to monitor care, especially during off-hours, and to maintain direct contact with the social services team to ensure communication remains open.
Google Reviews
Google Reviews
251 reviews on Google“Aspire Physical Recovery Center at Hoover receives polarized feedback, with many families praising the facility's aesthetic, therapy team, and specific staff members like Candice Clark. However, a significant number of reviewers report serious concerns regarding neglect, including slow response times to call lights, poor medication management, and unprofessional communication from nursing staff. While some patients experience successful rehabilitation, others describe distressing incidents involving hygiene and medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Beautiful, clean, and modern facility
- Dedicated and helpful social services staff
- Compassionate individual nurses and CNAs
Concerns
- Neglect and slow response to call lights (mentioned by 12 reviewers)
- Medication management errors or delays (mentioned by 7 reviewers)
- Poor communication regarding patient status and discharge (mentioned by 6 reviewers)
- Unappetizing or cold food quality (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 229 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as your strongest areas, how do you integrate those sessions into a resident's daily schedule to ensure they aren't exhausted by other activities?
- 2I noticed you are very active in responding to online feedback; how do you use that resident and family input to improve your internal communication processes and care coordination?
- 3With the current staffing levels, what is the facility's protocol for ensuring that call lights are answered promptly, especially during shift changes or peak hours?
- 4Could you walk me through your current medication management process to ensure accuracy and prevent the types of delays that can sometimes occur in a busy clinical environment?
- 5I see the facility is quite modern and beautiful, but I’d love to hear more about the dining experience—how do you gather feedback on meal quality to ensure residents are enjoying their food?
- 6How does your nursing team keep families updated on changes in a resident's health status, and what is the best way for us to reach someone if we have urgent questions?
Personalized based on this facility's data
Key Review Excerpts
“My dad went in for rehab after a common surgery and because the staff in my opinion was incompetent he came out paralyzed. My dad was walking and driving himself around. Enjoying his retirement. And now he has to have 24 hour care.”
“I cannot express enough gratitude for the exceptional care my elderly mother received at Aspire Physical Recovery Center. From the moment she arrived, the staff demonstrated a level of compassion and professionalism that truly made a difference in her recovery journey.”
“I'm in this facility right now and everything being said about the nursing staff is true. I haven't been here a week and this place is God awful. They won't give me a medication that I desperately need.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced serious complaints from families, resulting in 6 complaint-triggered deficiencies in 2023 involving medication management, care quality, and medical record protection. The most recurring issues span medication management, fire safety systems, and resident care quality. While all deficiencies show correction dates, the pattern of significant medication errors and care concerns that prompted family complaints raises questions about ongoing care standards.
Jun 25, 2023Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 25, 2023Complaint6
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 18, 2021Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Meet other general requirements.
Feb 13, 2020Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Meet the requirements of an integrated health system.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Federal Penalties
Fine
Jun 25, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Aspire Physical Recovery Center at Hoover, LLC
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 43 of 43 (Worst)
Ownership & Management
Owners
Northport Holding Operations, LLC
Owner · Organization
James N Estes Jr Family Dynasty Tr no 2
Owner (parent company) · Organization
James Norman Estes Jr Tr
Owner (parent company) · Organization
Jennifer E Agee Family Dynasty Tr no 2
Owner (parent company) · Organization
Jennifer Lee Estes Tr 031093
Owner (parent company) · Organization
Estes, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
251 reviews from families & visitors
Official Website
Visit aspirephysicalrecovery.com
Medicare data downloads
Original nursing home datasets
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