Ridgeway Rehabilitation & Senior Living
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 3.0)
- High staff turnover (82%)
- High RN turnover (88%)
Below average in AL · Below recommended RN staffing · Very high staff turnover · Worst in ARABELLA HEALTHCARE MANAGEMENT chain · $17,346 in fines · Abuse citation
What this means for your family
While the facility is praised for its activities and friendly staff, the serious allegations regarding facility hygiene and maintenance are concerning. We strongly recommend scheduling an unannounced tour to inspect the cleanliness of the environment and asking management directly about their recent state health survey results.
Google Reviews
Google Reviews
18 reviews on Google“Ridgeway Rehabilitation & Senior Living receives polarized feedback, with a significant divide between glowing praise for staff friendliness and severe allegations regarding facility maintenance and hygiene. While many reviewers highlight a caring and helpful team, others have raised alarming concerns about pest issues and the professional qualifications of leadership. Families should conduct an in-person tour to verify the facility's current condition and staffing standards.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful nursing staff
- Engaging activities and festive gatherings
- Responsive dietary department
- Professional administrative presence
Concerns
- Poor facility maintenance and hygiene (mice/rats) (mentioned by 2 reviewers)
- Allegations of unqualified or unprofessional leadership (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a very active social calendar; could you tell me more about the upcoming festive gatherings and how residents are encouraged to participate?
- 2Given the recent focus on facility upkeep, what specific steps is the maintenance team taking to ensure high standards of cleanliness and pest control throughout the building?
- 3I see that the administrative team is quite active in responding to feedback; how do you incorporate family input into your ongoing management and care planning processes?
- 4With your current staffing levels, how does the nursing team coordinate to ensure that residents receive consistent, personalized attention throughout the day and night?
- 5Could you walk me through your protocol for handling medical emergencies, and at what point would a family member be notified if a resident requires a higher level of care?
- 6How does the leadership team address concerns regarding staff training and professional development to ensure that all team members are fully prepared to meet the needs of the 69 residents here?
Personalized based on this facility's data
Key Review Excerpts
“Great facility. The floor staff, dietary staff, and administration all do a great job at making the residents feel safe and at home.”
“I wouldn’t bring my dog to this facility. There’s mice holes everywhere and rat droppings. The residents don’t get taken care of.”
“Highly recommend. Recent heath survey was excellent. Staff friendly and taking good care of the residents”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
1
measures
3
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 18 complaint-driven deficiencies, indicating families have filed reports about care issues. The most recurring problems involve resident safety and environmental conditions, infection control, and resident assessment. Recent May 2025 complaints included serious issues like abuse protection failures and medication management problems. While all deficiencies show correction dates, the high volume of family complaints and repeat issues across multiple surveys suggest ongoing care quality challenges that warrant careful evaluation during any visit.
May 9, 2025Complaint11
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Environmental Deficiencies
Keep all essential equipment working safely.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 9, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 4, 2024Complaint7
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 6, 2021Routine2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 6, 2020Routine5
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Federal Penalties
Fine
May 9, 2025
$5,782
Fine
May 9, 2025
$5,782
Fine
May 9, 2025
$5,782
Payment Denial
May 9, 2025
13-day denial
Ownership & Operations
Who Operates This Facility
Ridgeway Rehabilitation & Senior Living
for profit
Chain Affiliation
Arabella Healthcare Management
13 facilities nationwide
Chain avg rating: 2.8/5 · Rank 11 of 12 (Worst)
Ownership & Management
Owners
Arabella AL 600 Opco Lp
Owner · Organization
Arco Kano Irrv Tr
Owner (parent company) · Organization
Gnh Irrv Tr
Owner (parent company) · Organization
Hwood Partners LLC
Owner (parent company) · Organization
Fein, Miriam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Zlotowitz, Eliyahu
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit arabellahcm.com
Medicare data downloads
Original nursing home datasets
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