Oakmont of Riverpark

This complaint investigation, conducted following an allegation regarding the timely issuance of a refund, found the allegation substantiated. The primary deficiency cited relates to the failure to issue the refund within the required 15-day timeframe after the resident's personal property was removed. The facility was advised of this deficiency and a Plan of Correction was established.

This complaint investigation, conducted following an allegation regarding the timely issuance of a refund, found the allegation substantiated. The primary deficiency cited relates to the failure to issue the refund within the required 15-day timeframe after the resident's personal property was removed. The facility was advised of this deficiency and a Plan of Correction was established.

This report details an investigation into a complaint alleging that staff failed to provide an authorized representative with a refund after a resident passed away. The investigation found that the allegation was unsubstantiated due to insufficient evidence. The facility was found to be in compliance with immediate health and safety standards during the visit.

This report details an investigation into a complaint regarding alleged improper refund handling after a resident's passing. The investigation found that the allegation was unsubstantiated due to insufficient evidence to prove the violation occurred. The facility was found to be in compliance with immediate health and safety standards during the visit.

The facility underwent a continuation of its annual inspection. The report indicates that the facility is currently in compliance with Title 22 regulations, and no citations were issued during the visit. All reviewed areas, including fire safety, medication storage, and resident interviews, were found to be satisfactory.

The facility underwent a required annual inspection and the Licensing Program Analyst noted several positive observations regarding the facility's condition and operations. Specific areas reviewed included common areas, outdoor grounds, resident bedrooms, and records, all of which appeared compliant at the time of the visit. No deficiencies were cited in this report.

This report details a complaint investigation concerning resident care, specifically regarding food service and call button response. While the initial allegations regarding food service were deemed unsubstantiated, a subsequent review found evidence supporting a violation related to staff response to resident call buttons. The facility was cited for failing to meet standards for timely resident assistance.

This report details a complaint investigation concerning facility staff's failure to provide POA contact information during a medical emergency. While the allegation was ultimately deemed unsubstantiated, a deficiency was cited regarding record-keeping practices. The primary finding relates to the failure to maintain up-to-date and complete resident records, which poses a potential risk.