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Assisted Living

Aegis Living Ventura

Families consistently rate this highly — reviewers highlight compassionate and professional staff. Schedule a visit to confirm the fit.

4964 Telegraph Road, Ventura, CA 93003100 bedsLicensed & Active
Google rating
4.0/5

based on 36 Google reviews

5
4
3
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1
Aegis Living Ventura Assisted Living in Ventura, CA — Street View
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What this means for your family

This facility is an excellent choice for families prioritizing a smooth transition and high-quality dining and social engagement. However, if your loved one has high-acuity needs requiring immediate nighttime response, you should specifically ask about their protocol for call-button monitoring during the overnight shift.

Google Reviews

Google Reviews

36 reviews on Google
Aegis Living Ventura is highly regarded by many families for its warm, professional staff and its seamless transition process, particularly through the efforts of the marketing and management teams. While many praise the high quality of memory care and the restaurant-style dining, some reviewers have raised serious concerns regarding inconsistent staffing levels at night and occasional lapses in responsiveness to call buttons.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean9.0Activities8.0MedsN/AMemory9.0Comms10.0Value5.0

Strengths

  • Compassionate and professional staff
  • Smooth transition and move-in process
  • High-quality, restaurant-style dining
  • Engaging memory care programming
  • Clean and well-maintained facility

Concerns

  • Inconsistent responsiveness to call buttons/nighttime care (mentioned by 2 reviewers)
  • Staffing levels appearing insufficient during certain shifts (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(3)'21(12)'23(1)'25(5)'26(3)

Distribution · 40 analyzed

5
30
4
1
3
0
2
1
1
8

How They Respond to Reviews

20%response rate
Good

The owner provides highly personalized, warm, and affectionate responses to 5-star reviews, often mentioning specific residents by name. For negative reviews, the responses shift to a professional, templated tone that focuses on company standards and policy rather than direct engagement with the specific complaints.

Questions for Your Tour

  • 1We've heard wonderful things about how smooth the move-in process is here; what can we expect during the first week of transition for our loved one?
  • 2The restaurant-style dining sounds lovely—could you tell us more about how much flexibility residents have with meal times and menu choices?
  • 3How do you ensure that staff are able to respond quickly to call buttons during the overnight hours?
  • 4What is the staffing structure like during the evening and night shifts to ensure everyone is well-supported?
  • 5Could you describe some of the specific daily activities or social programs available to keep residents engaged?
  • 6In the event of a medical emergency during the night, what is the protocol for getting immediate care or contacting the family?

Personalized based on this facility's data


Key Review Excerpts

The dining experience was like going to a restaurant, with daily specials as well as a dozen or so seasonal alternatives to choose from.

Respite stay family member · 2026★★★★★

The level of care in the memory unit was so much higher than other facilities in the area. The staff are outstanding.

Memory care family member · 2022★★★★★

I was on Alexa Show with her and it was apparent she was having a small feather stroke... She tried to push her call button and no one came

Long-term resident's family · 2018☆☆☆☆
Source: 36 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

16total
5 Type A— immediate health risk
7 Type B— non-compliance
Clean record— no deficiencies found
Sep 11, 2025Complaint
Clean

This report details a complaint investigation regarding a resident's fall. The investigation found that the allegation of inadequate supervision was unsubstantiated because there was insufficient evidence to prove the violation occurred. No citations were issued.

Jul 23, 2025Inspection
Clean

The facility underwent a required annual inspection conducted by the LPA. The inspection covered various areas including bedrooms, common areas, grounds, and operational procedures. No deficiencies were cited during this comprehensive review.

Jun 6, 2025Other
Clean

This was an unannounced Case Management visit conducted on 06/06/2025. The visit was related to revising a citation from a previous annual inspection. One Type B deficiency was cited regarding the failure to obtain current criminal record clearances for all relevant staff members.

Apr 21, 2025Complaint
Clean

This report details an investigation into four allegations: medication protocol deviations, delayed response to call pendants, failure to follow special diet orders, and cancellation of medical appointments. All four allegations were reviewed through staff interviews, record reviews, and observations, and were ultimately deemed unsubstantiated.

Mar 28, 2025Complaint
Clean

This report details a complaint investigation conducted regarding allegations of staff failing to meet resident care needs, ensuring transportation, or maintaining appropriate communication. The investigator found that all allegations were unsubstantiated based on interviews and record reviews. No deficiencies were observed during this investigation.

Dec 30, 2024Complaint
Clean

This report details a complaint investigation conducted following allegations regarding staff care and medication management. The investigator found that all allegations were unsubstantiated based on interviews and file reviews. No citations were issued at the time of the visit.

Jul 25, 2024Other
Clean

The inspection was an unannounced Case Management - Incident follow-up regarding a self-reported incident from 07/10/2024. The Licensing Program Analyst met with the Administrator and conducted interviews and a physical tour. No immediate health and safety concerns were observed during the inspection.

Jul 23, 2024Inspection
Clean

The facility underwent a required annual inspection on July 23, 2024. The inspection noted several positive findings regarding facility operations, safety equipment, and resident care areas. However, one critical deficiency was cited concerning the failure to maintain current criminal record clearances for all staff members.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Telegraph Rd Ventura LLC; Aegis Senior Communities

Administrator

LANCE SHENK

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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