Veterans Home of California-Ventura

This report details a complaint investigation conducted following an initial visit on 12/09/2025. All three allegations—harassment, safeguarding personal belongings, and lack of dignity/respect—were investigated and subsequently deemed 'Unsubstantiated' due to insufficient evidence to prove the alleged violations.

This report details a complaint investigation conducted following an initial visit on 12/09/2025. All three allegations—harassment, safeguarding personal belongings, and lack of dignity/respect—were investigated and subsequently deemed 'Unsubstantiated' due to insufficient evidence to prove the alleged violations.

The facility underwent a required annual visit. While record reviews for resident and personnel files were generally in order, a significant deficiency was noted regarding the facility's plan of operation. Specifically, the plan must be updated to incorporate a dementia program to address the needs of residents diagnosed with dementia.

This report details an unannounced complaint investigation regarding an ongoing rodent issue. The investigation found that the facility has been actively managing the issue through professional pest control services and staff monitoring. Ultimately, the allegation was deemed Unsubstantiated due to insufficient evidence to prove a violation occurred.

This report details a complaint investigation conducted regarding allegations of staff failing to accord dignity to a resident and failing to maintain medical information confidentiality. The investigation findings determined that these allegations were unsubstantiated at this time, and no citations were issued.

The unannounced annual inspection revealed two deficiencies. The most critical finding was the failure to secure a criminal record clearance for a staff member, which constitutes an immediate risk. Additionally, the facility was cited for incomplete documentation regarding centrally stored medication records for one resident.

The facility underwent an unannounced case management visit following a self-reported incident related to resident relocation due to wildfire evacuation orders. The Licensing Program Analyst conducted a health and safety check and reviewed operational plans, finding no deficiencies observed during the visit.

This report details a complaint investigation regarding allegations of staff verbally abusing residents. The investigation found that the allegation was unsubstantiated based on interviews conducted with residents and staff. No deficiencies were cited in this report.