Oak Trace
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
Oak Trace offers an impressive physical environment and high-quality dining that many residents enjoy. However, recent reports of significant delays in staff response times and hygiene neglect are concerning; we strongly recommend touring the specific unit your loved one would occupy and asking about current staffing ratios for that floor.
Google Reviews
Google Reviews
27 reviews on Google“Oak Trace is frequently praised for its beautiful, clean facilities and a staff that many families describe as compassionate and attentive. While many reviewers highlight excellent rehabilitation services and high-quality dining, there are serious reports of inconsistent care, specifically regarding slow response times to call lights and hygiene issues for residents requiring assistance.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Clean, well-maintained facility environment
- High-quality dining and food variety
- Effective rehabilitation therapy programs
Concerns
- Slow response times to call lights (mentioned by 2 reviewers)
- Inadequate hygiene assistance for dependent residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that Oak Trace has a high volume of rehabilitation therapy programs; how are these integrated into the daily routine for residents who aren't there strictly for short-term recovery?
- 2With 104 residents in the facility, what is your current protocol for ensuring that call lights are answered promptly and that residents receive consistent assistance with daily hygiene needs?
- 3I see that you actively engage with feedback online; how does your leadership team use family input to improve communication and keep us updated on our loved one's care?
- 4Given the CMS health inspection and staffing ratings, what specific steps is the facility taking to address the recent state violations and ensure consistent, high-quality care?
- 5What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage those who might be more hesitant to participate?
- 6In the event of a medical emergency, what is your process for stabilizing a resident and how quickly do you communicate those incidents to family members?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff, from walking in and being greeted by Cheryl to all the nurses, PT, OT, wait staff, CNAs, etc, and of course the residents all have smiles on their faces greeting you.”
“Everytime she hits her light it's a minimum 15min before anyone comes to the door. She has sat in her own feces for over 30min waiting to be changed”
“My father-in-law entered Oak Trace last spring for rehabilitation after a stroke. He liked the staff and their concern for his health so much that, after rehab, he decided to stay in the assisted living area.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oak Trace has faced recurring issues with fire safety systems, nutrition services, and accident prevention across multiple inspections, though all deficiencies show correction dates. Families filed complaints that triggered investigations into accident hazards and abuse reporting procedures. The most recent January 2025 survey found problems with medication management, wound care, nutrition, and resident rights, indicating ongoing challenges with basic care quality despite previous corrections.
Jan 17, 2025Routine12
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
May 20, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 16, 2024Routine12
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 28, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 10, 2023Routine5
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Federal Penalties
Fine
Jan 17, 2025
$13,780
Ownership & Operations
Who Operates This Facility
Oak Trace
for profit
Chain Affiliation
Lifespace Communities
16 facilities nationwide
Chain avg rating: 4.0/5 · Rank 1 of 16 (Best)
Ownership & Management
Owners
Lifespace Communities INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit oaktraceseniorliving.com
Medicare data downloads
Original nursing home datasets
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