Nursing HomeMedicaid Investigative

Bria of Westmont

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

6501 South Cass, Westmont, IL 60559|215 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

3.3/5

based on 100 Google reviews

(630) 960-2026 Directions Website

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6/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (1/5 stars)
Low staffing rating (1/5 stars)
Above-median deficiencies (23 vs median 11.0)
High staff turnover (64%)
High RN turnover (58%)

Bottom 25% in IL · Below recommended RN staffing · Above average staffing · Worst in BRIA HEALTH SERVICES chain · $151,077 in fines

Source: Medicare data

What this means for your family

While the STRIVE rehabilitation unit is frequently praised for its therapy team and modern amenities, the long-term care wing faces severe, recurring complaints regarding neglect, hygiene, and lack of communication. If you are considering this facility, we strongly recommend visiting the specific floor where your loved one will reside and asking for a tour of the long-term care area, not just the rehab unit. Be prepared to be highly involved in your loved one's daily care, as many families report that staff responsiveness is unreliable.

Google Reviews

100 reviews on Google

“BRIA of Westmont presents a stark contrast between its modern 'STRIVE' rehabilitation unit and its long-term care wing. While many reviewers praise the therapy teams and specific staff members for their dedication, a significant number of families report severe neglect, poor hygiene, and chronic understaffing in long-term care. Communication with administration is frequently cited as a major pain point, with many families struggling to get updates on their loved ones.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and aquatic therapy programs
Modern, clean facilities in the STRIVE rehabilitation unit
Specific staff members noted for compassion and responsiveness

Concerns

Neglect and poor hygiene (soiled linens, odors, dirty rooms) (mentioned by 14 reviewers)
Chronic understaffing and slow response to call lights (mentioned by 11 reviewers)
Poor communication from administration and nursing stations (mentioned by 9 reviewers)
Unprofessional or rude staff interactions (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 112 analyzed

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1We've heard wonderful things about the aquatic and physical therapy programs here; how does the rehab team work with residents to help them regain their independence?
2With the STRIVE unit being so modern and clean, what specific protocols are in place to ensure that the cleanliness and hygiene standards are maintained throughout the entire facility?
3How does the nursing staff manage call lights during busy shifts to ensure that residents receive timely assistance and don't have to wait long for help?
4What is the process for communicating important updates or changes in a resident's condition from the nursing station to the family members?
5Could you tell us more about the daily meal service and how the dining experience is structured for the residents?
6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?

Personalized based on this facility's data

Key Review Excerpts

“The aquatic therapy pool was a godsend. And I do not think he would have recovered as quickly without it. The therapy was awesome and his private room beautiful”

Rehab patient's family · 2019★★★★★

“The therapy team is great. Paul Boone,Rena Mathew, Amabella David, Michael Frauendorff, Vijaya K, Maybelle Lozano and Angie Patrick. Thank you all so very much.”

Rehab patient · 2025★★★☆☆

“The facility is dirty and smells foul. I have heard the aide's tell patients to 'shut up' when they have dementia and are simply just confused.”

Memory care family member · 2023★☆☆☆☆

Source: 100 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.60hrs

79%

Registered nurses for medical care

Total Nursing

3.50hrs

85%

All nurses + aides combined

Staff Turnover

61%

Lower is better (< 30% = good)

RN Turnover

48%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility99.1%

Worse than Avg

Here

99.1%

12.1%

52.5%

Du page

52.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility43.4%

Worse than Avg

Here

43.4%

95.5%

91.8%

Du page

95.7%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility73.5%

Worse than Avg

Here

73.5%

93.4%

90.0%

Du page

92.0%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility6.5%

Better than Avg

Here

6.5%

15.3%

15.9%

Du page

13.3%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.8%

Better than Avg

Here

5.8%

14.4%

14.2%

Du page

10.2%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility13.8%

Better than Avg

Here

13.8%

19.4%

21.1%

Du page

19.6%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility43.8%

Worse than Avg

Here

43.8%

81.8%

69.0%

Du page

76.2%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility45.9%

Worse than Avg

Here

45.9%

79.8%

63.1%

Du page

74.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.3%

Better than Avg

Here

1.3%

1.6%

2.4%

Du page

2.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies

7penalties

Well above state avg (12.0)

53 complaint-triggered

$151,077 in fines

BRIA of Westmont shows a concerning pattern of repeated care issues that families have frequently reported to authorities, with 55 of 106 deficiencies triggered by complaints. The facility consistently struggles with basic daily care assistance, accident prevention, and medication management, with the same problems recurring multiple times despite corrections. While all deficiencies show correction dates, the persistent pattern of similar issues reappearing suggests ongoing challenges with maintaining consistent care standards.

Feb 19, 2026Complaint1 finding

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jan 28, 2026Complaint5 findings

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jan 4, 2026Complaint1 finding

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Dec 10, 2025Complaint3 findings

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Sep 12, 2025Complaint1 finding

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Aug 27, 2025Complaint1 finding

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Federal Penalties

Fine

May 22, 2024

$14,050

Fine

Apr 19, 2024

$12,035

Fine

Apr 19, 2024

$14,050

Fine

Jan 17, 2024

$23,647

Fine

Oct 27, 2023

$76,125

Payment Denial

Oct 27, 2023

35-day denial

Fine

Jul 27, 2023

$11,170

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bria of Westmont

Organization Type

for profit

Chain Affiliation

Chain Name

Bria Health Services

Chain Size

15 facilities nationwide

Chain avg rating: 1.2/5 · Rank 15 of 15 (Worst)

Ownership & Management

Owners

Robinson, Miriam

Owner

20%

Weinfeld, Dvorah

Owner

20%

Weiss, Rebecca

Owner

20%

Key personnel

Boulton, KimW-2 Managing Employee

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(630) 960-2026

briahs.com

6501 South Cass

Westmont, IL 60559

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

100 reviews from families & visitors

Official Website

Visit briahs.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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