Nursing HomeMedicaid

Chateau Nrsg & Rehab Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

7050 Madison Street, Willowbrook, IL 60521|150 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 67 Google reviews

(630) 323-6380 Directions Website

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What this means for your family

While the facility is highly regarded for its physical and occupational therapy programs, there are recurring, serious concerns regarding communication and staffing levels. Families should conduct a thorough tour of the specific unit their loved one will occupy and ask for a clear, written plan on how the facility handles medical emergencies and family notifications.

Google Reviews

67 reviews on Google

“Chateau Nursing & Rehab Center receives polarized feedback, with many families praising the rehabilitation therapy team for helping residents regain mobility and independence. However, significant concerns exist regarding communication, understaffing, and hygiene, with multiple reports of poor responsiveness and neglect in the dementia unit.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Friendly and welcoming front-line staff
Clean and well-maintained facility environment
Strong support for post-stroke recovery

Concerns

Understaffing leading to neglect and slow response times (mentioned by 4 reviewers)
Poor communication regarding resident health status and death notifications (mentioned by 3 reviewers)
Inadequate care and over-medication in the dementia/memory care unit (mentioned by 2 reviewers)
Hygiene issues including odors and unclean rooms (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 100 analyzed

⚡10 reviews posted between May 21, 2024 – May 23, 2024 · 10 were 5-star

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the facility's strong focus on physical and occupational therapy, how do you integrate these recovery programs into a resident's daily routine?
2I noticed that communication is a high priority for families; what is your standard process for keeping us updated on changes in a loved one's health status?
3With the current staffing levels, how do you ensure that response times for call lights remain prompt throughout the day and night?
4Could you walk me through your approach to medication management and oversight, particularly for those in the memory care unit?
5I appreciate that the facility is well-maintained, but how do you ensure consistent cleanliness and hygiene standards are met in individual resident rooms?
6In the event of a medical emergency, what is the specific protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data

Key Review Excerpts

“The physical and occupational therapy staff are great. They are very friendly and work well with my dad. They also spent time showing us what we can do to help him outside of the physical/occupational therapy sessions.”

Long-term resident's family · 2026★★★★★

“For the most part staff and admin are good but have become blind and complacent when it comes to how things are done in the dementia unit. They trap the residents in the dining room because they don’t have the staff to adequately watch over their safety.”

Memory care family member · 2024★☆☆☆☆

“The Rehab here is amazing! I prayed and prayed for the right facility for my son, and I knew we would be placed at the right one. Many others denied him but he was accepted here and I had few expectations for his progress.”

Rehab patient's family · 2025★★★★★

Source: 67 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.56hrs

75%

Registered nurses for medical care

Total Nursing

3.25hrs

79%

All nurses + aides combined

Staff Turnover

59%

Lower is better (< 30% = good)

RN Turnover

41%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility95.4%

Worse than Avg

Here

95.4%

12.1%

52.5%

Du page

52.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility13.8%

Better than Avg

Here

13.8%

15.4%

21.8%

Du page

25.3%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility86.1%

Worse than Avg

Here

86.1%

95.5%

91.8%

Du page

94.4%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.3%

Better than Avg

Here

99.3%

93.4%

90.0%

Du page

91.3%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility15.3%

Worse than Avg

Here

15.3%

14.4%

14.2%

Du page

9.9%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility21.7%

Worse than Avg

Here

21.7%

19.5%

18.3%

Du page

16.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility94.3%

Better than Avg

Here

94.3%

81.8%

69.0%

Du page

74.8%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility84.0%

Better than Avg

Here

84.0%

79.7%

63.1%

Du page

73.2%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility5.5%

Worse than Avg

Here

5.5%

1.6%

2.4%

Du page

2.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies

2penalties

Near state avg (12.0)

9 complaint-triggered

$10,358 in fines

Families have filed multiple complaints leading to recent safety violations, including two accident hazard citations in 2025. The facility shows recurring problems with safety and accident prevention, fire safety systems, and resident care assistance that persist across multiple surveys from 2022-2025. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like resident safety suggests ongoing operational challenges that warrant careful consideration.

Mar 13, 2025Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 21, 2025Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 11, 2024Complaint2 findings

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Sep 24, 2024Complaint1 finding

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

Aug 8, 2024Routine19 findings

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0572Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

Aug 8, 2024Complaint1 finding

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Federal Penalties

Payment Denial

Jul 30, 2025

17-day denial

Fine

Mar 13, 2025

$10,519

Ownership & Operations

Who Operates This Facility

Owner / Operator

Chateau Nrsg & Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Extended Care Clinical

Chain Size

9 facilities nationwide

Chain avg rating: 1.8/5 · Rank 12 of 12 (Worst)

Ownership & Management

Owners

Rothner Health Ventures G II, LLC

Owner · Organization

100%

Adams Vales Accumulation Trust