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Strong Medicare quality ratings; public reviewers often praise compassionate, attentive nursing and aide staff. Still worth an in-person visit.
based on 81 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 2 findings in latest survey
O'neill Healthcare North Ridgeville has a strong overall Medicare rating. Public reviewers frequently mention: compassionate, attentive nursing and aide staff and effective physical and rehabilitation therapy. Review the component ratings and current source records before deciding.
O'Neill Healthcare North Ridgeville receives highly polarized feedback, with many families praising the compassionate, attentive nursing and therapy staff, while others report severe neglect and communication failures. Recurring complaints highlight significant delays in call-light response times, poor facility cleanliness, and inconsistent management oversight. Families should be aware that experiences appear to vary greatly depending on the specific unit and staffing levels at the time of stay.
Quality Themes
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Concerns
Rating Trends
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Distribution · 119 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My husband contracted COVID while under their care then 2 weeks later got C.Diff which was allowed to advance to the point he was in septic shock before sending him out to the hospital.”
“My dad was in their memory care unit. He received the best care before he passed. He was nurtured, given grace, patience, and respect.”
“There were very long waits for staff to answer the call light, it was very difficult to get anyone on the phone, and the discharge experience was poorly planned.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a concerning pattern of recurring fire safety and building maintenance issues, with deficiencies in smoke detection systems, fire alarms, and sprinkler maintenance appearing across multiple surveys from 2019 to 2024. The facility also shows repeated problems with accident prevention and medication management. One family filed a complaint about accident hazards, highlighting ongoing safety concerns. While all deficiencies show correction dates, the recurring nature of fire safety violations suggests persistent infrastructure challenges that families should carefully consider.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Construct fire resistant interior walls.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Meet the requirements of an integrated health system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
O'neill Healthcare North Ridgeville
for profit
O'neill Healthcare
6 facilities nationwide
Chain avg rating: 3.8/5 · Rank 1 of 6 (Highest rating)
Owners
Carlow LLC
Owner · Organization
Oneill, Deborah
Owner (parent company)
Oneill, John
Owner (parent company)
Ziska, Doreen
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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