O'neill Healthcare North Ridgeville
Strong Medicare quality ratings; families often praise compassionate, attentive nursing and aide staff. Still worth an in-person visit.
based on 80 Google reviews
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What this means for your family
While the facility offers strong rehabilitation and memory care services, the recurring reports of long call-light response times and cleanliness issues are concerning. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking management specifically about their plan for addressing call-light delays.
Google Reviews
Google Reviews
80 reviews on Google“O'Neill Healthcare North Ridgeville receives highly polarized feedback, with many families praising the compassionate, attentive nursing and therapy staff, while others report severe neglect and communication failures. Recurring complaints highlight significant delays in call-light response times, poor facility cleanliness, and inconsistent management oversight. Families should be aware that experiences appear to vary greatly depending on the specific unit and staffing levels at the time of stay.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, attentive nursing and aide staff
- Effective physical and rehabilitation therapy
- Welcoming and family-oriented environment
- Strong support during end-of-life care
Concerns
- Excessive wait times for call lights (mentioned by 6 reviewers)
- Understaffing and lack of management oversight (mentioned by 5 reviewers)
- Poor facility cleanliness (carpets/hygiene) (mentioned by 4 reviewers)
- Difficulty communicating with administration/DON (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 118 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what is your specific protocol for responding to call lights to ensure residents aren't waiting too long for assistance?
- 2I noticed some feedback regarding facility maintenance; could you walk me through your current schedule for housekeeping and deep cleaning of resident rooms and common areas?
- 3How does your leadership team handle communication with families when we have questions or concerns about our loved one's care plan?
- 4With your strong reputation for physical and rehabilitation therapy, how do you integrate those sessions into the daily activity schedule for residents?
- 5Could you explain your process for medication management and how you ensure accuracy and timeliness for residents with complex needs?
- 6Since your team is highly regarded for end-of-life care, what kind of support and resources do you provide to families during those sensitive transitions?
Personalized based on this facility's data
Key Review Excerpts
“My husband contracted COVID while under their care then 2 weeks later got C.Diff which was allowed to advance to the point he was in septic shock before sending him out to the hospital.”
“My dad was in their memory care unit. He received the best care before he passed. He was nurtured, given grace, patience, and respect.”
“There were very long waits for staff to answer the call light, it was very difficult to get anyone on the phone, and the discharge experience was poorly planned.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring fire safety and building maintenance issues, with deficiencies in smoke detection systems, fire alarms, and sprinkler maintenance appearing across multiple surveys from 2019 to 2024. The facility also shows repeated problems with accident prevention and medication management. One family filed a complaint about accident hazards, highlighting ongoing safety concerns. While all deficiencies show correction dates, the recurring nature of fire safety violations suggests persistent infrastructure challenges that families should carefully consider.
Sep 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 19, 2024Routine7
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Feb 22, 2022Routine9
Smoke Deficiencies
Construct fire resistant interior walls.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 25, 2019Routine9
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Meet the requirements of an integrated health system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
O'neill Healthcare North Ridgeville
for profit
Chain Affiliation
O'neill Healthcare
6 facilities nationwide
Chain avg rating: 3.8/5 · Rank 1 of 6 (Best)
Ownership & Management
Owners
Carlow LLC
Owner · Organization
Oneill, Deborah
Owner (parent company)
Oneill, John
Owner (parent company)
Ziska, Doreen
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit oneillhc.com
Medicare data downloads
Original nursing home datasets
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