North Bank Center for Rehabilitation and Healing
Strong Medicare quality ratings; families often praise effective physical therapy and rehabilitation programs. Still worth an in-person visit.
based on 151 Google reviews
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What this means for your family
While North Bank has seen recent improvements in facility aesthetics and physical therapy outcomes, the recurring reports of neglect and medication errors are serious red flags. If you choose this facility, we strongly recommend daily, unannounced visits to monitor your loved one's hygiene and medication administration, and maintaining direct, frequent communication with the administrative team.
Google Reviews
Google Reviews
151 reviews on Google“North Bank Center for Rehabilitation and Healing receives highly polarized feedback, with some families praising the facility's recent renovations, friendly housekeeping, and effective physical therapy, while others report severe concerns regarding neglect, medication errors, and poor communication. While many visitors highlight a clean and welcoming environment, a significant number of negative reviews detail critical failures in basic patient care, such as hygiene issues and lack of responsiveness. Families considering this facility should be aware of these inconsistent experiences and perform thorough due diligence.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehabilitation programs
- Clean and well-maintained facility
- Friendly and attentive housekeeping staff
- Professional administrative leadership
Concerns
- Neglect and poor hygiene (e.g., soiled linens, lack of bathing) (mentioned by 7 reviewers)
- Medication management errors and missed doses (mentioned by 4 reviewers)
- Understaffing and slow response times (mentioned by 5 reviewers)
- Poor communication regarding patient status and appointments (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 155 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the focus on rehabilitation here, what specific protocols are in place to ensure consistent hygiene and linen changes for residents who require daily assistance?
- 2Could you walk me through your current process for medication administration and how you verify that doses are being delivered accurately and on time?
- 3I noticed that communication is a high priority for families; what is the standard process for keeping us updated on changes in health status or upcoming appointments?
- 4During peak hours, how does the team manage response times to ensure that residents receive timely assistance when they call for help?
- 5What does the daily activity schedule look like to ensure residents are engaged and social, and how do you encourage participation for those who might be hesitant?
- 6Since you have a strong reputation for physical therapy, how do you coordinate those sessions with the nursing staff to ensure the resident's overall care plan remains balanced?
Personalized based on this facility's data
Key Review Excerpts
“My aunt came to Northbank unable to walk and do for herself, my aunt left WALKING out of the facility and was able to go home, I can’t thank the staff enough at Northbank for being consistent and helping her reach her goals.”
“My father has passed away from the abuse and neglect of this horrible place h3 lost 100 pounds in 8 months and they left him in bed for months at a time he just passed away from a surgery from an deep infection on a very deep bed sore.”
“The floor manager would not give him his medication and denied him wound bandages. This lady needs to be reprimanded. She even lied and told me that they would take him to his appointments. They never took him to one single appointment he had.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring safety and care issues, with families filing at least one complaint that triggered an investigation regarding abuse reporting procedures. The most frequent problems involve fire safety systems, medication management, and overall quality of care including wound care and accident prevention. While all deficiencies show correction dates, the persistence of similar issues across multiple surveys from 2021 to 2025 suggests ongoing operational challenges that families should carefully consider.
Sep 25, 2025Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Oct 12, 2023Routine5
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 19, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 9, 2021Routine6
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
North Bank Center for Rehabilitation and Healing
for profit
Chain Affiliation
Summit Care
22 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 20 (Best)
Ownership & Management
Owners
Ashley Street Snf Intermediary Holdings LLC
Owner · Organization
Ashley Street Snf Operations Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
151 reviews from families & visitors
Official Website
Visit northbankrehab.com
Medicare data downloads
Original nursing home datasets
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