Palm Garden of Jacksonville
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 181 Google reviews

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What this means for your family
This facility is a strong candidate for families seeking high-quality rehabilitation and compassionate end-of-life care. However, you should proactively establish a communication plan with the nursing staff to ensure you are notified immediately of any changes in your loved one's condition or hospital transfers.
Google Reviews
Google Reviews
181 reviews on Google“Families considering Palm Garden of Jacksonville will find a facility highly praised for its compassionate, professional nursing staff and its effective rehabilitation services. While many reviewers highlight a clean and welcoming environment, there are serious, recurring concerns regarding inconsistent communication with families and occasional issues with cleanliness and pest control.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Effective rehabilitation and physical therapy
- Clean and well-maintained facility
- Welcoming and helpful admissions process
Concerns
- Inconsistent communication with family members regarding patient status (mentioned by 3 reviewers)
- Occasional issues with cleanliness and unpleasant odors (mentioned by 2 reviewers)
- Presence of pests (cockroaches) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 189 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much the management team engages with feedback online; how do you ensure that family members are kept consistently updated on a loved one's daily health status?
- 2What specific steps are being taken to maintain the cleanliness of the resident rooms and common areas to ensure a fresh-smelling environment?
- 3Could you tell us more about the dining experience, specifically regarding how much variety there is in the daily menus and how nutritional needs are met?
- 4What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
- 5What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
- 6With the high praise for your rehabilitation and physical therapy teams, how do you coordinate therapy sessions with a resident's overall nursing care plan?
Personalized based on this facility's data
Key Review Excerpts
“The therapists, nurses and CNAs, and all employees were excellent. Our social worker, Michele was there every step of the way to meet his needs and mine. We highly recommend Palm Garden.”
“My mother spent her last 2 weeks in this "home". We could not have asked for a better end of life experience for her and for us. Each staff member was kind in every interaction.”
“The staff were not only professional but were very compassionate and caring. It is only one or two facilities in North Florida that can give this level and quality of care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Palm Garden of Jacksonville has faced consistent compliance issues across multiple surveys, with families filing complaints that triggered investigations in 2024. The most recurring problems involve food safety and dietary services, resident care quality, and medication management. While all deficiencies have correction dates, the pattern of repeated issues in food services and ongoing care concerns across four surveys suggests systemic challenges that families should carefully evaluate.
Aug 28, 2025Routine9
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Sep 4, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Sep 14, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 19, 2021Routine7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Palm Garden of Jacksonville
for profit
Chain Affiliation
Palm Garden Health and Rehabilitation
14 facilities nationwide
Chain avg rating: 3.0/5 · Rank 5 of 14
Ownership & Management
Owners
Palm Garden Healthcare Holdings, LLC
Owner · Organization
Mccarver, Patsy
Owner
James O. Mccarver Qtip Business Marital Trust U/a Dated June 22, 2001,
Owner (parent company) · Organization
James O. Mccarver Residuary Trust Share U/a Dated 06/22/2001
Owner (parent company) · Organization
Patsy E. Mccarver Trust U/a Dated June 22, 2001 as Amended, Patsy E
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
181 reviews from families & visitors
Official Website
Visit palmgardenofjacksonville.com
Medicare data downloads
Original nursing home datasets
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