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Nursing HomeMedicaid

Palm Garden of Jacksonville

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

5725 Spring Park Road, Southside · Jacksonville, FL 32216120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 181 Google reviews

5
4
3
2
1
Palm Garden of Jacksonville Nursing Home in Jacksonville, FL — Street View
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What this means for your family

This facility is a strong candidate for families seeking high-quality rehabilitation and compassionate end-of-life care. However, you should proactively establish a communication plan with the nursing staff to ensure you are notified immediately of any changes in your loved one's condition or hospital transfers.

Google Reviews

Google Reviews

181 reviews on Google
Families considering Palm Garden of Jacksonville will find a facility highly praised for its compassionate, professional nursing staff and its effective rehabilitation services. While many reviewers highlight a clean and welcoming environment, there are serious, recurring concerns regarding inconsistent communication with families and occasional issues with cleanliness and pest control.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean7.0ActivitiesN/AMedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Compassionate and professional nursing staff
  • Effective rehabilitation and physical therapy
  • Clean and well-maintained facility
  • Welcoming and helpful admissions process

Concerns

  • Inconsistent communication with family members regarding patient status (mentioned by 3 reviewers)
  • Occasional issues with cleanliness and unpleasant odors (mentioned by 2 reviewers)
  • Presence of pests (cockroaches) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'17(3)'19(2)'21(7)'23(43)'25(78)'26(18)

Distribution · 189 analyzed

5
142
4
15
3
6
2
2
1
24

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We noticed how much the management team engages with feedback online; how do you ensure that family members are kept consistently updated on a loved one's daily health status?
  • 2What specific steps are being taken to maintain the cleanliness of the resident rooms and common areas to ensure a fresh-smelling environment?
  • 3Could you tell us more about the dining experience, specifically regarding how much variety there is in the daily menus and how nutritional needs are met?
  • 4What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
  • 5What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
  • 6With the high praise for your rehabilitation and physical therapy teams, how do you coordinate therapy sessions with a resident's overall nursing care plan?

Personalized based on this facility's data


Key Review Excerpts

The therapists, nurses and CNAs, and all employees were excellent. Our social worker, Michele was there every step of the way to meet his needs and mine. We highly recommend Palm Garden.

Rehab patient's family · 2025★★★★★

My mother spent her last 2 weeks in this "home". We could not have asked for a better end of life experience for her and for us. Each staff member was kind in every interaction.

Long-term resident's family · 2024☆☆☆☆

The staff were not only professional but were very compassionate and caring. It is only one or two facilities in North Florida that can give this level and quality of care.

Long-term resident's family · 2025★★★★★
Source: 181 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.36hrs
48%
Registered nurses for medical care
Total Nursing
3.35hrs
82%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
19.5%
FL
15.0%
Duval
17.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
15.5%
FL
8.7%
Duval
10.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
FL
4.1%
Duval
4.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.8%
Worse than Avg
Here
20.8%
US
15.3%
FL
10.6%
Duval
9.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility88.9%
Worse than Avg
Here
88.9%
US
95.5%
FL
99.2%
Duval
99.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility18.4%
Mixed vs Avgs
Here
18.4%
US
19.4%
FL
11.5%
Duval
12.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility76.5%
Worse than Avg
Here
76.5%
US
79.8%
FL
94.7%
Duval
95.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility79.5%
Worse than Avg
Here
79.5%
US
81.8%
FL
94.8%
Duval
95.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
FL
1.5%
Duval
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (7.3)
2 complaint-triggered

Palm Garden of Jacksonville has faced consistent compliance issues across multiple surveys, with families filing complaints that triggered investigations in 2024. The most recurring problems involve food safety and dietary services, resident care quality, and medication management. While all deficiencies have correction dates, the pattern of repeated issues in food services and ongoing care concerns across four surveys suggests systemic challenges that families should carefully evaluate.

Aug 28, 2025Routine
9
0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

Sep 4, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

Sep 14, 2023Routine
9
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Nov 19, 2021Routine
7
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0726Immediate jeopardy · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Palm Garden of Jacksonville

Organization Type

for profit

Chain Affiliation

Chain Name

Palm Garden Health and Rehabilitation

Chain Size

14 facilities nationwide

Chain avg rating: 3.0/5 · Rank 5 of 14

Ownership & Management

Owners

Palm Garden Healthcare Holdings, LLC

Owner · Organization

50%

Mccarver, Patsy

Owner

50%

James O. Mccarver Qtip Business Marital Trust U/a Dated June 22, 2001,

Owner (parent company) · Organization

38%

James O. Mccarver Residuary Trust Share U/a Dated 06/22/2001

Owner (parent company) · Organization

8%

Patsy E. Mccarver Trust U/a Dated June 22, 2001 as Amended, Patsy E

Owner (parent company) · Organization

48%

Key personnel

Pgjax Re,llc5% or Greater Security InterestRegions Bank5% or Greater Security InterestBomberger, JeffreyOfficer / DirectorChalmers, JamesOfficer / DirectorGreene, RobertOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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