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Nursing HomeMedicaid

Dolphin Pointe Health Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

5355 Dolphin Point Blvd, Jacksonville, FL 32211146 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 145 Google reviews

5
4
3
2
1

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What this means for your family

While the facility is physically impressive and offers top-tier physical therapy, the inconsistency in nursing care is a major red flag. If you choose this facility, you must be prepared to be physically present or hire a private sitter to ensure your loved one receives basic hygiene and timely assistance, as call-light response times are a recurring failure.

Google Reviews

Google Reviews

145 reviews on Google
Dolphin Pointe Health Care Center is frequently praised for its modern, clean facility and highly effective physical and occupational therapy programs. However, families report significant inconsistencies in nursing care, with multiple accounts of neglect, poor communication, and staffing shortages that impact patient hygiene and safety.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean9.0Activities8.0Meds3.0Memory3.0Comms4.0ValueN/A

Strengths

  • Modern, clean, and well-maintained facility
  • Highly effective physical and occupational therapy
  • Compassionate and attentive individual staff members
  • Strong admissions and concierge support

Concerns

  • Inconsistent nursing care and neglect of basic hygiene (mentioned by 8 reviewers)
  • Poor communication and unresponsive nursing stations (mentioned by 5 reviewers)
  • Understaffing leading to long wait times for call lights (mentioned by 5 reviewers)
  • Inadequate supervision for residents with dementia/wandering (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.62020(19)3.52021(11)3.92022(11)4.02023(20)2.92024(14)4.52025(55)4.52026(17)

Distribution · 147 analyzed

5
110
4
4
3
3
2
6
1
24
29 reviews posted between Feb 11, 2025Feb 22, 2025 · 28 were 5-star
19 reviews posted between Feb 19, 2025Feb 22, 2025 · 18 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about how clean and modern the facility is; could you show us around the common areas and the therapy gym?
  • 2How do the nurses and floor staff communicate updates to family members to ensure we are always in the loop regarding changes in care?
  • 3What specific protocols are in place to ensure medication is administered accurately and on schedule every day?
  • 4For residents who may need extra supervision or wander, what specific safety measures and staffing supports are active in your care plan?
  • 5How does the nursing station manage call lights during busy shifts to ensure that residents aren't waiting too long for assistance?
  • 6What does a typical day of social activities and engagement look like for the residents here?

Personalized based on this facility's data


Key Review Excerpts

The OT and PT staff helped me big time .I want everybody to know the staff was like family too me they care and help was amazing and kind and fun.

Rehab patient · 2023★★★★★

The place may be pretty but the staffing and nursing is a joke . Been here 7 days cause my grandma broke her back, can't get no one to answer call light, can't get no one to come in the room because I sit everyday with my grandma so they don't even come in.

Long-term resident's family · 2024★★★★★

The quality of nursing care, on the other hand, seems to depend on which nurse and CNA is on duty at a particular moment. Some were professional and compassionate; others were lazy and even mean-spirited.

Long-term resident's family · 2022★★☆☆☆
Source: 145 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
73%
Registered nurses for medical care
Total Nursing
4.28hrs
OK
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
15.5%
FL
8.7%
Duval
10.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
15.3%
FL
10.6%
Duval
10.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.8%
Mixed vs Avgs
Here
13.8%
US
19.4%
FL
11.5%
Duval
12.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility92.7%
Worse than Avg
Here
92.7%
US
93.4%
FL
98.1%
Duval
98.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.3%
Mixed vs Avgs
Here
9.3%
US
14.4%
FL
9.1%
Duval
8.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.6%
Better than Avg
Here
14.6%
US
19.5%
FL
15.0%
Duval
17.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
79.8%
FL
94.7%
Duval
94.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.4%
Better than Avg
Here
95.4%
US
81.8%
FL
94.8%
Duval
94.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
FL
1.5%
Duval
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (7.3)

Dolphin Pointe has shown persistent issues across multiple areas, with 19 deficiencies found in two recent surveys. The facility has recurring problems with medication management, care planning and medical records, and food safety that have persisted from 2022 to 2024. While all deficiencies were reportedly corrected, the pattern of repeated violations in critical care areas suggests ongoing operational challenges that families should carefully consider.

Jan 30, 2026Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Feb 15, 2024Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0915Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Mar 24, 2022Routine
5
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Dolphin Pointe Health Care Center

Organization Type

for profit

Ownership & Management

Owners

Dolphin Pointe Medical Investors, LLC I

Owner · Organization

20%

Dolphin Pointe Medical Investors, LLC II

Owner · Organization

20%

Dolphin Pointe Medical Investors, LLC III

Owner · Organization

20%

Olt II, INC

Owner · Organization

40%

Cleveland, Jeffrey

Owner (parent company)

20%

Fraser, Geoffrey

Owner (parent company)

20%

Nelson, Sean

Owner (parent company)

20%

Key personnel

Fifth Third Bank5% or Greater Mortgage InterestFraser, GeoffreyOfficer / DirectorNelson, DeniseOfficer / DirectorFraser, GeoffreyOfficer / DirectorNelson, DeniseOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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