Dolphin Pointe Health Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 145 Google reviews
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What this means for your family
While the facility is physically impressive and offers top-tier physical therapy, the inconsistency in nursing care is a major red flag. If you choose this facility, you must be prepared to be physically present or hire a private sitter to ensure your loved one receives basic hygiene and timely assistance, as call-light response times are a recurring failure.
Google Reviews
Google Reviews
145 reviews on Google“Dolphin Pointe Health Care Center is frequently praised for its modern, clean facility and highly effective physical and occupational therapy programs. However, families report significant inconsistencies in nursing care, with multiple accounts of neglect, poor communication, and staffing shortages that impact patient hygiene and safety.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly effective physical and occupational therapy
- Compassionate and attentive individual staff members
- Strong admissions and concierge support
Concerns
- Inconsistent nursing care and neglect of basic hygiene (mentioned by 8 reviewers)
- Poor communication and unresponsive nursing stations (mentioned by 5 reviewers)
- Understaffing leading to long wait times for call lights (mentioned by 5 reviewers)
- Inadequate supervision for residents with dementia/wandering (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 147 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how clean and modern the facility is; could you show us around the common areas and the therapy gym?
- 2How do the nurses and floor staff communicate updates to family members to ensure we are always in the loop regarding changes in care?
- 3What specific protocols are in place to ensure medication is administered accurately and on schedule every day?
- 4For residents who may need extra supervision or wander, what specific safety measures and staffing supports are active in your care plan?
- 5How does the nursing station manage call lights during busy shifts to ensure that residents aren't waiting too long for assistance?
- 6What does a typical day of social activities and engagement look like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“The OT and PT staff helped me big time .I want everybody to know the staff was like family too me they care and help was amazing and kind and fun.”
“The place may be pretty but the staffing and nursing is a joke . Been here 7 days cause my grandma broke her back, can't get no one to answer call light, can't get no one to come in the room because I sit everyday with my grandma so they don't even come in.”
“The quality of nursing care, on the other hand, seems to depend on which nurse and CNA is on duty at a particular moment. Some were professional and compassionate; others were lazy and even mean-spirited.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Dolphin Pointe has shown persistent issues across multiple areas, with 19 deficiencies found in two recent surveys. The facility has recurring problems with medication management, care planning and medical records, and food safety that have persisted from 2022 to 2024. While all deficiencies were reportedly corrected, the pattern of repeated violations in critical care areas suggests ongoing operational challenges that families should carefully consider.
Jan 30, 2026Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Feb 15, 2024Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 24, 2022Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Dolphin Pointe Health Care Center
for profit
Ownership & Management
Owners
Dolphin Pointe Medical Investors, LLC I
Owner · Organization
Dolphin Pointe Medical Investors, LLC II
Owner · Organization
Dolphin Pointe Medical Investors, LLC III
Owner · Organization
Olt II, INC
Owner · Organization
Cleveland, Jeffrey
Owner (parent company)
Fraser, Geoffrey
Owner (parent company)
Nelson, Sean
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
145 reviews from families & visitors
Official Website
Visit dolphinpointehc.com
Medicare data downloads
Original nursing home datasets
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