Nursing HomeMedicaid

First Coast Health and Rehabilitation Center

Strong Medicare quality ratings; families often praise engaging activities and events. Still worth an in-person visit.

7723 Jasper Avenue, Woodland Acres · Jacksonville, FL 32211|100 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.2/5

based on 46 Google reviews

(904) 725-8044 Directions Website

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What this means for your family

While this facility has dedicated staff members and an excellent activities program, the recurring reports of poor hygiene and communication failures are significant red flags. If you choose this facility, ensure you have a clear, direct line of communication with a specific unit manager and visit frequently to monitor your loved one's care and room cleanliness.

Google Reviews

46 reviews on Google

“First Coast Health and Rehabilitation Center receives highly polarized feedback, with some families praising individual staff members and the activities department, while others report severe neglect and unsanitary conditions. Multiple reviewers have documented serious concerns regarding hygiene, including reports of roaches and fecal matter, as well as significant lapses in medication administration and communication. Prospective families should be aware of the stark contrast between positive experiences with specific staff and recurring reports of understaffing and poor facility maintenance.”

Quality Themes

Tap a score for details

Strengths

Engaging activities and events
Dedicated individual staff members
Effective rehabilitation therapy team
Helpful business and social work office staff

Concerns

Poor hygiene and sanitation (roaches, fecal matter, odors) (mentioned by 7 reviewers)
Unresponsive or difficult-to-reach staff/social workers (mentioned by 6 reviewers)
Medication administration errors or delays (mentioned by 4 reviewers)
Understaffing leading to slow call-light response times (mentioned by 5 reviewers)
Broken or poorly maintained equipment (beds, wheelchairs) (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 46 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given that some families have noted concerns regarding facility hygiene, what is your current daily housekeeping and deep-cleaning schedule to ensure a sanitary environment for residents?
2With the rehabilitation team being a noted strength, how do you coordinate their therapy plans with the nursing staff to ensure consistent care throughout the day?
3Can you walk me through the protocol for medication administration and how you track and prevent potential errors or delays in delivery?
4What is your current system for managing call-light response times, and how do you ensure that residents receive timely assistance when the facility is at full capacity?
5Since communication is a priority for us, what is the best way for family members to reach the social work team or nursing staff to get timely updates on our loved one's care?
6What specific steps are you taking to address the maintenance of resident equipment, such as beds and wheelchairs, to ensure everything is in safe, working order?

Personalized based on this facility's data

Key Review Excerpts

“The activities director Debra White goes above and beyond for the residents. The activities and parties they all love.”

Family member · 2025★★★★★

“The only good in there was therapists (PTs and OTs) and Beatrice the CNP. Meds would come 3 hours late. It was just a horrible place.”

Rehab patient · 2024★☆☆☆☆

“The living conditions are inhumane and disgusting. My patient was sitting in her own feces until we were able to bring that to someone’s attention.”

Long-term resident's family · 2022★☆☆☆☆

Source: 46 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.67hrs

89%

Registered nurses for medical care

Total Nursing

3.11hrs

76%

All nurses + aides combined

Staff Turnover

52%

Lower is better (< 30% = good)

RN Turnover

61%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility4.4%

Better than Avg

Here

4.4%

19.4%

11.5%

Duval

12.6%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility2.6%

Better than Avg

Here

2.6%

15.3%

10.6%

Duval

10.2%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

12.1%

4.1%

Duval

4.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility25.6%

Worse than Avg

Here

25.6%

19.5%

15.0%

Duval

16.8%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility18.8%

Worse than Avg

Here

18.8%

15.5%

8.7%

Duval

10.3%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.1%

Duval

98.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

94.7%

Duval

94.3%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.0%

Better than Avg

Here

99.0%

81.8%

94.8%

Duval

94.6%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.1%

Worse than Avg

Here

3.1%

1.6%

1.5%

Duval

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Well below state avg (7.3)

2 complaint-triggered

This facility shows concerning patterns with families filing complaints about safety hazards and facility cleanliness in recent years. The most recurring issues involve fire safety and building maintenance, nursing staff adequacy and training, and medication management oversight. While all deficiencies show correction dates, the facility has accumulated 24 violations across multiple surveys, suggesting ongoing operational challenges that required regulatory intervention to address.

Jan 23, 2026Routine12 findings

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0331Potential for harm · PatternCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0916Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0009Potential for harm · IsolatedCorrected