Pavilion at Jacksonville, the
Strong Medicare quality ratings; families often praise improved facility cleanliness. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
While some families have reported positive experiences with memory care and recent improvements in cleanliness, there are serious concerns regarding patient privacy and security. We strongly recommend visiting the facility in person to observe how staff manage room access and patient safety protocols before making a decision.
Google Reviews
Google Reviews
8 reviews on Google“The Pavilion at Jacksonville receives highly polarized feedback, with some families reporting satisfaction with management and cleanliness while others express significant safety and operational concerns. Recent reviews highlight issues regarding patient security and general facility management, though one visitor noted recent improvements in sanitation.”
Quality Themes
Tap a score for detailsStrengths
- Improved facility cleanliness
- Responsive management for some families
- Supportive nursing staff for specific patients
Concerns
- Poor management and operational oversight (mentioned by 2 reviewers)
- Lack of patient security and privacy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the facility having 60 residents, what specific measures do you have in place to ensure each resident's personal privacy and security throughout the day?
- 2I noticed the staffing rating is currently at 3 stars; how do you manage daily care transitions to ensure consistent attention for every resident?
- 3Given that management and operational oversight have been areas of focus for some families, how do you keep families informed and involved in their loved one's care plan?
- 4I've read positive feedback regarding the cleanliness of the facility; what is your current protocol for maintaining that standard in resident rooms and common areas?
- 5How does your nursing team coordinate with local hospitals or specialists if a resident experiences a sudden change in health status?
- 6What kind of daily activities or social engagement opportunities are available to help residents feel connected and active within this community?
Personalized based on this facility's data
Key Review Excerpts
“It is not easy to find a place that is safe, clean and with happy staff and residents. I am not naive to the possibility that not everyone is receiving the best experience but for my family, we have had no issues. Management at the location has been great as are the nurses a”
“I went up there today to visit someone and it's so....much cleaner and better than it was before and I pray they keep going forward in a positive direction”
“There were men and women in wheelchairs constantly coming into our room. If I wasn't in my right mind and able to protect myself, the men could do things to other women and no one would ever kno”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Pavilion at Jacksonville has a moderate pattern of deficiencies across three surveys, with families filing at least one complaint that triggered an inspection regarding care planning and communication. The facility shows recurring issues with fire safety systems, nutrition and dietary services, and medication management. All identified deficiencies have been corrected by the facility, though fire safety problems have appeared multiple times across different surveys, suggesting ongoing challenges in maintaining safety systems.
Mar 12, 2026Routine18
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Meet the requirements of an integrated health system.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
May 2, 2024Routine8
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
May 2, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
May 12, 2022Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Pavilion at Jacksonville, the
for profit
Chain Affiliation
The Pavilion Group
6 facilities nationwide
Chain avg rating: 3.3/5 · Rank 2 of 6 (Best)
Ownership & Management
Owners
Pavilion Holdings LLC
Owner · Organization
Ftk Capital LLC
Owner (parent company) · Organization
Npnh1 LLC
Owner (parent company) · Organization
Shs Keren LLC
Owner (parent company) · Organization
Birnbaum, Ezra
Owner (parent company)
Hirsch, Shaye
Owner (parent company)
Inzelbuch, Azriel
Owner (parent company)
Moerman, Rafael
Owner (parent company)
Singer, Simon
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit pavilionatjacksonville.com
Medicare data downloads
Original nursing home datasets
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