Nursing HomeMedicaid

Shands Jacksonville Medical Center

Strong Medicare quality ratings; families often praise compassionate nicu and labor & delivery staff. Still worth an in-person visit.

580 W 8th Street, Hogan's Creek · Jacksonville, FL 32209|56 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

2.7/5

based on 772 Google reviews

(904) 244-1812 Directions Website

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What this means for your family

Choosing Shands Jacksonville Medical Center means your loved one is in a facility that ranks well on Medicare quality measures. High RN hours correlate directly with lower rates of hospital readmission and better specialized care coordination. Families frequently praise: compassionate nicu and labor & delivery staff and highly skilled specialists and surgeons. While no facility is perfect, the clinical data here is encouraging.

Google Reviews

772 reviews on Google

“Families should be aware of significant disparities in care quality, as many reviewers praise specific doctors and the NICU/Labor & Delivery teams for being compassionate and professional. However, there are frequent and serious reports of extreme wait times in the ER, poor communication regarding discharge plans, and instances of unprofessional or even aggressive behavior from nursing and security staff.”

Quality Themes

Strengths

Compassionate NICU and Labor & Delivery staff
Highly skilled specialists and surgeons
Professional and kind gift shop and administrative staff
Effective pain management during surgical recovery

Concerns

Extremely long wait times in the Emergency Department (mentioned by 6 reviewers)
Poor communication from nursing staff regarding patient updates and discharge (mentioned by 4 reviewers)
Unprofessional or rude behavior by nursing staff (mentioned by 5 reviewers)
Inadequate cleanliness in patient rooms (mentioned by 2 reviewers)
Difficulty reaching doctors or receiving timely call-backs (mentioned by 3 reviewers)

Rating Trends

Distribution · 217 analyzed

115

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given that the facility maintains a 5-star CMS staffing rating, how do you ensure that this translates into consistent, proactive communication with families regarding a loved one's daily status and discharge planning?
2I noticed that the facility is very active in responding to feedback online; how do you incorporate that family input into improving the daily dining experience and overall meal quality?
3Since your team is highly regarded for surgical recovery and pain management, what protocols are in place to ensure that same level of clinical excellence and responsiveness is applied to daily nursing care?
4How do you maintain the cleanliness and sanitation of resident rooms to ensure they meet the high standards expected of a 5-star facility?
5Can you walk me through your process for ensuring families can reach a doctor or nurse for a timely update, especially when they have urgent questions about their loved one's care?
6What kind of social activities and engagement programs do you have in place to ensure residents feel connected and active throughout the week?

Personalized based on this facility's data

Key Review Excerpts

“Labor and Delivery unit here is actually decentish. Nurses Alex and Miah are 100/10 amazing ladies who genuinely care about the women there and are so super helpful and so encouraging”

Patient in Labor & Delivery · Apr 2026★★★☆☆

“I have never been to a better hospital. Everyone is friendly and the doctors and nurses are very good and make you and your family feel well cared for.”

Patient/Family member · Oct 2025★★★★★

“I was in the ER for 17 hours and all they do is play. They absolutely ignore the patients unless they complain. Very crappy.”

Emergency Department patient · Dec 2025★☆☆☆☆

Source: 772 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.98hrs

Registered nurses for medical care

Total Nursing

1.94hrs

47%

All nurses + aides combined

Staff Turnover

28%

Lower is better (< 30% = good)

RN Turnover

39%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

4.1%

Duval

4.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility25.0%

Worse than Avg

Here

25.0%

19.5%

15.0%

Duval

16.8%

⚖️

Residents who lost too much weight

↓ Lower is better

This Facility13.0%

Worse than Avg

Here

13.0%

5.3%

5.6%

Duval

5.7%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.1%

Duval

98.1%

🩺

Residents with a long-term catheter

↓ Lower is better

This Facility5.8%

Worse than Avg

Here

5.8%

0.9%

0.4%

Duval

0.4%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility10.1%

Worse than Avg

Here

10.1%

4.9%

4.7%

Duval

4.8%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

81.8%

94.8%

Duval

94.6%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility96.6%

Better than Avg

Here

96.6%

79.8%

94.7%

Duval

94.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

1.6%

1.5%

Duval

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (7.3)

Clean record — no deficiencies

Shands Jacksonville Medical Center shows a near-clean safety record with only one federal deficiency identified in recent inspections. The single issue involved fire safety equipment maintenance, specifically automatic sprinkler system inspection and testing, which has been corrected by the facility. This minimal deficiency count suggests the hospital maintains generally good compliance with federal healthcare standards.

May 5, 2022Routine1 finding

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Shands Jacksonville Medical Center

Organization Type

nonprofit

Ownership & Management

Owners

Shands Jacksonville Medical Center INC

Owner · Organization

100%

Shands Jacksonville Healthcare INC

Owner (parent company) · Organization

100%

Key personnel

Bank of America, Na5% or Greater Security InterestBeebe, EdmundOfficer / DirectorFuchs, KentOfficer / DirectorFuller, RyanOfficer / DirectorHunt, JenniferOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(904) 244-1812

ufhealthjax.org

580 W 8th Street

Jacksonville, FL 32209

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

772 reviews from families & visitors

Official Website

Visit ufhealthjax.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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