Jacksonville Nursing and Rehabilation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 78 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 6.0)
- High staff turnover (69%)
- High RN turnover (57%)
Below average in FL · Critically understaffed (RN) · No penalties on record
What this means for your family
While some families report positive experiences with the staff, the recurring and severe allegations of neglect, hygiene issues, and medication errors are deeply concerning. If you are considering this facility, we strongly recommend conducting an unannounced visit and requesting the most recent state inspection report to verify the current standard of care.
Google Reviews
Google Reviews
78 reviews on Google“Jacksonville Nursing and Rehabilitation receives highly polarized feedback, with some families praising the compassionate staff and clean environment, while others report severe neglect and unsanitary conditions. Recurring complaints focus on poor hygiene, pest issues, and inconsistent nursing care, leading to significant concerns about patient safety and facility maintenance. Prospective families should be aware of the stark contrast between positive experiences and reports of life-threatening lapses in care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate front-line nursing staff
- Helpful and professional administrative team
- Clean and well-maintained common areas (reported by some)
- Engaging activity staff
Concerns
- Neglect of basic patient hygiene and care (mentioned by 5 reviewers)
- Unsanitary conditions including pests and odors (mentioned by 5 reviewers)
- Outdated building infrastructure and room conditions (mentioned by 4 reviewers)
- Inconsistent medication management and discharge planning (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the CMS staffing rating is currently lower than average; could you explain how you ensure consistent, high-quality attention for each resident throughout the day?
- 2Given the recent feedback regarding building maintenance, what is your current plan for addressing room upgrades and facility infrastructure improvements?
- 3How do you maintain your standards for resident hygiene and room sanitation, and what is your protocol for ensuring these tasks are completed consistently?
- 4I see that you occasionally respond to online feedback; how do you use that input to improve the daily experience and care for your residents?
- 5What specific steps are taken to ensure that medication management is accurate and that discharge planning is clearly communicated to families?
- 6Could you walk me through a typical day for a resident, and how your activity staff works to keep everyone engaged and comfortable?
Personalized based on this facility's data
Key Review Excerpts
“The CNAs never would give him a bath or repositioned him or anything. They sit at nurses station on Tiktok. They almost killed my son.”
“My dad a stroke patient was just discharged and the nurses never sent my dad any of his medication to his pharmacy, they also never gave him his Prescribed medication before he left.”
“The nurses and staff are genuinely caring and compassionate people. Everyone I met there was very friendly. Being so far away I am comforted knowing my brother is being well cared for.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 47 deficiencies across four surveys, including one complaint filed by families about environmental safety. The most recurring problems involve fire safety systems, medication management, and food service operations. Issues with fire safety equipment and food handling have persisted across multiple inspections from 2021 to 2024, suggesting ongoing challenges with facility maintenance and safety protocols that families should discuss during visits.
May 8, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 25, 2024Routine34
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Meet the requirements of an integrated health system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Meet fire sprinkler requirement for tall buildings.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Jul 14, 2022Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 14, 2021Routine7
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Jacksonville Nursing and Rehabilation
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Pavilion at Jacksonville, the
1.1 miNursing Home · Jacksonville, FL
Shands Jacksonville Medical Center
2.0 miNursing Home · Jacksonville, FL
North Bank Center for Rehabilitation and Healing
3.4 miNursing Home · Jacksonville, FL
Park Ridge Nursing Center
3.6 miNursing Home · Jacksonville, FL
Riverside Post Acute
4.3 miNursing Home · Jacksonville, FL
Lakeside Center for Rehabilitation and Healing
4.8 miNursing Home · Jacksonville, FL