Normandy Manor of Rocky River
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
Below average in OH · Below recommended RN staffing · No penalties on record · Very few deficiencies
What this means for your family
The Normandy offers an exceptional environment for independent living with high-quality amenities and social engagement. However, families considering the Care Center or assisted living should conduct a thorough tour and ask pointed questions about staffing ratios and clinical oversight, as recent feedback indicates a potential disparity in care quality compared to the independent living side.
Google Reviews
Google Reviews
44 reviews on Google“The Normandy is a large campus offering independent living, assisted living, and a care center, with the vast majority of positive feedback coming from independent living residents who praise the vibrant community, amenities, and staff. However, there is a stark contrast in experiences, as at least one family member of a care center resident reported significant concerns regarding competence and quality of care in that specific unit.”
Quality Themes
Tap a score for detailsStrengths
- Vibrant independent living community
- Well-maintained and clean facilities
- Engaging activities and events
- Friendly and attentive staff
Concerns
- Incompetent care in the Care Center (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a very active social calendar; could you walk me through what a typical week of activities looks like for residents in the Care Center?
- 2Given the recent focus on staffing levels in industry reports, how do you ensure consistent, high-quality attention for residents who require more intensive medical support?
- 3I’ve read some feedback regarding the care provided in the nursing wing; what specific steps have you taken recently to improve the clinical oversight and training for that department?
- 4I see that you engage with families online; how do you typically communicate with us if there is a change in a resident’s health status or an urgent medical concern?
- 5With the facility being well-regarded for its cleanliness and maintenance, how do you ensure that same standard of care is reflected in the daily assistance provided to residents in the nursing unit?
- 6What is your protocol for handling medical emergencies, and how quickly can a resident be transitioned to higher-level care if their needs change suddenly?
Personalized based on this facility's data
Key Review Excerpts
“The Normandy was a great place for my Mom……but the Care Center is absolutely awful…….they give incompetence a whole new meaning”
“I have been a resident at the Normandy Breakwater Independent Apartments for 71/2 years. I could not be more pleased! The staff are always eager to please. Additionally, they are quick to respond in time of need and quick with a smile to help with suggestions.”
“My husband and his mother both resided at Normandy in the last months of their lives, and I cannot say enough good things about the facility and their staff. Everyone was kind during our visits and they went the extra mile to make sure that our loved ones’ needs were met.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Normandy Manor has concerning patterns with 13 complaint-triggered deficiencies, indicating families have filed reports about care issues. The facility shows recurring problems in three main areas: food safety and kitchen sanitation, infection control, and resident abuse prevention. While all violations have been corrected according to state records, the persistence of food safety issues across multiple years (2019, 2022, 2023, 2024) and recent complaints about resident protection raise questions about sustained quality improvements.
Nov 6, 2024Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 22, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 11, 2024Complaint1
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Jul 11, 2024Routine10
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Feb 12, 2024Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Dec 19, 2023Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Normandy Manor of Rocky River
for profit
Ownership & Management
Owners
Orlean, David
Owner
Orlean, Debra Sue
Owner
Orlean, Susan
Owner
Orlean, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit thenormandy.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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O'neill Healthcare Lakewood
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