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Nursing HomeMedicaid Top Rated

Welsh Home the

Strong Medicare quality ratings; families often praise warm, attentive, and professional nursing staff. Still worth an in-person visit.

22199 Center Ridge Rd, Rocky River, OH 4411679 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 93 Google reviews

5
4
3
2
1
Welsh Home the Nursing Home in Rocky River, OH — Street View
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What this means for your family

The Welsh Home is widely praised for its cleanliness and effective rehabilitation programs, making it a strong candidate for post-surgery recovery. However, given reports regarding medication delays, families should proactively discuss pain management protocols with the nursing director upon admission to ensure their loved one's needs are met promptly.

Google Reviews

Google Reviews

93 reviews on Google
The Welsh Home is highly regarded by many families for its clean, well-maintained environment and dedicated, professional staff who often treat residents like family. While the majority of reviews are glowing, there are serious concerns regarding medication management and responsiveness to patient pain, which have been highlighted by multiple families.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean10.0Activities8.0Meds3.0MemoryN/AComms8.0ValueN/A

Strengths

  • Warm, attentive, and professional nursing staff
  • Consistently clean and well-maintained facility
  • Effective and proactive rehabilitation therapy
  • Strong communication with families regarding care

Concerns

  • Delays or failures in pain medication administration (mentioned by 2 reviewers)
  • Rude or dismissive behavior from some staff members (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(11)'20(13)'22(7)'24(8)'26(6)

Distribution · 96 analyzed

5
74
4
12
3
2
2
3
1
5

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how clean and well-maintained the facility looks; what are your protocols for ensuring the rooms stay this tidy for residents?
  • 2We noticed how much the management values feedback from families; how does the team typically incorporate family suggestions into the care plan?
  • 3Can you walk us through the specific process for managing daily medication schedules to ensure everything is administered precisely on time?
  • 4What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
  • 5What kind of daily activities or social outings do you have planned to keep the residents engaged and active?
  • 6How do you support the nursing staff in maintaining that warm and attentive atmosphere that the community is known for?

Personalized based on this facility's data


Key Review Excerpts

The staff and therapy is out of this world. Highly recommend this amazing facility for your loved one.

Long-term resident's family · 2023★★★★★

The Welsh Home’s response to COVID was incredible: proactive and creative in their efforts to keep residents safe and connected to their families.

Long-term resident's family · 2023★★★★★

The people here are remarkable, some better than others. I was there for 3 weeks... Andrea and Quynh were wonderful therapists. The kitchen was run by an awesome woman who gave me plenty of food since I'm a big girl.

Rehab patient · 2025★★★★★
Source: 93 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.64hrs
85%
Registered nurses for medical care
Total Nursing
4.31hrs
OK
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility54.5%
Worse than Avg
Here
54.5%
US
19.5%
OH
25.4%
Cuyahoga
19.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
OH
28.2%
Cuyahoga
30.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility37.8%
Worse than Avg
Here
37.8%
US
19.4%
OH
21.6%
Cuyahoga
20.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
15.5%
OH
9.4%
Cuyahoga
8.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.4%
Better than Avg
Here
98.4%
US
93.4%
OH
92.6%
Cuyahoga
87.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
OH
94.5%
Cuyahoga
90.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.0%
Better than Avg
Here
93.0%
US
79.8%
OH
75.6%
Cuyahoga
64.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.4%
Better than Avg
Here
94.4%
US
81.8%
OH
78.4%
Cuyahoga
68.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
OH
1.2%
Cuyahoga
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (10.1)

Welsh Home has 24 deficiencies across three surveys, with all issues reportedly corrected by the facility. The most frequent problems involve fire safety systems (smoke detection, sprinklers, fire doors) and building safety issues (exits, electrical systems). Additional concerns included abuse reporting procedures, care planning, and infection control. While the facility corrected each deficiency, the recurring fire safety violations across multiple surveys warrant attention during your visit.

Jan 4, 2024Routine
4
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Apr 22, 2021Routine
8
0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Feb 28, 2019Routine
12
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0227Potential for harm · PatternCorrected

Egress Deficiencies

Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Welsh Home the

Organization Type

nonprofit

Ownership & Management

Key personnel

Crysler, BarbaraOfficer / DirectorHenton, ElizabethOfficer / DirectorJacobs, PeterOfficer / DirectorLeblang, MargaretOfficer / DirectorPetz, SianOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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