Gardens of North Olmsted
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (27 vs median 8.0)
- High staff turnover (63%)
- High RN turnover (67%)
Bottom 25% in OH · Below recommended RN staffing · No penalties on record
What this means for your family
While recent reviews suggest an improvement in management and staff engagement, the facility still struggles with consistent response times. When touring, we strongly recommend asking for the current nurse-to-patient ratio and observing how quickly staff respond to call lights in the hallways.
Google Reviews
Google Reviews
30 reviews on Google“Reviews for Gardens of North Olmsted are highly polarized, with significant concerns regarding staffing levels, responsiveness to call lights, and facility cleanliness. While some families and former residents praise the dedicated nursing staff and effective rehabilitation outcomes, others report serious neglect and poor communication, particularly during end-of-life care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Dedicated and caring individual staff members
- Engaging activities personnel
- Improved management under recent ownership
Concerns
- Chronic understaffing and slow response to call lights (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent changes in management, what specific steps are being taken to improve communication between the nursing staff and family members?
- 2I noticed the facility has a high volume of residents; what is your current protocol for ensuring that call lights are answered promptly during peak hours?
- 3Could you walk me through your daily cleaning schedule and how you maintain the environment in common areas and resident rooms?
- 4I understand the rehabilitation therapy team is highly regarded here; how do they coordinate with the nursing staff to ensure consistent care for residents?
- 5With the current staffing levels, how does your team ensure that residents receive personalized attention and support during their daily activities?
- 6What is your facility's process for handling medical emergencies, and how quickly can you escalate care if a resident's condition changes suddenly?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother is going through end of life care and so many staff members go out of their way to visit with her and put a smile on her face, whether they are on the clock or not.”
“I was a short term resident & I saw how hard it can be for staff to answer call lights or able to give immediate additional attention during times when they are caring for so many residents at once.”
“My sister has been there for a year for rehab, and it has not been a totally good experience. It takes an abnormally long period of time for any of the staff to come to you when you need anything.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families should visit with caution as this facility has faced multiple complaint-triggered deficiencies, with families filing 23 reports about serious concerns including safety hazards, care quality, and abuse reporting failures. The facility shows recurring problems with environmental safety, nutrition and dietary services, and nursing care supervision. Most concerning, several recent complaints from late 2025 regarding abuse reporting and resident care remain only partially corrected with plans rather than completed fixes.
Feb 17, 2026Complaint4
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 17, 2025Complaint12
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Nov 13, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 12, 2025Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Feb 25, 2025Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 29, 2024Complaint1
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Federal Penalties
Payment Denial
Nov 13, 2025
10-day denial
Ownership & Operations
Who Operates This Facility
Gardens of North Olmsted
for profit
Ownership & Management
Owners
Lorain Opco Member LLC
Owner · Organization
Hoch, Michael
Owner (parent company)
Katz, Larry
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit northolmstedhc.com
Medicare data downloads
Original nursing home datasets
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