O'neill Healthcare Fairview Park
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 122 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and rehab programs, which are frequently cited as top-tier. However, the recurring reports of severe understaffing and neglect in the long-term care wings are critical red flags. If you choose this facility, perform frequent, unannounced visits and ensure you have a clear, documented plan for how your loved one's hygiene and call-light needs will be met.
Google Reviews
Google Reviews
122 reviews on Google“O'Neill Healthcare Fairview Park presents a polarized experience, with many families praising the high-quality physical therapy department and modern facility, while others report severe neglect and dangerous understaffing. While some residents receive compassionate care, numerous reviewers describe incidents of patients sitting in soiled linens for hours, delayed responses to call lights, and poor communication regarding medical needs. Families should be aware that experiences appear highly inconsistent depending on the specific wing or shift.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Modern, clean, and well-maintained facility
- Responsive and helpful admissions staff
- Compassionate end-of-life/hospice care
Concerns
- Severe understaffing leading to long wait times for call lights (mentioned by 16 reviewers)
- Neglect regarding hygiene (patients left in soiled linens) (mentioned by 9 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 6 reviewers)
- Inconsistent medication management and nursing errors (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 127 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's 2/5 CMS staffing rating, what specific protocols are in place to ensure call lights are answered promptly and residents' hygiene needs are met in a timely manner?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate these services into a resident's daily routine to ensure they stay active?
- 3How does the nursing team manage medication administration to ensure accuracy and consistency for residents with complex health needs?
- 4Could you walk me through your process for communicating with families regarding changes in a resident's health status or care plan?
- 5What steps is management taking to improve the dining experience and ensure that meal times are both nutritious and enjoyable for residents?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is the best around. The facility is very clean and the room was spacious. My grandma also raved about the food and I've never seen her eat so much!”
“My mom stayed here in October to rehab after a lengthy hospital stay... There were times it took them a while to get to my mom’s room when she called them.”
“My father was placed here and while he was mobile I was not aware of any neglect. He had a significant fall and they did not send him out. He subsequently had a severe stroke and was unable to do for himself. They allowed him to sit in his urine and feces for hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant safety concerns, with recurring issues in fire safety systems, infection control, and resident care quality. Families have filed multiple complaints leading to serious findings about abuse protection, physical therapy care, foot care, and infection prevention. The facility shows a pattern of safety violations across multiple surveys, particularly with fire safety equipment and emergency preparedness, though most issues have correction dates indicating remediation efforts.
Jun 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Oct 31, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Apr 12, 2024Routine4
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Oct 10, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 12, 2022Routine17
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Ownership & Operations
Who Operates This Facility
O'neill Healthcare Fairview Park
for profit
Chain Affiliation
O'neill Healthcare
6 facilities nationwide
Chain avg rating: 3.8/5 · Rank 3 of 6 (Best)
Ownership & Management
Owners
Carlow LLC
Owner · Organization
Oneill, Deborah
Owner (parent company)
Oneill, John
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
122 reviews from families & visitors
Official Website
Visit oneillhc.com
Medicare data downloads
Original nursing home datasets
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