Niles Nsg & Rehab Ctr
Strong Medicare quality ratings; families often praise culturally tailored korean care and dining. Still worth an in-person visit.
based on 98 Google reviews
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What this means for your family
This facility is highly regarded by the Korean community for its culturally specific programs and dedicated leadership, but it has a history of serious, recurring complaints regarding hygiene and medical responsiveness. Before choosing this facility, we strongly recommend conducting an in-person tour of the specific room your loved one will occupy and asking for a detailed plan on how the facility tracks and prevents the loss of personal property.
Google Reviews
Google Reviews
98 reviews on Google“Niles Nursing & Rehab Center receives highly polarized feedback, with many families of Korean residents praising the culturally specific care, dedicated staff, and effective communication. However, a significant number of reviewers report severe issues including neglect, poor hygiene, missing personal belongings, and inadequate medical responsiveness. Families considering this facility should be aware of the stark contrast between the positive experiences of long-term residents and the alarming reports of substandard care conditions.”
Quality Themes
Tap a score for detailsStrengths
- Culturally tailored Korean care and dining
- Strong physical therapy department
- Bilingual staff and communication
- Responsive administrative leadership for admissions
Concerns
- Missing personal belongings and clothing (mentioned by 4 reviewers)
- Poor room cleanliness, mold, and sanitation issues (mentioned by 5 reviewers)
- Inadequate medical responsiveness and pain management (mentioned by 3 reviewers)
- Staff rudeness or neglect of basic needs (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how much you value the Korean community through your dining and care; how do you ensure that cultural traditions are integrated into the daily social activities for residents?
- 2I noticed the administrative team is very responsive to new admissions; how would you describe the communication style between the leadership and the families during the transition period?
- 3What specific protocols do you have in place to ensure that medication is administered accurately and that pain management is monitored closely?
- 4How does the housekeeping team manage deep cleaning schedules to ensure that all resident rooms and common areas remain sanitized and well-maintained?
- 5With such a strong physical therapy department, how do you work alongside the therapists to help residents meet their specific mobility goals?
- 6What systems are used to track personal belongings and laundry to ensure that residents' clothing and items are always accounted for?
Personalized based on this facility's data
Key Review Excerpts
“The Team effort of the Director, Divine, Nurse Suzatte, CNA Norie, the Rehab Therapy Team, and a few kind residents, my mother is prospering miraculously.”
“My mother-in-law has been there over a year and she has been treated very well. We deeply appreciate the constant communication and updates they give us on her condition.”
“The facility is beyond nasty, no clean wash cloth and towels worth speaking of. At least 95% of staff claim; don’t understand, don’t understand.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint resulting in deficiencies found in March 2025, indicating recent care concerns that warrant attention. This facility has recurring issues with fire safety systems, electrical safety, and medication management across multiple surveys from 2022-2024. While the facility corrects deficiencies when identified, the pattern of repeated fire safety violations and the recent complaint-triggered finding suggest families should carefully evaluate current conditions during their visit.
Dec 5, 2025Routine3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Mar 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 5, 2024Routine10
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 16, 2023Routine13
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Mar 11, 2022Routine7
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Niles Nsg & Rehab Ctr
for profit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 5 of 69 (Best)
Ownership & Management
Owners
A & F Realty LLC
Owner · Organization
Gubin Enterprises Limited Partnership
Owner · Organization
Blisko, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit nilesnursing.com
Medicare data downloads
Original nursing home datasets
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