Nursing HomeMedicaid

Elevate Care Abington

Strong Medicare quality ratings; public reviewers often praise attentive and professional rehabilitation therapy team. Still worth an in-person visit.

3901 Glenview Road, Glenview, IL 60025|192 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 201 Google reviews

(847) 729-0000 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

1 Medicare penalty on record

Staff turnover reported at 24%

Source: Medicare data

What this means for your family

Elevate Care Abington has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: attentive and professional rehabilitation therapy team and clean and well-maintained facility environment. Review the component ratings and current source records before deciding.

Google Reviews

203 public Google reviews available

Elevate Care Abington receives polarized feedback, with many families praising the facility for its cleanliness, friendly staff, and effective rehabilitation services. However, a significant number of reviewers report serious concerns regarding neglect, including residents left in soiled conditions for extended periods, slow response times to call lights, and poor communication regarding medical care.

Quality Themes

Tap a score for details

Strengths

Attentive and professional rehabilitation therapy team
Clean and well-maintained facility environment
Friendly and compassionate nursing staff
Responsive guest relations and administrative support

Concerns

Neglect regarding hygiene (residents left in soiled diapers/clothes) (mentioned by 6 reviewers)
Slow response times to call lights and basic requests (mentioned by 4 reviewers)
Understaffing leading to poor quality of care (mentioned by 4 reviewers)
Poor communication and lack of follow-through on medical/administrative issues (mentioned by 3 reviewers)
Theft of personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 203 analyzed

162

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1It's wonderful to see how much the administration engages with the community through their responses; how does the leadership team ensure that feedback from families is turned into actual improvements for the residents?
2We've heard great things about the rehabilitation team here, so could you tell us more about how the therapists work with residents to maintain their mobility and independence?
3What specific protocols do you have in place to ensure that call lights are answered promptly and that residents' personal hygiene and dressing needs are attended to regularly?
4Could you walk us through your process for medication management and how you ensure there is clear, consistent communication between the nursing staff and family members regarding medical updates?
5How does the facility manage staffing levels during the night or weekend shifts to ensure that basic requests and care needs are met without delay?
6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?

Personalized based on this facility's data

Key Review Excerpts

“The staff on the 2nd floor has beyond exceptional. They answer call lights quickly, follow up on requests promptly, and have been beyond compassionate.”

Long-term resident's family · 2024★★★★★

“My mom in law has been there for about a year now and at first there were a lot of issues with staff and her not getting the care she and all the patients deserve , but after talking with the administrators the quality of care has been much more improved.”

Memory care family member · 2024★★★★★

“This place is a joke, in 3 weeks my mother sits in soiled diapers for hours at a time ... 3, 4, 5, 6 hours!!!!!!!!!!”

Long-term resident's family · 2023★☆☆☆☆

Source: 203 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.00hrs

Registered nurses for medical care

Total Nursing

3.73hrs

91%

All nurses + aides combined

Staff Turnover

24%

Lower is better (< 30% = good)

RN Turnover

18%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility86.3%

Worse than Avg

Here

86.3%

12.8%

54.2%

Cook

72.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility13.1%

Better than Avg

Here

13.1%

15.4%

21.7%

Cook

26.7%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

93.5%

90.3%

Cook

87.3%

Residents whose walking got worse

↓ Lower is better

This Facility5.9%

Better than Avg

Here

5.9%

14.1%

14.3%

Cook

8.7%

Residents needing more daily help over time

↓ Lower is better

This Facility7.4%

Better than Avg

Here

7.4%

13.9%

13.4%

Cook

8.7%

Residents vaccinated for the flu

↑ Higher is better

This Facility96.3%

Better than Avg

Here

96.3%

95.5%

91.8%

Cook

90.1%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility84.0%

Better than Avg

Here

84.0%

79.8%

63.1%

Cook

56.9%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility84.6%

Better than Avg

Here

84.6%

82.0%

69.7%

Cook

60.0%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.3%

Mixed vs Avgs

Here

2.3%

1.6%

2.2%

Cook

2.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

38findings in history

1penalty

Latest survey: 6 · well below IL avg (12.0)

5 complaint-triggered findings

$10,033 in fines

Multiple families have filed complaints about accident prevention and safety supervision, with the same safety hazard issue recurring three times across different complaint investigations since 2023, suggesting persistent problems despite corrections. The facility shows recurring deficiencies in fire safety systems, respiratory care, and medication management across multiple surveys. While all violations appear corrected, the repeated nature of safety complaints and the pattern of similar deficiencies returning warrant careful consideration during any visit.

Apr 30, 2026Complaint1 finding

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Apr 4, 2025Routine11 findings

0311Potential for harm · Widespread

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0363Potential for harm · Pattern

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Feb 7, 2025Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 24, 2024Routine9 findings

0311Potential for harm · Widespread

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

May 24, 2024Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 5, 2024Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Apr 5, 2024

$10,033

Ownership & Operations

Who Operates This Facility

Owner / Operator

Elevate Care Abington

Organization Type

for profit

Chain Affiliation

Chain Name

Elevate Care

Chain Size

14 facilities nationwide

Chain avg rating: 2.1/5 · Rank 1 of 12 (Highest rating)

Ownership & Management

Owners

Aperion Care Exec Holdings LLC

Owner · Organization

Andrews, Amanda

Owner

Meystel, Moshe

Owner

Thengil, Jimmy

Owner

Adams Vales Accumulation Trust