Elevate Care Niles
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 171 Google reviews
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What this means for your family
Elevate Care Niles has a strong reputation for its respiratory therapy and Korean-speaking support services, which many families find invaluable. However, the facility has a recurring pattern of communication failures and weekend staffing shortages. We strongly advise you to visit in person on a weekend to observe the staffing levels yourself before making a commitment.
Google Reviews
Google Reviews
171 reviews on Google“Elevate Care Niles receives highly polarized feedback, with many families praising the dedicated respiratory and Korean-speaking support teams, while others report severe neglect, poor communication, and hygiene issues. While some visitors describe a clean and welcoming environment, multiple reviewers express deep concern regarding staffing shortages, particularly on weekends, and a lack of responsiveness from management.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded respiratory therapy team
- Dedicated Korean-speaking support staff
- Active and engaging activities department
- Compassionate social work and administrative staff
Concerns
- Staffing shortages and slow response times, especially on weekends (mentioned by 6 reviewers)
- Poor communication and difficulty reaching administration (mentioned by 5 reviewers)
- Hygiene and cleanliness issues (urine/feces odors, dirty rooms) (mentioned by 4 reviewers)
- Inadequate care for residents with complex medical needs (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 176 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on respiratory therapy, what specific protocols are in place to ensure consistent care for residents with complex medical needs?
- 2I noticed your team is very active in responding to online feedback; what is the best way for families to maintain that same level of open communication with administration once a loved one is admitted?
- 3With the high volume of residents, how does the facility ensure that housekeeping and hygiene standards are maintained consistently throughout the weekend?
- 4Could you walk me through how the staff manages medication administration to ensure accuracy and timeliness for residents?
- 5I see you have a dedicated Korean-speaking support staff; how does this team integrate with the broader care team to ensure all residents receive equitable support?
- 6What steps are being taken to address staffing levels, particularly on weekends, to ensure that call lights and resident requests are answered promptly?
Personalized based on this facility's data
Key Review Excerpts
“The Respiratory Team here is amazing. The staff is compassionate and understanding. Asia, thank you and your team for all you do.”
“My mother was passed away here in hospice care and she felt comfortable as if she was at home... This is a nursing home where all the staff are like a family with sincerity.”
“If you truly love your person do not send them here. They will not care for them as they should.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring safety and care issues, with over half of its deficiencies stemming from family complaints. The most frequent problems involve accident prevention and safety hazards, wound and pressure sore care, and daily care assistance. These same issues persist across multiple surveys from 2022 through 2025, suggesting ongoing struggles with basic resident safety and care quality despite corrections being reported after each citation.
Feb 25, 2026Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 18, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 21, 2025Routine5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nov 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 10, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 16, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Dec 15, 2023
$80,116
Payment Denial
Dec 15, 2023
13-day denial
Fine
Jun 15, 2023
$183,696
Payment Denial
Jun 15, 2023
155-day denial
Ownership & Operations
Who Operates This Facility
Elevate Care Niles
for profit
Chain Affiliation
Elevate Care
12 facilities nationwide
Chain avg rating: 2.1/5 · Rank 7 of 12
Ownership & Management
Owners
Atied Associates LLC
Owner · Organization
David a Berkowitz Delta Trust
Owner · Organization
Keystone Holding Group II LLC
Owner · Organization
Meir Meystel Revocable
Owner · Organization
Tesr Holdings, LLC
Owner · Organization
Yosef Meystel Delta Trust
Owner · Organization
Pancer, Aaron
Owner
Winer, Yerucham
Owner
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Meir
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
171 reviews from families & visitors
Official Website
Visit elevatecare.com
Medicare data downloads
Original nursing home datasets
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