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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 150 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Rivaya Care of Des Plaines (formerly Landmark and Zahav) receives highly polarized reviews, with many families reporting excellent rehabilitation outcomes and attentive nursing care, while others describe severe neglect and communication failures. Recurring complaints focus on poor phone responsiveness, inconsistent hygiene, and understaffing, particularly during off-hours. Families should be aware that experiences appear to vary significantly depending on the specific unit and shift.
Quality Themes
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Concerns
Rating Trends
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Distribution · 115 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapy Department is outstanding and was able to get my mother back to her baseline after she had suffered a stroke.”
“I was in a coma, on a vent, couldn’t move, nothin'. I was in bed for over a year. Thought I’d never leave. But the people there… they saved my life.”
“They never answer the phone, none of the nurses gives out their names. I had to call the police for a welfare check I called 50 times within 2 hours and not a single person picked up the phone.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed numerous complaints about Rivaya Care of Des Plaines, triggering 33 deficiencies covering serious issues including abuse prevention, accident hazards, and appropriate medical care. The facility shows persistent problems with preventing accidents, providing proper wound care, and following treatment orders across multiple years. While all deficiencies have correction dates, the recurring patterns in core care areas like safety supervision and clinical treatment suggest ongoing operational challenges that warrant careful consideration during any visit.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Federal Penalties
Fine
Sep 29, 2025
$14,505
Payment Denial
Sep 26, 2024
6-day denial
Fine
Sep 26, 2024
$52,466
Fine
Aug 1, 2024
$23,647
Fine
Feb 23, 2024
$76,780
Payment Denial
Feb 23, 2024
45-day denial
Fine
Feb 6, 2024
$4,558
Fine
Oct 18, 2023
$117,540
Payment Denial
Oct 18, 2023
81-day denial
Rivaya Care of Des Plaines
for profit
Owners
Rivaya Healthcare Holdings LLC
Owner · Organization
Graber, Joshua
Owner (parent company)
Rivaya Healthcare Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
150 reviews from families & visitors
Official Website
Visit rivayadesplaines.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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