Rivaya Care of Des Plaines
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 148 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in IL · Below recommended RN staffing · $274,991 in fines
What this means for your family
This facility has a strong track record for physical therapy and rehabilitation, but families must be hyper-vigilant regarding communication and basic care standards. Given the recurring reports of phone lines not being answered and neglect, we strongly recommend visiting unannounced and maintaining frequent, direct contact with the nursing station to ensure your loved one's needs are met.
Google Reviews
Google Reviews
148 reviews on Google“Rivaya Care of Des Plaines (formerly Landmark and Zahav) receives highly polarized reviews, with many families reporting excellent rehabilitation outcomes and attentive nursing care, while others describe severe neglect and communication failures. Recurring complaints focus on poor phone responsiveness, inconsistent hygiene, and understaffing, particularly during off-hours. Families should be aware that experiences appear to vary significantly depending on the specific unit and shift.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and attentive nursing staff
- Clean and well-maintained facility environment
- Accessible and responsive management team
Concerns
- Difficulty reaching staff via phone (mentioned by 9 reviewers)
- Poor hygiene and lack of proper bathing (mentioned by 7 reviewers)
- Understaffing and slow response times (mentioned by 6 reviewers)
- Inadequate communication regarding patient status (mentioned by 4 reviewers)
- Poor food quality and lack of variety (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management team is very active in responding to feedback; how do you typically communicate with families regarding updates on a resident's daily health status?
- 2With the great feedback regarding your therapy programs, how do the physical and occupational therapists work with residents to help them regain independence?
- 3What specific protocols are in place to ensure medication management is handled accurately and timely for every resident?
- 4How does the nursing team manage resident care and response times during the night shifts or when the facility is at full capacity?
- 5Could you tell me more about the daily dining experience, specifically regarding how you ensure meal variety and nutritional quality?
- 6What steps are taken to maintain high standards of personal hygiene and daily care routines for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapy Department is outstanding and was able to get my mother back to her baseline after she had suffered a stroke.”
“I was in a coma, on a vent, couldn’t move, nothin'. I was in bed for over a year. Thought I’d never leave. But the people there… they saved my life.”
“They never answer the phone, none of the nurses gives out their names. I had to call the police for a welfare check I called 50 times within 2 hours and not a single person picked up the phone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
7
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints about Rivaya Care of Des Plaines, triggering 33 deficiencies covering serious issues including abuse prevention, accident hazards, and appropriate medical care. The facility shows persistent problems with preventing accidents, providing proper wound care, and following treatment orders across multiple years. While all deficiencies have correction dates, the recurring patterns in core care areas like safety supervision and clinical treatment suggest ongoing operational challenges that warrant careful consideration during any visit.
Apr 17, 2026Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 5, 2026Complaint2
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 18, 2025Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 25, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 22, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Federal Penalties
Fine
Sep 29, 2025
$22,315
Payment Denial
Sep 26, 2024
6-day denial
Fine
Sep 26, 2024
$52,466
Fine
Aug 1, 2024
$23,647
Fine
Feb 23, 2024
$76,780
Payment Denial
Feb 23, 2024
45-day denial
Fine
Feb 6, 2024
$4,558
Fine
Oct 18, 2023
$117,540
Payment Denial
Oct 18, 2023
81-day denial
Ownership & Operations
Who Operates This Facility
Rivaya Care of Des Plaines
for profit
Ownership & Management
Owners
Rivaya Healthcare Holdings LLC
Owner · Organization
Graber, Joshua
Owner (parent company)
Rivaya Healthcare Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
148 reviews from families & visitors
Official Website
Visit rivayadesplaines.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
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