Avantara Park Ridge
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 211 Google reviews
Watch Avantara Park Ridge
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the rehabilitation therapy team is highly regarded and the facility is physically clean, there is a persistent pattern of understaffing that impacts basic resident care. We strongly advise families to visit during off-hours or weekends to observe staffing levels and to have a clear plan for monitoring medication and hygiene needs.
Google Reviews
Google Reviews
211 reviews on Google“Avantara Park Ridge receives highly polarized feedback, with many reviewers praising the dedicated therapy team and specific staff members for their kindness and professionalism. However, a significant number of families report serious concerns regarding chronic understaffing, slow response times to call buttons, and lapses in basic hygiene and medication management. Potential families should weigh the facility's modern, clean environment against these recurring reports of neglect and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean, modern, and well-maintained facility
- Specific staff members frequently recognized for going above and beyond
- Welcoming and helpful guest services and admissions staff
Concerns
- Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
- Poor communication and lack of status updates for families (mentioned by 7 reviewers)
- Hygiene issues, including failure to assist with toileting or changing (mentioned by 6 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
- Poor food quality and lack of menu control (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 184 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to reach out directly if they have concerns or need a status update on their loved one?
- 2Given that physical and occupational therapy are highlighted as strengths here, how do you ensure that progress made during those sessions is maintained by the nursing staff throughout the rest of the day?
- 3With the current staffing levels, what is the facility's protocol for ensuring timely assistance with daily personal needs like toileting and hygiene?
- 4How does your nursing team manage the medication administration process to ensure accuracy and avoid delays for residents?
- 5I see that dining is an area you are working to improve; could you walk me through how you accommodate individual dietary preferences or specific nutritional needs?
- 6What does a typical social or activity schedule look like for residents who want to stay engaged outside of their therapy sessions?
Personalized based on this facility's data
Key Review Excerpts
“The Physical & Occupational Therapy staff did a great job of improving my abilities and getting me home. It was like working with friends.”
“My friend has been here for two years still can't walk and when I visited her around noon she was still in her diaper from the day before smelled so bad I couldn't stay”
“I had to have my husband drive out to my grandma because she had did diarrhea and she wasn’t cleaned for 2 hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Avantara Park Ridge shows concerning patterns with families filing complaint reports, particularly regarding accident prevention and safety supervision which has been cited four times across multiple years including as recently as 2024. The facility struggles most with accident prevention, medication management, and fire safety compliance, with many deficiencies recurring despite corrections. While all issues show correction dates, the repeated violations in critical safety areas suggest ongoing challenges with sustained compliance that families should carefully consider.
May 30, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jan 13, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 16, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 18, 2024Routine13
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nov 2, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 18, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Nov 2, 2023
$24,515
Fine
Jun 18, 2023
$23,595
Ownership & Operations
Who Operates This Facility
Avantara Park Ridge
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 34 of 89
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Family Trust U/a/d 4/28/08
Owner · Organization
Israel, Benjamin
Owner
Rajchenbach, Chaim
Owner
Shabat, Menachem
Owner
Shabat, Ronald
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
211 reviews from families & visitors
Official Website
Visit avantaraparkridge.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Rivaya Care of Des Plaines
< 1 miNursing Home · Des Plaines, IL
Park Ridge Healthcare Center
1.2 miNursing Home · Park Ridge, IL
Elevate Care North Branch
3.0 miNursing Home · Niles, IL
Norwood Crossing
3.9 miNursing Home · Chicago, IL
Citadel of Northbrook, the
4.2 miNursing Home · Northbrook, IL
Alden North Shore Rehab & Hcc
4.9 miNursing Home · Skokie, IL