Glenview Terrace
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 159 Google reviews
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What this means for your family
Glenview Terrace is highly regarded for its physical and occupational therapy programs, making it a strong candidate for short-term post-surgical recovery. However, families should be aware of recurring reports regarding slow response times and inconsistent nursing assistant care. We strongly recommend visiting during off-hours and speaking with current residents' families to gauge the level of attention provided on nights and weekends.
Google Reviews
Google Reviews
159 reviews on Google“Glenview Terrace receives high praise for its robust rehabilitation programs, with many patients reporting successful recoveries and positive interactions with physical and occupational therapists. However, the facility faces serious, recurring allegations of neglect, including reports of slow response times, poor hygiene management, and unprofessional conduct by some nursing assistants. While many families feel their loved ones are in safe hands, others have expressed deep distress regarding the quality of basic care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility
- Professional and responsive administrative staff
- Compassionate, long-term nursing staff members
Concerns
- Neglect and slow response times for basic needs (mentioned by 8 reviewers)
- Unprofessional or rude behavior by nursing assistants (mentioned by 6 reviewers)
- Poor hygiene and lack of assistance with toileting (mentioned by 5 reviewers)
- Inconsistent quality of care between shifts or floors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 161 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your therapy department receives high praise; how do you integrate those physical and occupational therapy goals into the daily care routine for residents who need extra support?
- 2With a facility of 314 residents, what specific systems are in place to ensure consistent, timely responses to basic needs like toileting and hygiene throughout all shifts?
- 3I see that you actively engage with feedback online; how do you use that resident and family input to improve the quality of care on the floor?
- 4Given the current staffing ratings, what is your strategy for ensuring that nursing assistants provide consistent, compassionate attention to every resident, regardless of the time of day?
- 5Could you walk me through your current protocols for medication management to ensure accuracy and safety for residents?
- 6What does a typical day look like for a resident in your memory care unit, and how do you tailor activities to keep them engaged?
Personalized based on this facility's data
Key Review Excerpts
“The top notch care I received from each staff member is why they are my first choice for post surgery Rehab. There are many different professionals that work together to make sure you progress and heal.”
“Hearing patients begging for help to sit on the toilet while nurses and CNA's are having arguments in the hall because it's 'Almost time for their break and they're not dealing with that.'”
“The staff here are very Profesional. Welcoming, trained. I was with a patient at rehab and from the PT to the head nurse, It seemed like the staff was in sync with each other.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
2
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nearly half of Glenview Terrace's deficiencies were triggered by family complaints, raising concerns about responsiveness to resident needs. The facility has recurring issues with medication management, resident protection from abuse and neglect, and care planning. While all deficiencies show correction dates, the pattern of repeated problems in medication services and multiple abuse protection violations suggests ongoing quality challenges that families should investigate thoroughly during visits.
Feb 13, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Jan 8, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 13, 2025Routine5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 14, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 23, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Glenview Terrace
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 69 of 89
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Family Trust U/a/d 4/28/08
Owner · Organization
Oakway Operations LLC
Owner · Organization
Rajchenbach 2015 Family Trust
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
159 reviews from families & visitors
Official Website
Visit glenviewterrace.com
Medicare data downloads
Original nursing home datasets
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