Nursing Home Medicare 5-star

VI at the Glen

Strong Medicare quality ratings; public reviewers often praise warm, attentive, and professional staff. Still worth an in-person visit.

2401 Indigo Lane, Glenview, IL 60026|47 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.9/5

based on 123 Google reviews

(847) 904-4700 Directions Website

Street View

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What this means for your family

VI at the Glen has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: warm, attentive, and professional staff and high-quality, restaurant-style dining. Review the component ratings and current source records before deciding.

Google Reviews

123 public Google reviews available

VI AT THE GLEN is a highly-regarded continuing care retirement community that residents and families frequently compare to a luxury resort or cruise ship. Reviewers consistently praise the attentive, professional staff, high-quality dining options, and the ease of transitioning between independent living and higher levels of care. While the vast majority of feedback is glowing, a small number of critical reviews highlight concerns regarding potential bait-and-switch contract practices and reports of inadequate care in the memory care unit.

Quality Themes

Tap a score for details

Strengths

Warm, attentive, and professional staff
High-quality, restaurant-style dining
Seamless transition between levels of care
Active, engaging social community and amenities

Concerns

Allegations of bait-and-switch contract practices (mentioned by 2 reviewers)
Reports of inadequate care or safety issues in memory care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 113 analyzed

107

⚡16 reviews posted between Jun 21, 2026 – Jun 27, 2026 · 16 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the high praise for your restaurant-style dining, could you walk us through how you accommodate individual dietary preferences or special nutritional needs?
2I noticed your team is very active in responding to online feedback; how do you use that resident and family input to continuously improve the daily experience here?
3Since the transition between levels of care is a key strength of yours, how do you ensure a smooth and comfortable move for a resident if their health needs change over time?
4We want to ensure our loved one feels fully supported; what specific training and safety protocols are in place for the memory care neighborhood to ensure residents remain engaged and secure?
5To help us understand the financial commitment, could you provide a clear breakdown of the contract structure and any potential changes in fees as care levels shift?
6How does your staff balance the active social calendar with the personalized medical attention required by residents throughout the day and night?

Personalized based on this facility's data

Key Review Excerpts

“The staff from the sales department to the excellent trips and programs offered and fine dining are exceptional.”

Independent living resident · 2022★★★★★

“The transition to AL was seamless, thanks to the compassionate effort and guidance of Sarah Watson, Director of Resident Services.”

Assisted living family member · 2024★★★★★

Source: 113 Google reviews in the current analysis set; Google reports 123 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.72hrs

Registered nurses for medical care

Total Nursing

4.54hrs

All nurses + aides combined

Staff Turnover

38%

Lower is better (< 30% = good)

RN Turnover

38%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

54.2%

Cook

72.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility34.9%

Worse than Avg

Here

34.9%

15.4%

21.7%

Cook

26.5%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

91.8%

Cook

90.0%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility20.8%

Worse than Avg

Here

20.8%

19.5%

18.3%

Cook

11.6%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility95.3%

Better than Avg

Here

95.3%

93.5%

90.3%

Cook

87.3%

Residents whose walking got worse

↓ Lower is better

This Facility15.7%

Worse than Avg

Here

15.7%

14.1%

14.3%

Cook

8.7%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility86.4%

Better than Avg

Here

86.4%

79.8%

63.1%

Cook

56.9%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility72.5%

Mixed vs Avgs

Here

72.5%

82.0%

69.7%

Cook

60.1%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.9%

Worse than Avg

Here

2.9%

1.6%

2.2%

Cook

2.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

13findings in history

Latest survey: 0 · well below IL avg (12.0)

VI at the Glen has 13 deficiencies across two surveys, with all issues reportedly corrected by the facility. The most frequent problems involved emergency preparedness (multiple gaps in disaster planning and power systems) and safety concerns including accident prevention and fire safety protocols. Additional issues included care planning, medication management, and resident rights protections, but no complaints were filed by families during this period.

Jun 13, 2024Routine7 findings

0607Potential for harm · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Aug 25, 2023Routine6 findings

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Ownership & Operations

Who Operates This Facility

Owner / Operator

VI at the Glen

Organization Type

for profit

Chain Affiliation

Chain Name

VI Living

Chain Size

9 facilities nationwide

Chain avg rating: 4.8/5 · Rank 1 of 10 (Highest rating)