Nursing Home Medicare 5-star

Nhc Place Sumner

Strong Medicare quality ratings; public reviewers often praise beautiful, clean, and well-maintained facility. Still worth an in-person visit.

140 Thorne Boulevard, Gallatin, TN 37066|92 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.6/5

based on 61 Google reviews

(615) 451-0788 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Staff turnover reported at 61%

No Medicare penalties on record · 2 findings in latest survey

Source: Medicare data

What this means for your family

Nhc Place Sumner has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: beautiful, clean, and well-maintained facility and high-quality physical and occupational therapy. Review the component ratings and current source records before deciding.

Google Reviews

64 public Google reviews available

NHC Place Sumner receives highly polarized feedback, with many families praising the beautiful facility and attentive care, while others report severe neglect and communication failures. While some residents experience excellent rehabilitation and compassionate nursing, a significant number of reviewers cite dangerous medication errors, slow response times, and understaffing. Families should be aware that experiences here appear inconsistent, ranging from top-tier care to situations that families felt necessitated immediate removal of their loved ones.

Quality Themes

Tap a score for details

Strengths

Beautiful, clean, and well-maintained facility
High-quality physical and occupational therapy
Many staff members described as kind and professional
Appealing dining options and menu variety

Concerns

Significant delays in responding to call lights and patient requests (mentioned by 5 reviewers)
Medication management errors and missed doses (mentioned by 4 reviewers)
Poor communication between staff, management, and families (mentioned by 3 reviewers)
Understaffing and high staff turnover (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 64 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the importance of timely assistance, what is your current process for monitoring and responding to call lights to ensure residents aren't waiting too long for help?
2Could you walk me through the safety protocols you have in place for medication administration to ensure accuracy and consistency for every resident?
3How do you facilitate regular communication between your nursing staff and family members so we always feel informed about our loved one's care?
4With your facility's strong reputation for physical and occupational therapy, how are these services integrated into a resident's daily routine?
5What steps are you taking to maintain consistent staffing levels so that residents receive reliable and attentive care throughout the day and night?
6How do you handle medical emergencies or urgent health changes, and how quickly would our family be notified in those situations?

Personalized based on this facility's data

Key Review Excerpts

“The in-house restaurant is great - my parents love the food. All personnel are friendly and professional as well as being competent.”

Long-term resident's family · 2023★★★★★

“The environment my mom and our family have experienced in the Memory Care Assisted Living has been an answer to our prayers. She has been loved by the staff in a way that gives us peace of mind.”

Memory care family member · 2020★★★★★

“Unless you have a very easy, straightforward rehab stay, please consider another place. Horrible experience for my father and many, many mistakes by the staff, including forgetting to turn oxygen back on for him after rehab (TWICE).”

Rehab patient's family · 2024★☆☆☆☆

Source: 64 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.26hrs

Registered nurses for medical care

Total Nursing

4.47hrs

All nurses + aides combined

Staff Turnover

61%

Lower is better (< 30% = good)

RN Turnover

46%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on antipsychotic medication

↓ Lower is better

This Facility2.3%

Better than Avg

Here

2.3%

15.4%

16.8%

Sumner

17.3%

Residents with depression symptoms

↓ Lower is better

This Facility0.9%

Better than Avg

Here

0.9%

12.8%

13.8%

Sumner

14.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility22.2%

Mixed vs Avgs

Here

22.2%

19.5%

31.7%

Sumner

31.6%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility20.4%

Worse than Avg

Here

20.4%

19.0%

20.0%

Sumner

15.8%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility93.3%

Mixed vs Avgs

Here

93.3%

93.5%

89.4%

Sumner

97.4%

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility1.7%

Better than Avg

Here

1.7%

4.6%

5.0%

Sumner

5.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility96.9%

Better than Avg

Here

96.9%

79.8%

Sumner

87.2%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility86.7%

Better than Avg

Here

86.7%

82.0%

79.3%

Sumner

82.0%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

1.6%

1.7%

Sumner

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

8findings in history

Latest survey: 2 · well below TN avg (5.9)

NHC Place Sumner shows a moderate inspection record with 11 deficiencies across three surveys, all corrected by the facility. The main recurring issue involves resident assessment and care planning, appearing in multiple surveys from 2018-2020, indicating ongoing challenges in this area. Other deficiencies included medication management, fire safety, and respiratory care, but these appeared to be one-time issues that were addressed and resolved.

Mar 19, 2026Routine3 findings

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Jan 23, 2020Routine2 findings

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jan 24, 2019Routine3 findings

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Ownership & Operations

Who Operates This Facility

Owner / Operator

Nhc Place Sumner

Organization Type

for profit

Chain Affiliation

Chain Name

National Healthcare Corporation

Chain Size

69 facilities nationwide

Chain avg rating: 3.9/5 · Rank 1 of 65 (Highest rating)

Ownership & Management

Owners

Morgan Stanley Institutional Advisors LLC

Owner (parent company) · Organization

Nhc/delaware INC

Owner (parent company) · Organization

Key personnel

Vincent, BrandonManaging Control - Governing BodyVincent, BrandonOfficer / DirectorNational Healthcare CorporationManagerNhc-Op LpManagerCouret, RaulManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(615) 451-0788

nhccare.com

140 Thorne Boulevard

Gallatin, TN 37066

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

61 reviews from families & visitors

Official Website

Visit nhccare.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.