Nhc Place Sumner
Strong Medicare quality ratings; families often praise beautiful, clean, and well-maintained facility. Still worth an in-person visit.
based on 58 Google reviews

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What this means for your family
While the facility is physically beautiful and offers strong rehabilitation therapy, the recent increase in reports of neglect and medication errors is concerning. If you choose this facility, we strongly recommend frequent, unannounced visits and active involvement in monitoring your loved one's medication schedule and daily care needs.
Google Reviews
Google Reviews
58 reviews on Google“NHC Place Sumner receives highly polarized feedback, with many families praising the beautiful facility and attentive care, while others report severe neglect and communication failures. While some residents experience excellent rehabilitation and compassionate nursing, a significant number of reviewers cite dangerous medication errors, slow response times, and understaffing. Families should be aware that experiences here appear inconsistent, ranging from top-tier care to situations that families felt necessitated immediate removal of their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, clean, and well-maintained facility
- High-quality physical and occupational therapy
- Many staff members described as kind and professional
- Appealing dining options and menu variety
Concerns
- Significant delays in responding to call lights and patient requests (mentioned by 5 reviewers)
- Medication management errors and missed doses (mentioned by 4 reviewers)
- Poor communication between staff, management, and families (mentioned by 3 reviewers)
- Understaffing and high staff turnover (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of timely assistance, what is your current process for monitoring and responding to call lights to ensure residents aren't waiting too long for help?
- 2Could you walk me through the safety protocols you have in place for medication administration to ensure accuracy and consistency for every resident?
- 3How do you facilitate regular communication between your nursing staff and family members so we always feel informed about our loved one's care?
- 4With your facility's strong reputation for physical and occupational therapy, how are these services integrated into a resident's daily routine?
- 5What steps are you taking to maintain consistent staffing levels so that residents receive reliable and attentive care throughout the day and night?
- 6How do you handle medical emergencies or urgent health changes, and how quickly would our family be notified in those situations?
Personalized based on this facility's data
Key Review Excerpts
“The in-house restaurant is great - my parents love the food. All personnel are friendly and professional as well as being competent.”
“The environment my mom and our family have experienced in the Memory Care Assisted Living has been an answer to our prayers. She has been loved by the staff in a way that gives us peace of mind.”
“Unless you have a very easy, straightforward rehab stay, please consider another place. Horrible experience for my father and many, many mistakes by the staff, including forgetting to turn oxygen back on for him after rehab (TWICE).”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
NHC Place Sumner shows a moderate inspection record with 11 deficiencies across three surveys, all corrected by the facility. The main recurring issue involves resident assessment and care planning, appearing in multiple surveys from 2018-2020, indicating ongoing challenges in this area. Other deficiencies included medication management, fire safety, and respiratory care, but these appeared to be one-time issues that were addressed and resolved.
Jan 23, 2020Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 24, 2019Routine3
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Jan 10, 2018Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Nhc Place Sumner
for profit
Chain Affiliation
National Healthcare Corporation
68 facilities nationwide
Chain avg rating: 3.9/5 · Rank 7 of 65 (Best)
Ownership & Management
Owners
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Nhc/delaware INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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