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Nursing Home Top Rated

Nhc Place Sumner

Strong Medicare quality ratings; families often praise beautiful, clean, and well-maintained facility. Still worth an in-person visit.

140 Thorne Boulevard, Gallatin, TN 3706692 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 58 Google reviews

5
4
3
2
1
Nhc Place Sumner Nursing Home in Gallatin, TN — Street View
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What this means for your family

While the facility is physically beautiful and offers strong rehabilitation therapy, the recent increase in reports of neglect and medication errors is concerning. If you choose this facility, we strongly recommend frequent, unannounced visits and active involvement in monitoring your loved one's medication schedule and daily care needs.

Google Reviews

Google Reviews

58 reviews on Google
NHC Place Sumner receives highly polarized feedback, with many families praising the beautiful facility and attentive care, while others report severe neglect and communication failures. While some residents experience excellent rehabilitation and compassionate nursing, a significant number of reviewers cite dangerous medication errors, slow response times, and understaffing. Families should be aware that experiences here appear inconsistent, ranging from top-tier care to situations that families felt necessitated immediate removal of their loved ones.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean9.0Activities7.0Meds2.0Memory8.0Comms3.0ValueN/A

Strengths

  • Beautiful, clean, and well-maintained facility
  • High-quality physical and occupational therapy
  • Many staff members described as kind and professional
  • Appealing dining options and menu variety

Concerns

  • Significant delays in responding to call lights and patient requests (mentioned by 5 reviewers)
  • Medication management errors and missed doses (mentioned by 4 reviewers)
  • Poor communication between staff, management, and families (mentioned by 3 reviewers)
  • Understaffing and high staff turnover (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(8)'20(8)'22(4)'24(6)'26(4)

Distribution · 60 analyzed

5
36
4
1
3
2
2
3
1
18

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the importance of timely assistance, what is your current process for monitoring and responding to call lights to ensure residents aren't waiting too long for help?
  • 2Could you walk me through the safety protocols you have in place for medication administration to ensure accuracy and consistency for every resident?
  • 3How do you facilitate regular communication between your nursing staff and family members so we always feel informed about our loved one's care?
  • 4With your facility's strong reputation for physical and occupational therapy, how are these services integrated into a resident's daily routine?
  • 5What steps are you taking to maintain consistent staffing levels so that residents receive reliable and attentive care throughout the day and night?
  • 6How do you handle medical emergencies or urgent health changes, and how quickly would our family be notified in those situations?

Personalized based on this facility's data


Key Review Excerpts

The in-house restaurant is great - my parents love the food. All personnel are friendly and professional as well as being competent.

Long-term resident's family · 2023★★★★★

The environment my mom and our family have experienced in the Memory Care Assisted Living has been an answer to our prayers. She has been loved by the staff in a way that gives us peace of mind.

Memory care family member · 2020★★☆☆☆

Unless you have a very easy, straightforward rehab stay, please consider another place. Horrible experience for my father and many, many mistakes by the staff, including forgetting to turn oxygen back on for him after rehab (TWICE).

Rehab patient's family · 2024☆☆☆☆
Source: 58 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.30hrs
OK
Registered nurses for medical care
Total Nursing
4.33hrs
OK
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
15.4%
TN
16.9%
Sumner
15.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
12.1%
TN
12.9%
Sumner
11.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.2%
Mixed vs Avgs
Here
20.2%
US
19.5%
TN
31.9%
Sumner
29.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.5%
Better than Avg
Here
12.5%
US
15.3%
TN
18.5%
Sumner
13.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.6%
Mixed vs Avgs
Here
91.6%
US
93.4%
TN
89.5%
Sumner
97.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
14.4%
TN
14.6%
Sumner
12.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.9%
Better than Avg
Here
96.9%
US
79.7%
TN
79.8%
Sumner
89.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.0%
Better than Avg
Here
83.0%
US
81.8%
TN
79.4%
Sumner
82.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
TN
1.6%
Sumner
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (5.9)

NHC Place Sumner shows a moderate inspection record with 11 deficiencies across three surveys, all corrected by the facility. The main recurring issue involves resident assessment and care planning, appearing in multiple surveys from 2018-2020, indicating ongoing challenges in this area. Other deficiencies included medication management, fire safety, and respiratory care, but these appeared to be one-time issues that were addressed and resolved.

Jan 23, 2020Routine
2
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jan 24, 2019Routine
3
0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Jan 10, 2018Routine
6
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Nhc Place Sumner

Organization Type

for profit

Chain Affiliation

Chain Name

National Healthcare Corporation

Chain Size

68 facilities nationwide

Chain avg rating: 3.9/5 · Rank 7 of 65 (Best)

Ownership & Management

Owners

Morgan Stanley Institutional Advisors LLC

Owner (parent company) · Organization

Nhc/delaware INC

Owner (parent company) · Organization

Key personnel

Vincent, BrandonManaging Control - Governing BodyVincent, BrandonOfficer / DirectorNational Healthcare CorporationManagerNhc-Op LpManagerCouret, RaulManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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