Parsons House Re Austin, LLC
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 39 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a long-term 'age in place' solution, as they excel at managing changing medical needs and medication regimens. However, while the caregiving staff is highly praised, you should verify the responsiveness of the administrative office and perform your own due diligence regarding the safety protocols mentioned in recent negative feedback.
Google Reviews
Google Reviews
39 reviews on Google“Parsons House is highly regarded by families for its compassionate, low-turnover caregiving staff and its ability to allow residents to age in place as needs change. While the facility is praised for its warm, family-like atmosphere and effective medication management, some reviewers have noted issues with the responsiveness of the business/administrative office and a single extremely serious allegation of physical abuse.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- Ability to age in place as health needs evolve
- Strong community and family-oriented atmosphere
- Effective medication management and clinical oversight
Concerns
- Administrative/Business office responsiveness (mentioned by 2 reviewers)
- Allegations of physical/verbal abuse
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
The owner provides highly personalized, warm, and empathetic responses to positive reviews, often addressing specific family members or staff mentioned. For negative reviews, the owner uses a formal, defensive tone to cite official investigations and refute allegations.
Questions for Your Tour
- 1We love how much the management engages with families online; how does that same level of communication translate to day-to-day updates for us regarding our loved one?
- 2Since we are looking for a long-term solution, how does the care plan evolve here to ensure they can continue to age in place as their health needs change?
- 3What specific protocols are in place for clinical oversight and medication management to ensure everything is handled accurately?
- 4How do you handle medical emergencies or urgent clinical needs during the overnight hours?
- 5We are looking for a warm environment; what kind of daily social activities or community events help foster that family-oriented atmosphere you are known for?
- 6If we ever have questions regarding billing or administrative paperwork, what is the best way to reach the business office to ensure a quick response?
Personalized based on this facility's data
Key Review Excerpts
“The attentive staff effectively managed his complex medicinal regimen, attended to numerous health issues, regularly tidied his living space and bathroom, and fed him well.”
“The current ED (Cameron) is even known to play pool with residents and is easy to work with. The business director Karina was welcoming, organized and helpful when we needed to discuss a question.”
“The ability to age in place as my mother's needs change is a big plus. Parson's has a great staff! Engaged with with residents and families.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Parsons House R.E Austin, LLC had a recent inspection in March 2022 with no new violations reported. Previous inspections in October 2019 identified issues regarding fire safety systems, building compliance, and sanitation protocols, all of which were marked as corrected.
Mar 1, 2022RoutineCleanReport
No deficiencies found during this inspection.
Oct 2, 2019Routine
Life Safety Code (4 violations)
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to avoid cross-contamination between clean and soiled utensils and/or linens in the kitchen and/or laundry.
The facility failed to provide adequate janitor closets.
Ownership & Operations
Who Operates This Facility
Parsons House Re Austin, LLC
for profit
PARSONS GROUP, LLC
KELLIE PEREZ
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit parsonshouseaustin.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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