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Nursing HomeMedicaid

Nc State Veterans Home - Salisbury

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

1601 Brenner Ave., Building #10, Salisbury, NC 2814599 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 45 Google reviews

5
4
3
2
1

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What this means for your family

This facility is highly recommended for its genuine respect for veterans and proactive communication with families. While the care is consistently praised, families should be prepared for the initial transition period, as some reviewers noted that the intake process can be complex.

Google Reviews

Google Reviews

45 reviews on Google
The NC State Veterans Home in Salisbury is highly regarded by families for its compassionate, attentive staff who treat veterans with significant respect and honor. Reviewers frequently highlight the facility's cleanliness and the proactive communication from administration regarding medical updates and changes in care. While the vast majority of feedback is overwhelmingly positive, families should be aware that transitions into care can be complex, and occasional administrative hurdles regarding admissions or bed holds may occur.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0Activities9.0Meds9.0MemoryN/AComms10.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Proactive and transparent communication with families
  • Strong focus on honoring and respecting veterans

Concerns

  • Initial admission or transition challenges (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(3)'22(3)'24(11)'26(4)

Distribution · 50 analyzed

5
37
4
5
3
3
2
2
1
3

How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the facility's strong focus on honoring our veterans, what specific daily activities or programs are in place to foster a sense of community and camaraderie among the residents?
  • 2I noticed the facility has a 5-star staffing rating; how does this high level of staffing translate into the personalized, day-to-day care my family member will receive?
  • 3Transitions into a new living environment can be a big adjustment; what is your process for supporting new residents and their families during those first few weeks to ensure a smooth move-in?
  • 4With the recent health inspection results in mind, what specific steps is the leadership team currently taking to improve clinical outcomes and address those identified areas of concern?
  • 5I appreciate that the facility is proactive in communicating with families; how do you typically keep us updated on changes in health status or facility-wide policy updates?
  • 6Since this is a specialized home for veterans, how do you coordinate with the VA or external medical providers to ensure seamless emergency care and ongoing health management?

Personalized based on this facility's data


Key Review Excerpts

From our first interaction with NC State Veterans Home in Salisbury, we were extremely pleased. From the smiling faces that always greet us at reception, to the nurses, CNAs, and all the staff, we always feel seen, heard, and our needs addressed.

Long-term resident's family · 2024★★★★★

The staff quickly understood his unique needs and built trust thru acts of kindness and compassion. He has been there now for over a year. I have the utmost confidence in those who care for him.

Long-term resident's family · 2024★★★★★

The NC State Veterans Home - Salisbury and PruittHealth have a program called Restorative Dining. This program bridges a gap for residents who need help but are no longer eligible for physical therapy.

Family member · 2025★★★★★
Source: 45 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.24hrs
OK
Registered nurses for medical care
Total Nursing
5.49hrs
OK
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
19%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NC
5.4%
Rowan
8.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.3%
Better than Avg
Here
15.3%
US
19.4%
NC
21.0%
Rowan
25.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility86.5%
Worse than Avg
Here
86.5%
US
95.5%
NC
94.1%
Rowan
94.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.7%
Mixed vs Avgs
Here
22.7%
US
15.3%
NC
20.2%
Rowan
24.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.1%
Mixed vs Avgs
Here
20.1%
US
19.5%
NC
21.5%
Rowan
26.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.4%
Better than Avg
Here
9.4%
US
15.4%
NC
14.1%
Rowan
11.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.1%
Worse than Avg
Here
64.1%
US
81.8%
NC
80.1%
Rowan
82.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility74.3%
Worse than Avg
Here
74.3%
US
79.7%
NC
78.1%
Rowan
74.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NC
1.5%
Rowan
2.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Well above state avg (5.6)
1 complaint-triggered
$19,145 in fines

This facility shows a concerning pattern with 21 deficiencies across 4 surveys, including one complaint-triggered issue about accident prevention that families reported. The most recent survey in December 2025 identified 10 deficiencies spanning infection control, resident rights, medication management, and care planning. While all issues have correction dates, recurring problems with daily care assistance and electrical systems across multiple surveys suggest ongoing operational challenges that warrant careful consideration during your visit.

Dec 12, 2025Routine
11
0880Immediate jeopardy · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0575Minimal · WidespreadCorrected

Resident Rights Deficiencies

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

0847Minimal · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

Dec 12, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 8, 2024Routine
4
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Feb 23, 2023Routine
3
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0913Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure operating rooms are properly protected and written records are maintained and available for inspection.

Oct 7, 2021Routine
2
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Federal Penalties

Fine

Dec 12, 2025

$12,444

Ownership & Operations

Who Operates This Facility

Owner / Operator

Nc State Veterans Home - Salisbury

Organization Type

government

Ownership & Management

Owners

Nc Dept of Military and Veterans Affairs Nc Division of Veter Affairs

Owner · Organization

100%

Key personnel

Stephens, NicoleW-2 Managing EmployeeWestbrook, TerryW-2 Managing EmployeeWestbrook, TerryOfficer / DirectorNc Dept of Military and Veterans Affairs Nc Division of Veter AffairsManager
Source: Medicare provider data

Contact

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References & Resources

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