Nc State Veterans Home - Salisbury
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 45 Google reviews
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What this means for your family
This facility is highly recommended for its genuine respect for veterans and proactive communication with families. While the care is consistently praised, families should be prepared for the initial transition period, as some reviewers noted that the intake process can be complex.
Google Reviews
Google Reviews
45 reviews on Google“The NC State Veterans Home in Salisbury is highly regarded by families for its compassionate, attentive staff who treat veterans with significant respect and honor. Reviewers frequently highlight the facility's cleanliness and the proactive communication from administration regarding medical updates and changes in care. While the vast majority of feedback is overwhelmingly positive, families should be aware that transitions into care can be complex, and occasional administrative hurdles regarding admissions or bed holds may occur.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Proactive and transparent communication with families
- Strong focus on honoring and respecting veterans
Concerns
- Initial admission or transition challenges (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's strong focus on honoring our veterans, what specific daily activities or programs are in place to foster a sense of community and camaraderie among the residents?
- 2I noticed the facility has a 5-star staffing rating; how does this high level of staffing translate into the personalized, day-to-day care my family member will receive?
- 3Transitions into a new living environment can be a big adjustment; what is your process for supporting new residents and their families during those first few weeks to ensure a smooth move-in?
- 4With the recent health inspection results in mind, what specific steps is the leadership team currently taking to improve clinical outcomes and address those identified areas of concern?
- 5I appreciate that the facility is proactive in communicating with families; how do you typically keep us updated on changes in health status or facility-wide policy updates?
- 6Since this is a specialized home for veterans, how do you coordinate with the VA or external medical providers to ensure seamless emergency care and ongoing health management?
Personalized based on this facility's data
Key Review Excerpts
“From our first interaction with NC State Veterans Home in Salisbury, we were extremely pleased. From the smiling faces that always greet us at reception, to the nurses, CNAs, and all the staff, we always feel seen, heard, and our needs addressed.”
“The staff quickly understood his unique needs and built trust thru acts of kindness and compassion. He has been there now for over a year. I have the utmost confidence in those who care for him.”
“The NC State Veterans Home - Salisbury and PruittHealth have a program called Restorative Dining. This program bridges a gap for residents who need help but are no longer eligible for physical therapy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 21 deficiencies across 4 surveys, including one complaint-triggered issue about accident prevention that families reported. The most recent survey in December 2025 identified 10 deficiencies spanning infection control, resident rights, medication management, and care planning. While all issues have correction dates, recurring problems with daily care assistance and electrical systems across multiple surveys suggest ongoing operational challenges that warrant careful consideration during your visit.
Dec 12, 2025Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Dec 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 8, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Feb 23, 2023Routine3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure operating rooms are properly protected and written records are maintained and available for inspection.
Oct 7, 2021Routine2
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Dec 12, 2025
$12,444
Ownership & Operations
Who Operates This Facility
Nc State Veterans Home - Salisbury
government
Ownership & Management
Owners
Nc Dept of Military and Veterans Affairs Nc Division of Veter Affairs
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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