Salisbury Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 53 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 4.0)
- High staff turnover (59%)
- High RN turnover (58%)
Bottom 25% in NC · Below recommended RN staffing · Worst in SIMCHA HYMAN & NAFTALI ZANZIPER chain · $53,664 in fines
What this means for your family
While the facility's rehabilitation therapy is frequently praised, the recurring reports of neglect and hygiene issues are deeply concerning. If you choose this facility, maintain a very high level of daily involvement, visit at irregular hours, and ensure you have a clear plan for monitoring your loved one's medication and personal belongings.
Google Reviews
Google Reviews
53 reviews on Google“Salisbury Rehabilitation and Nursing Center faces significant, long-standing criticism regarding resident neglect, hygiene, and the loss of personal property. While some recent reviewers report improvements in cleanliness and staff communication, others continue to describe a facility plagued by understaffing, poor response times, and a lack of professional care. Families considering this facility should be aware of the stark contrast between positive experiences in rehab therapy and recurring reports of substandard basic care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some staff members described as caring and professional
- Recent reports of improved facility cleanliness
Concerns
- Neglect and slow response to call lights (mentioned by 7 reviewers)
- Theft or loss of personal belongings (mentioned by 4 reviewers)
- Unsanitary conditions and strong odors (mentioned by 6 reviewers)
- Medication management errors (mentioned by 3 reviewers)
- High staff turnover and unprofessional behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility cleanliness, what specific protocols have been implemented to ensure a consistently sanitary environment for residents?
- 2How does your team manage medication administration to ensure accuracy and prevent the errors that have been a concern for families in the past?
- 3With the high staff turnover mentioned by some, what measures are you taking to ensure that residents receive consistent, reliable care from familiar faces?
- 4What is your facility's current policy and tracking system for safeguarding residents' personal belongings to prevent loss or theft?
- 5How do you monitor and prioritize response times for call lights to ensure that residents receive timely assistance when they need it most?
- 6Can you walk me through the daily activity schedule and explain how you encourage resident participation to keep them engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“My father (88) was admitted for PT/OT after a lengthy hospital stay. Released in better shape than before his surgery. Staff is skilled, caring and engaged with the residents.”
“It's very hard to make the decision to place your loved one in a skilled care facility. A lot of what you fear came true at this facility. Stolen/lost/broken personal items, broke emergency call buttons, huge turnover with staff, lost payments, no follow up and general bad care.”
“The building has always been clean and has never smelled bad since my mom has been admitted here for a month. The doctor and nurses keeps me well informed about moms condition and any changes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with 17 of 64 deficiencies triggered by reports from concerned families. The facility shows recurring problems with resident protection from abuse and neglect, food safety and nutrition services, and care planning that persist across recent surveys from 2023 through 2026, suggesting ongoing systemic issues that haven't been fully resolved despite correction plans.
Jan 2, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Jan 2, 2026Routine14
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 12, 2025Complaint3
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 27, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 19, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 18, 2023Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Federal Penalties
Fine
Jan 2, 2026
$13,250
Fine
Dec 18, 2023
$33,279
Ownership & Operations
Who Operates This Facility
Salisbury Rehabilitation and Nursing Center
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
90 facilities nationwide
Chain avg rating: 2.3/5 · Rank 78 of 94 (Worst)
Ownership & Management
Owners
Accordius Snf Holdco LLC
Owner · Organization
Shnz Operations LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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