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Assisted Living

Terrabella Salisbury

Families consistently rate this highly — reviewers highlight compassionate and attentive care team. Schedule a visit to confirm the fit.

1915 Mooresville Road, Salisbury, NC 28147128 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.4/5

based on 34 Google reviews

5
4
3
2
1

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What this means for your family

This facility is currently in a period of significant upward momentum, with recent families reporting a major turnaround in care quality due to new leadership. While you should verify that the improvements in medication timing and safety are being maintained, the current trend suggests a much more reliable and compassionate environment than in previous years.

Google Reviews

Google Reviews

34 reviews on Google
Families will find that recent leadership changes have significantly improved the quality of care, with many reviewers praising a new era of attentive and compassionate staff. While historical reviews noted serious concerns regarding medication timing and resident safety, the most recent feedback highlights a much more stable and professional environment.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean5.0Activities5.0Meds2.0Memory9.0Comms8.0ValueN/A

Strengths

  • Compassionate and attentive care team
  • Improved communication from management
  • Well-maintained and beautiful facility
  • High-quality memory care services

Concerns

  • Delays in medication administration and response times
  • Resident safety and fall prevention

Rating Trends

Tap a year to see what changed

2344.42020(7)5.02021(1)3.82022(4)3.02023(4)4.82024(5)4.92025(7)5.02026(2)

Distribution · 30 analyzed

5
23
4
3
3
0
2
0
1
4

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how beautiful and well-maintained the facility is; what kind of daily activities or social outings do you have planned for residents this month?
  • 2I noticed management has been working hard on improving communication with families; what is the best way for us to stay updated on our loved one's well-being?
  • 3Could you walk us through your specific protocols for medication administration to ensure everything is delivered accurately and on schedule?
  • 4What specific steps does your team take regarding fall prevention and resident safety, especially during the night?
  • 5How does the care team handle medical emergencies or urgent needs after hours if a nurse isn't immediately available?
  • 6We've heard great things about the compassion of your care team; how do you ensure that level of attentive care remains consistent for every resident?

Personalized based on this facility's data


Key Review Excerpts

When my sister and I first brought my mom to Terra Bella a year ago to the memory care unit, we gradually began to have several concerns. But under new management, issues have been addressed, new staff are in place, more education is being provided and everything has improved greatly.

Memory care family member · 2026★★★★★

My wife has been in memory care at TerraBella since September of 2022. I have always felt the care was compassionate and competent; however, under the new leadership of Nadia it has reached a whole new level.

Long-term resident's family · 2024★★★★★

The leadership team, care team, and environmental services are doing a wonderful job at this facility. I also wanted to give a shout out to Dani, Memory Care Director, for the care and attention she and her staff give to the residents.

Family member · 2025★★★★★
Source: 34 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

10total
10deficiencies
Jun 19, 2025Follow-up
Medication AdministrationD 358

The facility failed to administer medications as ordered for one resident who had orders for levothyroxine sodium and a cholesterol-lowering medication. Specifically, there was no entry or documentation in the electronic medication administration record (eMAR) for the levothyroxine, and the medication was not available on hand for administration.

Jun 19, 2025Follow-up
Medication AdministrationD 358

The facility failed to administer medications as ordered for one resident. Specifically, a new order for levothyroxine sodium dated 06/12/25 was not documented in the electronic medication record, and the medication was not available for administration during observation.

Feb 13, 2025Follow-up
CleanReport

No deficiencies found during this inspection.

Feb 13, 2025Follow-up
Housekeeping And FurnishingsD 074

The facility failed to maintain a resident room and bathroom on the D Hall in a clean condition. Multiple observations over three consecutive days revealed paper debris, floor stains, crumbs, and unclean shower and toilet surfaces. Resident interviews confirmed that the room had not been cleaned for several days following the departure of the housekeeper.

Sep 21, 2023Follow-up
Tuberculosis Test, Medical Exam & ImmunizationsD 234

The facility failed to ensure that one sampled resident was tested for tuberculosis disease upon admission. A review of the resident's record showed no documentation of a TB skin test at admission or a second skin test.

Sep 21, 2023Follow-up
Tuberculosis Test, Medical Exam & ImmunizationsD234

The facility failed to ensure that one of five sampled residents was tested for tuberculosis disease upon admission. Specifically, there was no documentation of a TB skin test or a second step for Resident #3, despite the resident having been admitted in November 2020.

Health CareD234

The facility failed to assure necessary follow-up to meet the routine and acute health care needs of residents. (Note: While the regulation is cited, the provided text truncates before the specific finding for this tag is detailed).

Jan 27, 2022Other
Health CareD 273

The facility failed to ensure follow-up with health care providers for a resident regarding anti-coagulant medication and scheduled INR lab work. Specifically, the facility did not properly implement a physician's order to increase warfarin dosage following an abnormal lab result, leading to a medication deficit. This failure resulted in the resident's INR levels remaining outside the target therapeutic range.

Jan 27, 2022Other
Health CareN/A

The facility failed to ensure follow-up with health care providers for a resident regarding anti-coagulant medication and scheduled INR lab work. Specifically, the facility did not notify the physician of a missed lab collection and failed to report a medication refusal that resulted in a deviation from the prescribed warfarin dosage.

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References & Resources

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