Brookdale Salisbury
Families consistently rate this highly — reviewers highlight attentive and compassionate nursing staff. Schedule a visit to confirm the fit.
based on 23 Google reviews
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What this means for your family
This facility has a long history of excellent care and a very welcoming atmosphere for new residents. However, because recent reviews suggest a decline in standards following management changes, you should specifically verify their current staffing levels and their ability to manage specific memory care needs.
Google Reviews
Google Reviews
23 reviews on Google“Families may find a high level of care and a welcoming environment, with many long-term reviews praising the attentive staff and clean facilities. However, recent reviews suggest a potential decline in quality following management changes, specifically regarding the adequacy of memory care services.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Clean and well-maintained facility
- Engaging resident activities and events
- Welcoming and professional sales/onboarding process
Concerns
- Inadequate memory care capabilities for moderate-level patients
- Decline in quality following management changes
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is so wonderful to see how clean and well-maintained the facility looks; what are your current protocols for daily housekeeping and facility upkeep?
- 2We noticed how professional and welcoming the onboarding process was; how do you help new residents transition into the community during their first few weeks?
- 3What specific types of engaging activities or social events are planned for the residents this month?
- 4For residents who may need a bit more specialized support as their needs change, what specific capabilities or resources are available for memory care?
- 5With the nursing staff being so highly regarded, how is the medical care and monitoring handled during the overnight hours or in the event of an emergency?
- 6How does the management team ensure that the high standard of care and resident engagement remains consistent across all shifts?
Personalized based on this facility's data
Key Review Excerpts
“The staff are so amazing with all the residents and their families. I feel good knowing that Daddy is in a good, healthy environment. I know he is getting all of his medications on time, every day.”
“The workers treat Mom like family and she has had great care. They have been very careful throughout the pandemic. Brookdale Salisbury has been an answer to prayer and a blessing for my family.”
“Please, if your loved one has dementia, keep them from this place! Our mother (last year) had to stop living independently. Everyone was so very nice and interested during the “courting” process. They assured us that we were well staffed and equipped to handle “moderate level” memory care patients.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Aug 6, 2025Follow-up
The facility failed to ensure that 2 of 3 sampled medication aides had completed the required 5-hour, 10-hour, or 15-hour training course prior to administering medications. Specifically, one staff member had started an online course but had not completed it, and the facility lacked documentation to verify training from previous employers.
Aug 6, 2025Follow-up
The facility failed to ensure that 2 out of 3 sampled medication aides had completed the required 5-hour, 10-hour, or 15-hour training course prior to administering medications. Personnel records for Staff A and Staff B lacked documentation of the required training completion, and staff members were found to be administering medications without verified certificates.
Apr 23, 2025Follow-up
The facility failed to ensure water was served to each resident at each meal in addition to other beverages. Observations and interviews revealed that for 33 of 52 assisted living residents, water was not provided during lunch on 04/22/25, and for 18 residents, water was not provided during breakfast on 04/23/25.
Apr 23, 2025Follow-up
The facility failed to ensure water was served to each resident at each meal in addition to other beverages. Observations and interviews revealed that for many residents, water was only provided if specifically requested, rather than being served routinely as required by the daily menu.
Feb 1, 2024Follow-up
The facility failed to ensure a Licensed Health Professional (LHP) performed required evaluations for Resident #2. Specifically, there was no LHP evaluation completed for the resident between February 7, 2023, and January 4, 2024, despite the resident requiring tasks such as insulin administration and fingerstick blood sample testing.
Feb 1, 2024Follow-up
The facility failed to ensure that a Licensed Health Professional Support (LHPS) evaluation was completed at least quarterly for a resident requiring medication administration through injections and assistance with assistive devices. Specifically, for Resident #2, no LHPS evaluation was performed between February 7, 2023, and January 4, 2024.
Apr 22, 2022Follow-up
The facility failed to ensure that 4 of 5 sampled residents had completed required tuberculosis (TB) testing in compliance with established control measures. Specifically, one resident had no documentation of a TB skin test despite having a chest X-ray to rule out active disease.
The facility failed to ensure timely follow-up for physician referrals to meet the health care needs of residents. For one resident, there was no documentation of a psychiatrist visit or a home health nurse consult despite physician orders being placed in February and March 2022.
Apr 22, 2022Follow-up
The facility failed to ensure that one of five sampled residents had completed required tuberculosis testing in compliance with established control measures. Specifically, there was no documentation of a TB skin test for Resident #3, and the administrator noted that the required two-step testing process was not completed following a previous serum shortage.
The facility failed to assure the necessary referral and follow-up services required to meet the routine and acute health care needs of residents.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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