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Nursing HomeMedicaid

The Laurels of Salisbury

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

215 Lash Drive, Salisbury, NC 2814780 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 114 Google reviews

5
4
3
2
1

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What this means for your family

The Laurels of Salisbury is highly regarded for its physical therapy program, which has helped many patients recover successfully. However, families must be vigilant; multiple reviewers have raised serious concerns about nursing responsiveness and hygiene. We strongly recommend that you visit frequently and maintain direct, documented communication with the nursing director to ensure your loved one's needs are consistently met.

Google Reviews

Google Reviews

114 reviews on Google
The Laurels of Salisbury receives polarized feedback, with many reviewers praising the physical therapy department for its effectiveness in recovery and the staff for being friendly and attentive. However, several families have reported critical failures in basic care, including hygiene neglect, communication breakdowns, and significant delays in responding to patient needs. Prospective families should weigh the strong rehabilitation outcomes against the serious concerns regarding consistent nursing oversight and responsiveness.

Quality Themes

Tap a score for details
Food6.0Staff6.0Clean7.0Activities7.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Friendly and compassionate nursing staff
  • Clean and well-maintained facility
  • Helpful admissions and administrative support

Concerns

  • Slow response times to call lights and basic patient needs (mentioned by 4 reviewers)
  • Poor hygiene and lack of assistance with bathing/toileting (mentioned by 4 reviewers)
  • Inadequate communication with family regarding medical status (mentioned by 3 reviewers)
  • Medication management errors or delays (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2342.0'18(4)4.75.0'21(6)3.73.6'23(14)4.74.7'25(15)4.6'26(8)

Distribution · 93 analyzed

5
74
4
3
3
2
2
4
1
10

How They Respond to Reviews

98%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication regarding a resident's medical status?
  • 2Given that physical and occupational therapy are noted as strengths here, how do you ensure that progress in therapy is effectively coordinated with the nursing staff's daily care routines?
  • 3Could you walk me through your current process for ensuring timely assistance with personal hygiene and toileting needs throughout the day and night?
  • 4With your current staffing levels, what is the protocol for ensuring call lights are answered promptly, especially during shift changes or peak hours?
  • 5What specific safeguards and double-check systems do you have in place to ensure accuracy and timeliness in medication management?
  • 6Since the facility is well-maintained, what kind of social activities or engagement opportunities are available to keep residents active and connected with the community?

Personalized based on this facility's data


Key Review Excerpts

The therapy team helped me strengthen and learn how to prepare for my prosthetic leg. The staff helped me make new friends and were very helpful with getting me back to normal life and returning to work.

Rehab patient · 2020★★☆☆☆

My mother went there for physical therapy rehab for about 2 weeks. I picked her up and she was worse off than she was when she got there. She had a right wrist fracture that they did not even know about until my mother told them it was bothering her.

Long-term resident's family · 2024★★☆☆☆

The staff are very friendly and helpful. They go out of their way to make one feel at home rather that a facility.

Family member · 2024★★★★★
Source: 114 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.77hrs
OK
Registered nurses for medical care
Total Nursing
3.36hrs
82%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
54%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility34.0%
Worse than Avg
Here
34.0%
US
15.3%
NC
20.2%
Rowan
23.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.7%
Worse than Avg
Here
31.7%
US
19.4%
NC
21.0%
Rowan
23.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
15.4%
NC
14.1%
Rowan
12.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
NC
5.4%
Rowan
7.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
14.4%
NC
16.4%
Rowan
19.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility87.4%
Worse than Avg
Here
87.4%
US
93.4%
NC
91.7%
Rowan
95.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility65.0%
Worse than Avg
Here
65.0%
US
79.7%
NC
78.1%
Rowan
76.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.4%
Worse than Avg
Here
70.4%
US
81.8%
NC
80.1%
Rowan
81.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Mixed vs Avgs
Here
1.8%
US
1.6%
NC
1.5%
Rowan
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
3penalties
Well below state avg (5.6)
7 complaint-triggered
$45,756 in fines

Multiple families have filed complaints triggering investigations, revealing concerning issues with abuse protection, medication management, and care planning that persist across recent surveys. The facility has faced deficiencies in preventing abuse and neglect, proper medication labeling, resident assessments, and food safety, with some problems recurring from 2022 through 2025, though most violations show correction dates from the provider.

Feb 13, 2026Routine
1
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Jan 24, 2025Routine
7
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jan 24, 2025Complaint
1
0658Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Feb 8, 2024Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Aug 21, 2023Complaint
4
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0761Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Aug 21, 2023Routine
9
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Federal Penalties

Fine

Feb 8, 2024

$7,650

Fine

Feb 8, 2024

$9,525

Fine

Aug 21, 2023

$28,581

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Laurels of Salisbury

Organization Type

for profit

Chain Affiliation

Chain Name

Ciena Healthcare/laurel Health Care

Chain Size

83 facilities nationwide

Chain avg rating: 2.9/5 · Rank 69 of 84

Ownership & Management

Key personnel

Qazi, MohammadOfficer / DirectorKhan, AnisOfficer / DirectorQazi, MohammadOfficer / DirectorStobb, DavidOfficer / DirectorLaurel Health Care CompanyManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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