The Laurels of Salisbury
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 114 Google reviews
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What this means for your family
The Laurels of Salisbury is highly regarded for its physical therapy program, which has helped many patients recover successfully. However, families must be vigilant; multiple reviewers have raised serious concerns about nursing responsiveness and hygiene. We strongly recommend that you visit frequently and maintain direct, documented communication with the nursing director to ensure your loved one's needs are consistently met.
Google Reviews
Google Reviews
114 reviews on Google“The Laurels of Salisbury receives polarized feedback, with many reviewers praising the physical therapy department for its effectiveness in recovery and the staff for being friendly and attentive. However, several families have reported critical failures in basic care, including hygiene neglect, communication breakdowns, and significant delays in responding to patient needs. Prospective families should weigh the strong rehabilitation outcomes against the serious concerns regarding consistent nursing oversight and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Friendly and compassionate nursing staff
- Clean and well-maintained facility
- Helpful admissions and administrative support
Concerns
- Slow response times to call lights and basic patient needs (mentioned by 4 reviewers)
- Poor hygiene and lack of assistance with bathing/toileting (mentioned by 4 reviewers)
- Inadequate communication with family regarding medical status (mentioned by 3 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 93 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication regarding a resident's medical status?
- 2Given that physical and occupational therapy are noted as strengths here, how do you ensure that progress in therapy is effectively coordinated with the nursing staff's daily care routines?
- 3Could you walk me through your current process for ensuring timely assistance with personal hygiene and toileting needs throughout the day and night?
- 4With your current staffing levels, what is the protocol for ensuring call lights are answered promptly, especially during shift changes or peak hours?
- 5What specific safeguards and double-check systems do you have in place to ensure accuracy and timeliness in medication management?
- 6Since the facility is well-maintained, what kind of social activities or engagement opportunities are available to keep residents active and connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team helped me strengthen and learn how to prepare for my prosthetic leg. The staff helped me make new friends and were very helpful with getting me back to normal life and returning to work.”
“My mother went there for physical therapy rehab for about 2 weeks. I picked her up and she was worse off than she was when she got there. She had a right wrist fracture that they did not even know about until my mother told them it was bothering her.”
“The staff are very friendly and helpful. They go out of their way to make one feel at home rather that a facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints triggering investigations, revealing concerning issues with abuse protection, medication management, and care planning that persist across recent surveys. The facility has faced deficiencies in preventing abuse and neglect, proper medication labeling, resident assessments, and food safety, with some problems recurring from 2022 through 2025, though most violations show correction dates from the provider.
Feb 13, 2026Routine1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 24, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 24, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 8, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 21, 2023Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 21, 2023Routine9
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Feb 8, 2024
$7,650
Fine
Feb 8, 2024
$9,525
Fine
Aug 21, 2023
$28,581
Ownership & Operations
Who Operates This Facility
The Laurels of Salisbury
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 69 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
114 reviews from families & visitors
Official Website
Visit laurelsofsalisbury.com
Medicare data downloads
Original nursing home datasets
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