Nathaniel Witherell, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 46 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (22 vs median 12)
Below average in CT · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $4,516 in fines
What this means for your family
Nathaniel Witherell is highly regarded for its physical therapy and long-term memory care, but families should be aware of significant communication gaps during critical moments. We recommend that you verify current pest control measures and establish a clear, direct line of communication with the nursing supervisor upon admission to ensure you are notified promptly of any changes in your loved one's health.
Google Reviews
Google Reviews
46 reviews on Google“Nathaniel Witherell receives highly polarized feedback, with many families praising the dedicated long-term care and physical therapy teams, while others report significant concerns regarding communication, cleanliness, and staffing responsiveness. While some long-term residents and their families describe the facility as a community treasure, recent negative reviews highlight issues with pest control, poor administrative follow-through during end-of-life care, and difficulty reaching staff by phone.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Dedicated and compassionate long-term nursing staff
- Active volunteer program and resident/family councils
- Clean and comfortable facility environment
Concerns
- Pest issues (mice/rats) (mentioned by 2 reviewers)
- Poor communication and lack of responsiveness to family inquiries (mentioned by 3 reviewers)
- Understaffing and slow response to call bells (mentioned by 3 reviewers)
- Inadequate parking availability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding communication, what is your standard process for keeping families updated on their loved one's daily status and care plan changes?
- 2I noticed the facility has a 5-star staffing rating, but some families have mentioned delays in call bell response times; how do you manage staff coverage to ensure residents are attended to promptly?
- 3Could you walk me through your current pest control protocols and how you ensure the facility maintains a clean and sanitary environment for the residents?
- 4What steps are being taken to improve the dining experience and meal quality, as we understand that is an area you are currently working to enhance?
- 5With the active volunteer program and resident councils in place, what are some of the most popular daily activities or social events that residents look forward to participating in?
- 6How does your nursing team handle medical emergencies, and what is your protocol for coordinating with local hospitals if a resident requires a higher level of care?
Personalized based on this facility's data
Key Review Excerpts
“My Mom lived here for 5 years (in dementia care) and was well cared for by patient staff, even though she could be quite difficult, at times. She was as happy there as she could have been.”
“The physical/occupational therapy seem to be very good here. They really push you, which is what some people need to get motivated. The physical therapists are very nice and knowledgeable, especially Sarah!”
“My Dad was at this well maintained and clean facility. During his stay we had ups and down... when my Dad in his last hours who was unresponsive and on oxygen no one called to notify me at the facility. My choice of being there earlier was taken away of being with my Dad during his final hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Nathaniel Witherell shows a concerning pattern with 23 complaint-triggered deficiencies across 12 surveys, indicating families have repeatedly reported serious issues. The facility has recurring problems with protection from abuse and neglect, care planning and assessments, and accident prevention that persist across multiple years. While the facility corrects violations when cited, the repeated nature of these deficiencies—particularly around resident safety and quality of care—suggests ongoing systemic challenges that families should carefully consider.
Mar 2, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 15, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 28, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 20, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Oct 2, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 6, 2024Routine23
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Federal Penalties
Fine
Jan 30, 2024
$4,516
Ownership & Operations
Who Operates This Facility
Nathaniel Witherell, the
government
Ownership & Management
Owners
Town of Greenwich
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit thenathanielwitherell.org
Medicare data downloads
Original nursing home datasets
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