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Nursing HomeMedicaid Investigative

Nathaniel Witherell, the

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

70 Parsonage Rd, Greenwich, CT 06830202 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 46 Google reviews

5
4
3
2
1
Nathaniel Witherell, the Nursing Home in Greenwich, CT — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (22 vs median 12)

Below average in CT · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $4,516 in fines

Source: Medicare data

What this means for your family

Nathaniel Witherell is highly regarded for its physical therapy and long-term memory care, but families should be aware of significant communication gaps during critical moments. We recommend that you verify current pest control measures and establish a clear, direct line of communication with the nursing supervisor upon admission to ensure you are notified promptly of any changes in your loved one's health.

Google Reviews

Google Reviews

46 reviews on Google
Nathaniel Witherell receives highly polarized feedback, with many families praising the dedicated long-term care and physical therapy teams, while others report significant concerns regarding communication, cleanliness, and staffing responsiveness. While some long-term residents and their families describe the facility as a community treasure, recent negative reviews highlight issues with pest control, poor administrative follow-through during end-of-life care, and difficulty reaching staff by phone.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean5.0Activities9.0MedsN/AMemory8.0Comms3.0Value4.0

Strengths

  • Highly effective physical and occupational therapy
  • Dedicated and compassionate long-term nursing staff
  • Active volunteer program and resident/family councils
  • Clean and comfortable facility environment

Concerns

  • Pest issues (mice/rats) (mentioned by 2 reviewers)
  • Poor communication and lack of responsiveness to family inquiries (mentioned by 3 reviewers)
  • Understaffing and slow response to call bells (mentioned by 3 reviewers)
  • Inadequate parking availability (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(2)'21(2)'23(6)'25(15)'26(4)

Distribution · 49 analyzed

5
25
4
5
3
2
2
1
1
16

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding communication, what is your standard process for keeping families updated on their loved one's daily status and care plan changes?
  • 2I noticed the facility has a 5-star staffing rating, but some families have mentioned delays in call bell response times; how do you manage staff coverage to ensure residents are attended to promptly?
  • 3Could you walk me through your current pest control protocols and how you ensure the facility maintains a clean and sanitary environment for the residents?
  • 4What steps are being taken to improve the dining experience and meal quality, as we understand that is an area you are currently working to enhance?
  • 5With the active volunteer program and resident councils in place, what are some of the most popular daily activities or social events that residents look forward to participating in?
  • 6How does your nursing team handle medical emergencies, and what is your protocol for coordinating with local hospitals if a resident requires a higher level of care?

Personalized based on this facility's data


Key Review Excerpts

My Mom lived here for 5 years (in dementia care) and was well cared for by patient staff, even though she could be quite difficult, at times. She was as happy there as she could have been.

Memory care family member · 2024★★★★★

The physical/occupational therapy seem to be very good here. They really push you, which is what some people need to get motivated. The physical therapists are very nice and knowledgeable, especially Sarah!

Rehab patient family member · 2026★★★★

My Dad was at this well maintained and clean facility. During his stay we had ups and down... when my Dad in his last hours who was unresponsive and on oxygen no one called to notify me at the facility. My choice of being there earlier was taken away of being with my Dad during his final hours.

Long-term resident's family · 2024☆☆☆☆
Source: 46 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.89hrs
OK
Registered nurses for medical care
Total Nursing
4.26hrs
OK
All nurses + aides combined
Staff Turnover
17%
Lower is better (< 30% = good)
RN Turnover
12%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
CT
19.7%
Western ct
29.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility69.9%
Worse than Avg
Here
69.9%
US
93.4%
CT
88.0%
Western ct
88.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.5%
Worse than Avg
Here
29.5%
US
19.4%
CT
24.9%
Western ct
25.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.2%
Worse than Avg
Here
22.2%
US
14.4%
CT
18.2%
Western ct
15.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.5%
Worse than Avg
Here
21.5%
US
15.3%
CT
17.4%
Western ct
14.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.4%
Worse than Avg
Here
19.4%
US
15.4%
CT
17.8%
Western ct
18.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.6%
Better than Avg
Here
86.6%
US
81.8%
CT
71.0%
Western ct
74.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility80.7%
Better than Avg
Here
80.7%
US
79.7%
CT
69.7%
Western ct
68.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
CT
1.5%
Western ct
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
1penalties
Well above state avg (12.8)
25 complaint-triggered
$4,516 in fines

The Nathaniel Witherell shows a concerning pattern with 23 complaint-triggered deficiencies across 12 surveys, indicating families have repeatedly reported serious issues. The facility has recurring problems with protection from abuse and neglect, care planning and assessments, and accident prevention that persist across multiple years. While the facility corrects violations when cited, the repeated nature of these deficiencies—particularly around resident safety and quality of care—suggests ongoing systemic challenges that families should carefully consider.

Mar 2, 2026Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 15, 2026Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jul 28, 2025Complaint
3
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 20, 2024Complaint
4
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0940Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

Oct 2, 2024Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 6, 2024Routine
23
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0006Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0020Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0344Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Federal Penalties

Fine

Jan 30, 2024

$4,516

Ownership & Operations

Who Operates This Facility

Owner / Operator

Nathaniel Witherell, the

Organization Type

government

Ownership & Management

Owners

Town of Greenwich

Owner · Organization

100%

Key personnel

Vasquez, SashaW-2 Managing EmployeeWilliams, GlennW-2 Managing EmployeeBrown, SuzanneOfficer / DirectorCarter, ChristopherOfficer / DirectorHogan, SuzanneOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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