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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 57 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Staff turnover reported at 7%
This facility has areas of concern that warrant careful consideration. The latest standard survey recorded 22 findings, above the CT average of 12.8. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Nathaniel Witherell receives highly polarized feedback, with many families praising the dedicated long-term care and physical therapy teams, while others report significant concerns regarding communication, cleanliness, and staffing responsiveness. While some long-term residents and their families describe the facility as a community treasure, recent negative reviews highlight issues with pest control, poor administrative follow-through during end-of-life care, and difficulty reaching staff by phone.
Quality Themes
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Concerns
Rating Trends
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Distribution · 62 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My Mom lived here for 5 years (in dementia care) and was well cared for by patient staff, even though she could be quite difficult, at times. She was as happy there as she could have been.”
“The physical/occupational therapy seem to be very good here. They really push you, which is what some people need to get motivated. The physical therapists are very nice and knowledgeable, especially Sarah!”
“My father has been in the best hands for the past three years on the Memory Care floor and the wonderful family of staff know exactly what he needs.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Nathaniel Witherell shows a concerning pattern with 23 complaint-triggered deficiencies across 12 surveys, indicating families have repeatedly reported serious issues. The facility has recurring problems with protection from abuse and neglect, care planning and assessments, and accident prevention that persist across multiple years. While the facility corrects violations when cited, the repeated nature of these deficiencies—particularly around resident safety and quality of care—suggests ongoing systemic challenges that families should carefully consider.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jan 30, 2024
$4,516
Nathaniel Witherell, the
government
Owners
Town of Greenwich
Owner · Organization
Key personnel
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Medicare Care Compare
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Google Reviews
57 reviews from families & visitors
Official Website
Visit thenathanielwitherell.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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