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Nursing HomeMedicaid Investigative

Greenwich Woods Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1165 King Street, Greenwich, CT 06831217 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 41 Google reviews

5
4
3
2
1
Greenwich Woods Rehabilitation Nursing Home in Greenwich, CT — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (19 vs median 12)

Bottom 25% in CT · Meets national RN staffing standard · Above average staffing · $130,496 in fines

Source: Medicare data

What this means for your family

While many families report excellent outcomes with the rehabilitation therapy team, the recurring reports of neglect and poor communication are critical red flags. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's care and maintain direct contact with their primary physician.

Google Reviews

Google Reviews

41 reviews on Google
Greenwich Woods Rehabilitation receives highly polarized feedback, with many families praising the facility's cleanliness, therapy department, and compassionate nursing staff. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and inadequate staffing levels, particularly during off-hours. Families considering this facility should be aware of these starkly different experiences and conduct thorough due diligence.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean9.0Activities7.0Meds3.0Memory4.0Comms3.0ValueN/A

Strengths

  • Highly skilled and motivating therapy department
  • Clean, well-maintained, and aesthetically pleasing facility
  • Compassionate and attentive nursing/aide staff
  • Effective administrative support for some families

Concerns

  • Neglect and lack of responsiveness to patient needs (mentioned by 7 reviewers)
  • Poor communication and difficulty reaching staff/administration (mentioned by 4 reviewers)
  • Understaffing, especially on weekends or evenings (mentioned by 3 reviewers)
  • Substandard food quality (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'20(1)'22(4)'24(8)'26(1)

Distribution · 44 analyzed

5
26
4
5
3
0
2
0
1
13

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about your therapy department's ability to motivate residents; how do you tailor those sessions to individual recovery goals?
  • 2Since we want to ensure consistent care, what is the protocol for communicating updates to family members, especially during the evenings or weekends?
  • 3How does the nursing team manage medication schedules to ensure everything is handled accurately and timely throughout the day?
  • 4We noticed the facility is very well-maintained and clean; what kind of daily activities or social programs are available to keep residents engaged in such a nice environment?
  • 5Could you walk us through the process for handling medical emergencies or urgent changes in a resident's condition after regular business hours?
  • 6What steps are being taken to enhance the dining experience and variety of meal options for the residents?

Personalized based on this facility's data


Key Review Excerpts

The therapists are skilled, empathetic, and of unfailing good humor. They are masters of motivation - they make you want to do the work.

Rehab patient · 2023★★★★★

My dad was a patient at this facility. We found the place to be very clean and the staff to be phenomenal. My dad has rehab and the staff is very knowledgeable.

Long-term resident's family · 2023☆☆☆☆

The absolute worst place to ever bring a loved one! They neglect their patients, my poor grandmother started to become delusional because her bladder was extended, had a bed sore, and was severely dehydrated.

Long-term resident's family · 2024☆☆☆☆
Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.69hrs
92%
Registered nurses for medical care
Total Nursing
4.04hrs
98%
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

5

measures

Worse Than Avg

11

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility62.1%
Worse than Avg
Here
62.1%
US
93.4%
CT
88.0%
Western ct
88.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CT
19.7%
Western ct
29.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility36.3%
Worse than Avg
Here
36.3%
US
15.3%
CT
17.4%
Western ct
13.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility30.2%
Worse than Avg
Here
30.2%
US
14.4%
CT
18.2%
Western ct
15.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility85.7%
Worse than Avg
Here
85.7%
US
95.5%
CT
93.5%
Western ct
92.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
15.4%
CT
17.8%
Western ct
17.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility62.5%
Worse than Avg
Here
62.5%
US
79.7%
CT
69.7%
Western ct
69.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.2%
Worse than Avg
Here
70.2%
US
81.8%
CT
71.0%
Western ct
75.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
CT
1.5%
Western ct
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
2penalties
Above state avg (12.8)
3 complaint-triggered
$130,496 in fines

Greenwich Woods Rehabilitation has a concerning pattern of repeated deficiencies across multiple care areas, with families filing complaints that triggered inspections. The facility struggles persistently with safety hazards and accident prevention, appearing in every survey period, plus recurring issues with wound care and treatment quality. Additional problems include infection control, medication management, and fire safety violations, though all deficiencies show correction dates indicating the facility addresses issues when cited.

Mar 19, 2025Routine
24
0880Immediate jeopardy · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Dec 19, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 15, 2024Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 14, 2022Routine
11
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0919Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Nov 27, 2019Routine
4
0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Federal Penalties

Fine

Mar 19, 2025

$122,478

Fine

Nov 15, 2024

$8,018

Ownership & Operations

Who Operates This Facility

Owner / Operator

Greenwich Woods Rehabilitation

Organization Type

for profit

Ownership & Management

Owners

Greenwich Woods Rehabilitation LLC

Owner · Organization

100%

Bernstein, Moshe

Owner

Blass, Mordechai

Owner

Greenwich Woods Holdings LLC

Owner (parent company) · Organization

68%

Ik Greenwich LLC

Owner (parent company) · Organization

7%

Lym Gw LLC

Owner (parent company) · Organization

9%

Sjjj LLC

Owner (parent company) · Organization

16%

Key personnel

Brown, NatalieW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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