Greenwich Woods Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (19 vs median 12)
Bottom 25% in CT · Meets national RN staffing standard · Above average staffing · $130,496 in fines
What this means for your family
While many families report excellent outcomes with the rehabilitation therapy team, the recurring reports of neglect and poor communication are critical red flags. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's care and maintain direct contact with their primary physician.
Google Reviews
Google Reviews
41 reviews on Google“Greenwich Woods Rehabilitation receives highly polarized feedback, with many families praising the facility's cleanliness, therapy department, and compassionate nursing staff. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and inadequate staffing levels, particularly during off-hours. Families considering this facility should be aware of these starkly different experiences and conduct thorough due diligence.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and motivating therapy department
- Clean, well-maintained, and aesthetically pleasing facility
- Compassionate and attentive nursing/aide staff
- Effective administrative support for some families
Concerns
- Neglect and lack of responsiveness to patient needs (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff/administration (mentioned by 4 reviewers)
- Understaffing, especially on weekends or evenings (mentioned by 3 reviewers)
- Substandard food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your therapy department's ability to motivate residents; how do you tailor those sessions to individual recovery goals?
- 2Since we want to ensure consistent care, what is the protocol for communicating updates to family members, especially during the evenings or weekends?
- 3How does the nursing team manage medication schedules to ensure everything is handled accurately and timely throughout the day?
- 4We noticed the facility is very well-maintained and clean; what kind of daily activities or social programs are available to keep residents engaged in such a nice environment?
- 5Could you walk us through the process for handling medical emergencies or urgent changes in a resident's condition after regular business hours?
- 6What steps are being taken to enhance the dining experience and variety of meal options for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The therapists are skilled, empathetic, and of unfailing good humor. They are masters of motivation - they make you want to do the work.”
“My dad was a patient at this facility. We found the place to be very clean and the staff to be phenomenal. My dad has rehab and the staff is very knowledgeable.”
“The absolute worst place to ever bring a loved one! They neglect their patients, my poor grandmother started to become delusional because her bladder was extended, had a bed sore, and was severely dehydrated.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Greenwich Woods Rehabilitation has a concerning pattern of repeated deficiencies across multiple care areas, with families filing complaints that triggered inspections. The facility struggles persistently with safety hazards and accident prevention, appearing in every survey period, plus recurring issues with wound care and treatment quality. Additional problems include infection control, medication management, and fire safety violations, though all deficiencies show correction dates indicating the facility addresses issues when cited.
Mar 19, 2025Routine24
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Dec 19, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 15, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 14, 2022Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Nov 27, 2019Routine4
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Mar 19, 2025
$122,478
Fine
Nov 15, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Greenwich Woods Rehabilitation
for profit
Ownership & Management
Owners
Greenwich Woods Rehabilitation LLC
Owner · Organization
Bernstein, Moshe
Owner
Blass, Mordechai
Owner
Greenwich Woods Holdings LLC
Owner (parent company) · Organization
Ik Greenwich LLC
Owner (parent company) · Organization
Lym Gw LLC
Owner (parent company) · Organization
Sjjj LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit greenwichwoods.com
Medicare data downloads
Original nursing home datasets
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