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Nursing HomeMedicaid Investigative

Civita Care Center at Long Ridge

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

710 Long Ridge Road, Stamford, CT 06902120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 43 Google reviews

5
4
3
2
1
Civita Care Center at Long Ridge Nursing Home in Stamford, CT — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)

Below average in CT · Below recommended RN staffing · Above average staffing · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

While the facility has a dedicated therapy team and some highly praised nursing staff, the recurring reports of fall-risk neglect and poor communication are significant red flags. We strongly advise families to observe the facility during off-hours and specifically ask for the current fall-prevention protocols and staffing ratios before admission.

Google Reviews

Google Reviews

43 reviews on Google
Civita Care Center at Long Ridge presents a polarized experience, with recent reviews highlighting both dedicated, compassionate staff and serious lapses in patient safety. While many families praise the therapy team and individual nurses for their kindness, others report critical failures including fall risks, poor hygiene, and unresponsive care. Families should be aware that the facility has undergone ownership changes, yet negative reports regarding communication and basic patient needs persist.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean5.0Activities7.0Meds6.0MemoryN/AComms3.0ValueN/A

Strengths

  • Dedicated and compassionate nursing staff
  • Effective physical and occupational therapy
  • Responsive social services team
  • Clean and well-maintained environment

Concerns

  • Inadequate supervision of high fall-risk patients (mentioned by 2 reviewers)
  • Understaffing leading to delayed response times (mentioned by 4 reviewers)
  • Rude or unprofessional communication from staff (mentioned by 5 reviewers)
  • Poor hygiene and basic care neglect (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'17(4)'19(2)'21(1)'24(14)'26(7)

Distribution · 51 analyzed

5
32
4
2
3
0
2
1
1
16

How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that your staffing rating is strong, could you explain how your team coordinates to ensure timely responses when a resident calls for assistance?
  • 2We noticed some concerns regarding fall prevention; what specific protocols and monitoring systems do you have in place to keep high-risk residents safe throughout the day?
  • 3How does your leadership team work to ensure that communication with families remains consistent and professional, especially when addressing concerns?
  • 4I see that you actively respond to feedback online; how do you use that input to improve the daily care and hygiene standards for your residents?
  • 5What does a typical daily activity schedule look like to ensure residents remain engaged and active within the facility?
  • 6In the event of a medical emergency, what is your specific process for stabilizing a resident and communicating the situation to family members immediately?

Personalized based on this facility's data


Key Review Excerpts

Despite this, she fell over six times while under their care, eventually suffering a fractured nose and needing stitches in her head. Shockingly, no walker or wheelchair was ever provided to help her move safely.

Memory care family member · 2025☆☆☆☆

My father spent 30 years working as a CNA in a facility similar to this one, so he knows the system in and out. Sadly, after his second stroke, he had to be placed in full time skilled facility. I am very happy with the care he receives.

Long-term resident's family · 2026★★★★★

They left my mother in a dark room all day with no tv on , food on her face & left her in a soiled diaper. When I showed up to question the staff to they were rude to me like with a How dare you attitude?

Long-term resident's family · 2023★★★★★
Source: 43 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.66hrs
88%
Registered nurses for medical care
Total Nursing
3.98hrs
97%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

7

measures

Mixed Results

5

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility85.2%
Worse than Avg
Here
85.2%
US
95.5%
CT
93.5%
Western ct
92.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.1%
Worse than Avg
Here
23.1%
US
14.4%
CT
18.2%
Western ct
15.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility20.7%
Mixed vs Avgs
Here
20.7%
US
12.1%
CT
19.7%
Western ct
28.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.3%
Mixed vs Avgs
Here
20.3%
US
19.4%
CT
24.9%
Western ct
25.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.4%
Better than Avg
Here
13.4%
US
15.4%
CT
17.8%
Western ct
18.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.2%
Mixed vs Avgs
Here
15.2%
US
19.5%
CT
17.4%
Western ct
13.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.4%
Better than Avg
Here
94.4%
US
79.7%
CT
69.7%
Western ct
68.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.4%
Better than Avg
Here
95.4%
US
81.8%
CT
71.0%
Western ct
74.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.8%
Worse than Avg
Here
2.8%
US
1.6%
CT
1.5%
Western ct
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (12.8)
3 complaint-triggered

This facility shows concerning patterns with families filing complaints about resident protection and care quality, leading to multiple deficiencies in abuse prevention and response procedures. The most recurring issues involve resident rights violations, care planning problems, and nutrition/dietary management, with some deficiencies like nutrition and care planning persisting across multiple surveys from 2021 to 2025. While all violations have correction dates, the repeated nature of key care areas and complaint-triggered deficiencies warrant careful consideration during visits.

Jul 22, 2025Routine
5
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Jul 22, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

May 9, 2024Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Sep 26, 2023Routine
21
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 10, 2021Routine
3
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Civita Care Center at Long Ridge

Organization Type

for profit

Chain Affiliation

Chain Name

Civita Care Centers

Chain Size

6 facilities nationwide

Chain avg rating: 1.8/5 · Rank 3 of 6

Ownership & Management

Owners

Ct6 Opco Holdco LLC

Owner · Organization

100%

Esnh LLC

Owner (parent company) · Organization

Jpnh LLC

Owner (parent company) · Organization

Pepper, Yehuda

Owner (parent company)

Schwarcz, Elliot

Owner (parent company)

Key personnel

710 Long Ridge LLC5% or Greater Mortgage InterestSchwarcz, Elliot5% or Greater Mortgage InterestPepper, YehudaManaging Control - Governing BodyAntipuesto, CrisManagerPepper, YehudaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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