Nursing HomeMedicaid

The Enclave at Rye Rehab and Nursing Ctr

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

1000 High St, Port Chester, NY 10573|160 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 230 Google reviews

(914) 937-1200 Directions Website

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What this means for your family

The Enclave at Rye offers a modern environment and a highly effective rehab team, making it a potential choice for short-term recovery. However, the recent trend of critical reviews regarding neglect and poor communication is concerning. If you choose this facility, we strongly recommend visiting daily and maintaining active, documented communication with the administration to ensure your loved one's needs are met.

Google Reviews

230 reviews on Google

“The Enclave at Rye receives highly polarized reviews, with many families praising the facility's clean, modern environment and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call bells, and poor communication during medical emergencies. While many staff members are highlighted for their kindness, the consistency of care appears to fluctuate significantly depending on the shift and individual staff members.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Clean, modern, and well-maintained facility
Warm and professional front-desk and concierge staff
Engaging recreation and activities department

Concerns

Slow or unresponsive nursing staff to call bells (mentioned by 7 reviewers)
Poor quality or unappealing food service (mentioned by 6 reviewers)
Inadequate communication during medical emergencies or decline (mentioned by 5 reviewers)
Understaffing, particularly on weekends or night shifts (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 173 analyzed

121

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
2Given the importance of consistent care, what is your process for ensuring residents receive timely assistance when they use their call bells, especially during weekend or evening shifts?
3We understand that nutrition is a key part of recovery; could you walk us through how you gather resident feedback on meal preferences and how you work to improve the dining experience?
4Could you explain your protocol for keeping families informed when there is a change in a resident's health status or a medical emergency?
5Since your therapy department is highly regarded, how do your therapists coordinate with the nursing staff to ensure a resident's progress is maintained throughout the day?
6What specific training or support do your staff members receive to ensure that medication management is handled accurately and consistently?

Personalized based on this facility's data

Key Review Excerpts

“The physical and Occupational therapy departments rival Burke. I have stayed here twice.”

Rehab patient · 2020★★★★★

“The only time I probably didn’t have a smile was when a meal was to be served. I did lose a few pounds but it was unintentional. The coffee was super but not enough of it.”

Rehab patient · 2024★☆☆☆☆

“My Dad was recently there for two weeks. If you have a family member with dementia, this facility is NOT equipped for them. The kindness of staff, especially Malcom and Dihan and Moishe deserves a five. It needs a cleaning and a big refresh.”

Long-term resident's family · 2022★★★☆☆

Source: 230 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.55hrs

73%

Registered nurses for medical care

Total Nursing

3.14hrs

77%

All nurses + aides combined

Staff Turnover

36%

Lower is better (< 30% = good)

RN Turnover

48%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility29.3%

Worse than Avg

Here

29.3%

12.1%

18.9%

Westchester

19.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility30.2%

Worse than Avg

Here

30.2%

19.4%

20.2%

Westchester

16.2%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility2.9%

Better than Avg

Here

2.9%

15.4%

13.8%

Westchester

12.7%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility9.1%

Better than Avg

Here

9.1%

19.5%

13.3%

Westchester

14.6%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.0%

Better than Avg

Here

98.0%

93.4%

91.3%

Westchester

90.8%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility8.3%

Better than Avg

Here

8.3%

14.4%

14.8%

Westchester

14.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility88.0%

Better than Avg

Here

88.0%

81.8%

77.0%

Westchester

74.1%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility84.3%

Better than Avg

Here

84.3%

79.7%

78.8%

Westchester

78.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.2%

Better than Avg

Here

0.2%

1.6%

1.2%

Westchester

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

1penalties

Well below state avg (7.6)

1 complaint-triggered

$63,210 in fines

This facility had a family complaint in 2023 about accident prevention and supervision that has since been corrected. The main recurring issues involve fire safety systems (sprinkler maintenance appearing across multiple surveys), care planning, infection control, and food safety. Most deficiencies appear to be corrected promptly, though fire safety concerns have persisted across several inspections from 2017-2020, suggesting ongoing maintenance challenges in this area.

Dec 13, 2023Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 13, 2023Routine1 finding

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jan 29, 2020Routine4 findings

0200Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 31, 2018Routine16 findings

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0015Minimal · WidespreadCorrected