Ark Healthcare & Rehabilitation at St. Camillus
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 57 Google reviews
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What this means for your family
While the facility has a dedicated rehabilitation team and some highly regarded staff members, the recent surge in reports regarding administrative unresponsiveness and critical care failures is concerning. If you choose this facility, ensure you have a direct line of communication with a specific staff member and visit frequently to monitor your loved one's care personally.
Google Reviews
Google Reviews
57 reviews on Google“ARK Healthcare & Rehabilitation at St. Camillus presents a highly polarized experience for families, with recent reviews oscillating between praise for specific staff members and severe allegations of neglect. While some families report compassionate care and effective rehabilitation, others cite critical failures in basic hygiene, medication management, and responsiveness to urgent needs. Prospective families should be aware of the significant inconsistency in care quality and the recurring reports of communication difficulties with administration.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Specific staff members praised for dedication
- Clean and well-maintained facility environment
- Helpful admissions coordination
Concerns
- Slow or non-existent response to patient needs and call bells (mentioned by 6 reviewers)
- Poor communication and difficulty reaching administration/staff (mentioned by 5 reviewers)
- Inadequate hygiene and cleanliness in patient rooms (mentioned by 4 reviewers)
- Medication management errors or failure to administer meds (mentioned by 3 reviewers)
- Poor quality or inappropriate food for dietary needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy department here; could you tell us more about how the therapists work with residents to regain their independence?
- 2What is the protocol for ensuring call bells are answered promptly, especially during the night shifts?
- 3How does the nursing team manage medication schedules to ensure every dose is administered accurately and on time?
- 4We want to make sure our loved one's dietary needs are met; how do you handle specialized meal requests or specific nutritional requirements?
- 5Could you describe the daily activity calendar and how you encourage residents to socialize with one another?
- 6What is the best way for family members to stay in regular contact with the administration and the care team regarding updates?
Personalized based on this facility's data
Key Review Excerpts
“The rehab dept. is totally awesome! I was brought in on a gurney and walked out the door 6 1/2 weeks later!”
“My Mom has been in the facility twice, before and after the new management. There has been tremendous changes with the new management. They are well-staffed which gives me comfort knowing that especially that Mom is a fall risk.”
“They wanted to touch a fitula that they caused bleeding with their hands without gloves. The food they provide to patients is a disaster. This place is like a horror movie.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
5
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints about accident prevention and care quality, leading to three complaint-triggered investigations. The most recurring issues involve accident hazards and inadequate supervision, pressure ulcer care, and fire safety deficiencies. While all deficiencies show correction dates, the repeated problems with resident safety—including accident prevention cited multiple times across different surveys—suggest ongoing challenges with maintaining consistent care standards that families should carefully evaluate.
Oct 18, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 11, 2024Routine27
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Mar 22, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 7, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 20, 2021Routine12
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jul 11, 2019Routine12
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 11, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Ark Healthcare & Rehabilitation at St. Camillus
for profit
Ownership & Management
Owners
Fried, Akiva
Owner
Sodden, Aaron
Owner
Wiesel, Allan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit arkstcamillus.com
Medicare data downloads
Original nursing home datasets
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