Harbor Health & Rehab
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 67 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 6)
Below average in IN · Best in CASA CONSULTING chain · $29,230 in fines · Special Focus Facility (CMS)
What this means for your family
The facility has shown significant improvement under current leadership, particularly regarding the admissions process and physical therapy outcomes. However, families should remain vigilant; please conduct an in-person tour to assess cleanliness and observe staff-resident interactions to ensure they align with your expectations for care.
Google Reviews
Google Reviews
67 reviews on Google“Harbor Health & Rehab has seen a significant shift in reputation over the last few years, with many recent reviewers praising the facility's cleanliness, compassionate nursing staff, and effective admissions process. While many families report positive experiences with leadership and physical therapy, a subset of reviewers continues to raise serious concerns regarding unprofessional staff behavior, hygiene issues, and poor communication during care transitions.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and welcoming admissions team
- Effective and compassionate physical therapy program
- Clean and well-maintained facility environment
- Proactive and accessible leadership team
Concerns
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Unsanitary conditions or unpleasant odors (mentioned by 4 reviewers)
- Inadequate or neglectful patient care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how welcoming the admissions team is; how does that same level of proactive care translate to the day-to-day interactions between the nursing staff and the residents?
- 2We noticed the facility is very well-maintained; what specific cleaning and sanitation schedules are in place to ensure the rooms and common areas stay fresh and clean?
- 3Since the physical therapy program comes so highly recommended, how do the therapists work with the nursing staff to ensure progress is maintained throughout the day?
- 4With the recent focus on improving staffing levels, what specific steps is the leadership team taking to ensure there are enough caregivers available for every resident's needs?
- 5How does the medical team handle unexpected health changes or emergencies during the overnight hours?
- 6What kind of daily activities or social outings are planned to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The difference between Harbor Health and other rehab centers is immediately obvious. The entire center is bright and lively. Everyone greets you and welcomes you.”
“My mom was here for a month and in this time the staff was amazing my favorite person was Deangelo he talked to my mom like she was his real family he came in and handle everything with so much care.”
“Juanita and her team were such a blessing. They are dedicated to provide the help the residents need, even if that means going the extra mile.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Harbor Health & Rehab has persistent care quality problems with families filing multiple complaints about wound care, treatment adequacy, and facility conditions. The facility struggles most with resident treatment and care, medication management, and pressure ulcer prevention—issues that have recurred across multiple surveys from 2022-2024. While the facility corrects deficiencies when cited, the pattern of repeated problems in core care areas suggests ongoing challenges in maintaining consistent quality standards.
Feb 25, 2026Complaint5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 8, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 9, 2024Routine28
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jun 20, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 25, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 14, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Aug 9, 2024
$13,637
Fine
Jul 28, 2023
$15,593
Payment Denial
Jul 28, 2023
21-day denial
Ownership & Operations
Who Operates This Facility
Harbor Health & Rehab
government
Chain Affiliation
Casa Consulting
7 facilities nationwide
Chain avg rating: 1.1/5 · Rank 1 of 7 (Best)
Ownership & Management
Owners
Major Hospital
Owner · Organization
Kurtz, Elisheva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rothner, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rothner, Eric
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rothner, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rudolph, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Vales, Adam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit harborhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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