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Nursing HomeMedicaid Investigative

Harbor Health & Rehab

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

5025 Mccook Ave, East Chicago, IN 46312106 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 67 Google reviews

5
4
3
2
1
Harbor Health & Rehab Nursing Home in East Chicago, IN — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (20 vs median 6)

Below average in IN · Best in CASA CONSULTING chain · $29,230 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

The facility has shown significant improvement under current leadership, particularly regarding the admissions process and physical therapy outcomes. However, families should remain vigilant; please conduct an in-person tour to assess cleanliness and observe staff-resident interactions to ensure they align with your expectations for care.

Google Reviews

Google Reviews

67 reviews on Google
Harbor Health & Rehab has seen a significant shift in reputation over the last few years, with many recent reviewers praising the facility's cleanliness, compassionate nursing staff, and effective admissions process. While many families report positive experiences with leadership and physical therapy, a subset of reviewers continues to raise serious concerns regarding unprofessional staff behavior, hygiene issues, and poor communication during care transitions.

Quality Themes

Tap a score for details
Food6.0Staff7.0Clean7.0Activities6.0MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Highly responsive and welcoming admissions team
  • Effective and compassionate physical therapy program
  • Clean and well-maintained facility environment
  • Proactive and accessible leadership team

Concerns

  • Unprofessional or rude staff behavior (mentioned by 5 reviewers)
  • Unsanitary conditions or unpleasant odors (mentioned by 4 reviewers)
  • Inadequate or neglectful patient care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2342.82018(4)1.02022(2)2.62023(5)5.02024(6)4.62025(30)3.62026(8)

Distribution · 55 analyzed

5
38
4
4
3
1
2
2
1
10

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how welcoming the admissions team is; how does that same level of proactive care translate to the day-to-day interactions between the nursing staff and the residents?
  • 2We noticed the facility is very well-maintained; what specific cleaning and sanitation schedules are in place to ensure the rooms and common areas stay fresh and clean?
  • 3Since the physical therapy program comes so highly recommended, how do the therapists work with the nursing staff to ensure progress is maintained throughout the day?
  • 4With the recent focus on improving staffing levels, what specific steps is the leadership team taking to ensure there are enough caregivers available for every resident's needs?
  • 5How does the medical team handle unexpected health changes or emergencies during the overnight hours?
  • 6What kind of daily activities or social outings are planned to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The difference between Harbor Health and other rehab centers is immediately obvious. The entire center is bright and lively. Everyone greets you and welcomes you.

Rehab patient's spouse · 2024★★★★★

My mom was here for a month and in this time the staff was amazing my favorite person was Deangelo he talked to my mom like she was his real family he came in and handle everything with so much care.

Long-term resident's family · 2024★★★★★

Juanita and her team were such a blessing. They are dedicated to provide the help the residents need, even if that means going the extra mile.

Rehab patient's family · 2025★★★★★
Source: 67 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
56%
Registered nurses for medical care
Total Nursing
2.96hrs
72%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility52.0%
Worse than Avg
Here
52.0%
US
12.1%
IN
24.8%
Lake
36.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility61.1%
Worse than Avg
Here
61.1%
US
93.4%
IN
93.6%
Lake
91.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
19.5%
IN
23.5%
Lake
14.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
15.3%
IN
13.0%
Lake
12.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
14.4%
IN
11.4%
Lake
10.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
19.4%
IN
23.8%
Lake
20.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility28.3%
Worse than Avg
Here
28.3%
US
79.7%
IN
79.0%
Lake
74.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility35.8%
Worse than Avg
Here
35.8%
US
81.8%
IN
81.5%
Lake
77.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.8%
Worse than Avg
Here
3.8%
US
1.6%
IN
1.3%
Lake
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
3penalties
Well above state avg (7.6)
16 complaint-triggered
$29,230 in fines

Harbor Health & Rehab has persistent care quality problems with families filing multiple complaints about wound care, treatment adequacy, and facility conditions. The facility struggles most with resident treatment and care, medication management, and pressure ulcer prevention—issues that have recurred across multiple surveys from 2022-2024. While the facility corrects deficiencies when cited, the pattern of repeated problems in core care areas suggests ongoing challenges in maintaining consistent quality standards.

Feb 25, 2026Complaint
5
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 8, 2025Complaint
2
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Aug 9, 2024Routine
28
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0300Potential for harm · PatternCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Jun 20, 2024Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 25, 2024Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Sep 14, 2023Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Federal Penalties

Fine

Aug 9, 2024

$13,637

Fine

Jul 28, 2023

$15,593

Payment Denial

Jul 28, 2023

21-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Harbor Health & Rehab

Organization Type

government

Chain Affiliation

Chain Name

Casa Consulting

Chain Size

7 facilities nationwide

Chain avg rating: 1.1/5 · Rank 1 of 7 (Best)

Ownership & Management

Owners

Major Hospital

Owner · Organization

100%

Kurtz, Elisheva

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rothner, Daniel

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rothner, Eric

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rothner, William

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rudolph, Kimberly

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Vales, Adam

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Claxton, RyanOfficer / DirectorCasa Consulting, LLCManagerMajor HospitalManagerClaxton, RyanManagerKnights, DilaneManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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