Morgan Health Center
Strong Medicare quality ratings; families often praise warm, attentive admissions and administrative staff. Still worth an in-person visit.
based on 249 Google reviews
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What this means for your family
Morgan Health Center has a strong reputation for its clean, modern environment and a highly engaged administrative team that many families find supportive. However, you must be vigilant regarding basic care; multiple families reported issues with call-bell response times and hygiene. If you choose this facility, establish a clear communication plan with the nursing supervisor and visit at varied, unannounced times to ensure your loved one's needs are being met consistently.
Google Reviews
Google Reviews
249 reviews on Google“Morgan Health Center receives highly polarized feedback, with many families praising the facility's cleanliness, recent renovations, and the dedicated efforts of specific staff members like Mario. However, a significant number of reviewers report serious concerns regarding neglect, including slow response times to call bells, poor hygiene, and inadequate communication regarding medical changes. While many families feel their loved ones are safe and well-cared for, others describe a facility that is understaffed and unresponsive to basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive admissions and administrative staff
- Clean, well-maintained, and modern facility
- Effective physical and occupational therapy programs
- Compassionate care from specific nursing and CNA teams
Concerns
- Slow response times to call bells and requests for assistance (mentioned by 7 reviewers)
- Poor hygiene and lack of basic patient care (e.g., changing briefs, showering) (mentioned by 5 reviewers)
- Inadequate communication regarding medical status and facility changes (mentioned by 4 reviewers)
- Staffing shortages leading to neglect or lack of supervision (mentioned by 4 reviewers)
- Poor food quality and dining experience (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed in your recent responses to families that you value transparency; how do you currently keep families updated on changes in a resident's medical status or care plan?
- 2Given that staffing levels are a priority for everyone, what specific protocols do you have in place to ensure call bells are answered promptly during peak hours?
- 3We read that your therapy programs are quite strong, but could you walk us through how the team ensures consistent daily hygiene and personal care assistance for residents?
- 4With the current CMS staffing rating, how does the facility manage staff-to-resident ratios to ensure that every resident receives the supervision and attention they need throughout the day?
- 5What steps are being taken to improve the dining experience and nutritional variety, as we understand this is an area the facility is currently working to enhance?
- 6How does your team handle medical emergencies or urgent health changes during the evening and weekend shifts to ensure residents are safe and families are informed?
Personalized based on this facility's data
Key Review Excerpts
“My dad was in the rehab for a few weeks and the staff and Mario were exceptional with his care. My dad was happier, more communicative and more talkative than he was doing in his assisted living facility prior to entering Morgan.”
“The staff are nice but that’s where it stops. This facility has an active Covid outbreak 12/6/24 on the second floor and never notified my mothers case management team at Rhode Island hospital nor did they notify me her POA.”
“My wife waited 11 damn hours for a drink of water. My wife was supposed to get 5 days of PT & OT and received only 1 day of each. Some of the staff need to be trained in how to interact with the public as some of them are rude.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 21 of 32 deficiencies triggered by family complaints, indicating ongoing problems that required external intervention. The most recurring issues involve medication management, basic care quality, and infection control, with medication errors and pharmacy service problems appearing repeatedly across multiple surveys. While all deficiencies show correction dates, the persistent nature of similar problems—particularly medication safety issues appearing from 2023 through 2025—suggests systemic challenges that families should carefully consider before choosing this facility.
Dec 18, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 23, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
May 22, 2025Routine4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Apr 8, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 9, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 10, 2024Complaint1
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Federal Penalties
Fine
Jul 10, 2024
$44,720
Ownership & Operations
Who Operates This Facility
Morgan Health Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 22 of 80
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
249 reviews from families & visitors
Official Website
Visit morganrehab.com
Medicare data downloads
Original nursing home datasets
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