Elmhurst Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 300 Google reviews
Watch Elmhurst Rehabilitation and Healthcare Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Elmhurst offers a clean, modern environment with an excellent admissions team and effective rehab therapy, making it a strong candidate for short-term recovery. However, families should be aware of consistent reports regarding slow response times to call lights, particularly at night. We strongly recommend visiting during off-hours and asking specifically about the nurse-to-patient ratio on the night shift before committing.
Google Reviews
Google Reviews
300 reviews on Google“Elmhurst Rehabilitation and Healthcare Center receives high praise for its clean, modern facility and a dedicated admissions and administrative team that helps families navigate the intake process. However, there is a stark divide in experiences regarding nursing care, with multiple reports of slow response times to call buttons, neglect of basic hygiene needs, and inconsistent night-shift supervision. While many families are satisfied with the rehab therapy and professional staff, others have raised serious concerns about patient safety and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective and professional admissions team
- Strong physical and occupational therapy programs
- Warm, friendly, and supportive staff members
Concerns
- Slow or non-existent response to call buttons (mentioned by 6 reviewers)
- Inconsistent care and neglect of hygiene (e.g., soiled linens/diapers) (mentioned by 4 reviewers)
- Poor food quality and lack of variety (mentioned by 3 reviewers)
- Staffing shortages leading to inconsistent care levels (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed that the facility has a strong reputation for physical and occupational therapy; could you walk me through how those programs are integrated into a resident's daily routine?
- 2When a resident needs assistance, what is the standard protocol for responding to call buttons, and how does the team ensure those requests are addressed promptly?
- 3We understand that maintaining hygiene and comfort is a top priority; what systems do you have in place to ensure consistent care and regular checks for residents throughout the day?
- 4I see that the facility actively engages with feedback online; how do you use that input to improve the dining experience and variety of meals offered to residents?
- 5Given the importance of medication management, could you explain the oversight process your nursing team uses to ensure accuracy and safety for each resident?
- 6How do you manage staffing levels to ensure that residents receive consistent, high-quality attention, especially during peak hours or shift changes?
Personalized based on this facility's data
Key Review Excerpts
“The facility had a clean and inviting atmosphere, w/ spacious rooms with a view. The center is dedicated to assisting individuals in regaining their independence through a wide range of services, including rehabilitation programs and various in-house therapies.”
“My mother has only been here a couple months but I have watched all phases of her health mental, physical and emotional improve since arriving at Elmhurst. They have daily activities for the residents and other events from week to week.”
“My father was there recovering from having falls… and was considered a “fall risk”… while he was there… he fell out of bed… he used the call button, but NO ONE came!! He called my mother from his cell phone at 3:00am, while he was still on the floor!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous complaint reports triggering 36 of 56 total deficiencies, raising significant concerns about care quality. The facility shows persistent problems with medication management, appearing repeatedly across multiple years despite corrections, along with recurring issues in care quality and nursing services. While all deficiencies show correction dates, the pattern of repeated medication errors and high complaint volume suggests ongoing quality challenges families should carefully evaluate.
Mar 9, 2026Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jan 15, 2026Routine3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Dec 17, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Dec 1, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 31, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jun 11, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Payment Denial
Jan 28, 2025
14-day denial
Fine
Aug 28, 2024
$47,970
Payment Denial
Aug 28, 2024
5-day denial
Fine
Nov 14, 2023
$23,989
Payment Denial
Nov 14, 2023
7-day denial
Fine
Jun 19, 2023
$182,848
Ownership & Operations
Who Operates This Facility
Elmhurst Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
300 reviews from families & visitors
Official Website
Visit elmhurstrehabhc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Steere House Nursing and Rehabilitation Center
2.0 miNursing Home · Providence, RI
Elmwood Nursing and Rehabilitation Center
2.1 miNursing Home · Providence, RI
Bethany Home of Rhode Island
2.7 miNursing Home · Providence, RI
Jeanne Jugan Residence
2.7 miNursing Home · Pawtucket, RI
Tockwotton on the Waterfront
2.8 miNursing Home · East Providence, RI
Morgan Health Center
3.2 miNursing Home · Johnston, RI