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Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 308 Google reviews
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Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Elmhurst Rehabilitation and Healthcare Center receives high praise for its clean, modern facility and a dedicated admissions and administrative team that helps families navigate the intake process. However, there is a stark divide in experiences regarding nursing care, with multiple reports of slow response times to call buttons, neglect of basic hygiene needs, and inconsistent night-shift supervision. While many families are satisfied with the rehab therapy and professional staff, others have raised serious concerns about patient safety and communication failures.
Quality Themes
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Concerns
Rating Trends
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Distribution · 217 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The facility had a clean and inviting atmosphere, w/ spacious rooms with a view. The center is dedicated to assisting individuals in regaining their independence through a wide range of services, including rehabilitation programs and various in-house therapies.”
“My mother has only been here a couple months but I have watched all phases of her health mental, physical and emotional improve since arriving at Elmhurst. They have daily activities for the residents and other events from week to week.”
“My father was there recovering from having falls… and was considered a “fall risk”… while he was there… he fell out of bed… he used the call button, but NO ONE came!! He called my mother from his cell phone at 3:00am, while he was still on the floor!!!”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed numerous complaint reports triggering 36 of 56 total deficiencies, raising significant concerns about care quality. The facility shows persistent problems with medication management, appearing repeatedly across multiple years despite corrections, along with recurring issues in care quality and nursing services. While all deficiencies show correction dates, the pattern of repeated medication errors and high complaint volume suggests ongoing quality challenges families should carefully evaluate.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Jan 28, 2025
$68,256
Payment Denial
Jan 28, 2025
14-day denial
Fine
Aug 28, 2024
$47,970
Payment Denial
Aug 28, 2024
5-day denial
Payment Denial
Nov 14, 2023
7-day denial
Fine
Nov 14, 2023
$23,989
Fine
Jun 19, 2023
$182,848
Elmhurst Rehabilitation and Healthcare Center
for profit
Marquis Health Services
88 facilities nationwide
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
308 reviews from families & visitors
Official Website
Visit elmhurstrehabhc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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