Cedar Crest Nursing Centre INC
Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.
based on 39 Google reviews
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What this means for your family
Cedar Crest offers a highly regarded rehabilitation program that many families find effective for recovery. However, the facility has a persistent pattern of slow response times to call bells and communication failures during medical emergencies. We strongly recommend that families visit during off-hours and ask specifically about the nurse-to-patient ratio on weekends and nights before committing.
Google Reviews
Google Reviews
39 reviews on Google“Cedar Crest Nursing Centre receives highly polarized feedback, with some families praising the compassionate, attentive nursing and therapy staff, while others report severe neglect and poor communication. Recurring complaints highlight significant delays in responding to call bells, unprofessional management, and issues with medication administration. Families considering this facility should be aware of the stark contrast between the positive rehabilitation experiences and the reports of understaffing and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Compassionate and dedicated nursing staff
- Clean and well-maintained facility
- Supportive environment for end-of-life care
Concerns
- Slow or non-existent response to nurse call bells (mentioned by 6 reviewers)
- Poor communication regarding patient status and hospital transfers (mentioned by 3 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
- Unprofessional management and lack of accountability (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that your physical therapy team is highly regarded; could you explain how they coordinate with the nursing staff to support a resident's daily mobility goals?
- 2When a resident needs assistance, what is the standard protocol for responding to call bells, and how do you ensure that requests are addressed in a timely manner?
- 3Could you walk me through your process for documenting and communicating changes in a resident’s health status or hospital transfers to ensure families stay fully informed?
- 4Given the importance of medication safety, what specific systems or double-check procedures do you have in place to ensure medications are administered accurately and on schedule?
- 5I see that you actively engage with feedback online; how does your management team use family input to make improvements to the facility's daily operations?
- 6What does a typical day look like for residents here, and how do you encourage participation in activities for those who may need extra support or encouragement?
Personalized based on this facility's data
Key Review Excerpts
“My husband was brought there from BWH and spent two weeks with the most amazing caring, compassionate, and supportive nurses and staff. The care was over the top excellent.”
“My elderly father was so neglected he fell twice and ended up with staples in his head from his injury. They DO NOT respond to the nurse buzzer at his bed and thus he fell.”
“The Therapy Group is amazing, each one has their job but still able to multi-task w/ their co-workers in a calm beautiful setting.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cedar Crest has concerning patterns with families filing complaints that triggered 5 inspections, revealing recurring issues with medication management, care planning standards, and safety hazards. The facility shows persistent problems across multiple surveys, with medication labeling violations appearing in both 2024 complaint investigations, and care quality standards failing repeatedly from 2023-2025. While all violations show correction dates, the repeated nature of core care issues suggests ongoing challenges families should investigate thoroughly during visits.
Sep 25, 2025Routine2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Sep 20, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 20, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 5, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 1, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Oct 5, 2023Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Mar 1, 2024
$14,433
Ownership & Operations
Who Operates This Facility
Cedar Crest Nursing Centre INC
for profit
Ownership & Management
Owners
Whipple, Thomas
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit cedarsliving.com
Medicare data downloads
Original nursing home datasets
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