Elmwood Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 23 Google reviews
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What this means for your family
While some families report positive experiences with therapy and long-term care, the recent trend of reviews is concerning. We strongly recommend that you visit unannounced and specifically observe staff responsiveness to call buttons and the cleanliness of the environment before making a decision.
Google Reviews
Google Reviews
23 reviews on Google“Elmwood Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the physical therapy team and compassionate staff, while others report severe neglect and safety concerns. Critical issues raised by multiple reviewers include poor communication, inadequate response to patient needs, and alarming incidents regarding resident safety and hygiene. Families should be aware of the significant disparity between positive testimonials and reports of substandard care.”
Quality Themes
Tap a score for detailsStrengths
- Top-tier physical therapy staff
- Compassionate, long-term care for memory patients
- Clean and organized facility environment
Concerns
- Inadequate nursing and CNA responsiveness to patient needs (mentioned by 4 reviewers)
- Poor communication and unhelpful administrative staff (mentioned by 3 reviewers)
- Resident falls and lack of proper monitoring (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your physical therapy team is highly regarded; how do you integrate their expertise into the daily routine for residents who need extra mobility support?
- 2Given that resident safety is a top priority, what specific protocols and monitoring systems do you have in place to prevent falls and ensure residents are checked on frequently?
- 3When a family member has a question or concern, what is the best way to reach the administrative team to ensure clear and timely communication?
- 4I see that you actively engage with feedback online; how do you use that input from families to improve the daily care and responsiveness of your nursing and CNA staff?
- 5How does your team ensure that medication management is handled accurately and consistently for residents throughout the day and night?
- 6What kind of social activities or enrichment programs are available to keep residents active and engaged within the community?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and all of the facility has been wonderful in communication and care given each day! They truly treat my father like family I am truly greaful to everyone.”
“The nurses/CNA's don't care. They let the patients sit in their own pee/poop all day, which led to my mom getting a UTI. You have to call them directly just to check up on them because their nurse call buttons "don't work".”
“My husband, a stroke patient, fell on the second day there. Took him home following that incident.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Elmwood has significant concerns with families filing complaints that triggered inspections revealing deficiencies in care planning standards, nursing competency, and resident protection from abuse. The facility shows recurring problems with care planning quality across multiple surveys from 2023-2026, plus issues with staff training and medication management. While all deficiencies have correction dates, the pattern of repeated care planning violations and family complaints warrants careful consideration during your visit.
Jan 14, 2026Complaint2
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 5, 2025Routine9
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 16, 2024Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 7, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 22, 2023Routine7
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Elmwood Nursing and Rehabilitation Center
for profit
Chain Affiliation
Health Concepts, Ltd.
5 facilities nationwide
Chain avg rating: 4.0/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
Ryan, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit healthconceptsltd.com
Medicare data downloads
Original nursing home datasets
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