Loading EveryPlace content…
Loading EveryPlace content…
Nursing Home in Palm Desert, CA
44610 Monterey Avenue, Palm Desert, CA 92260
Ask about these reported findings and check the latest official record.
About this listing: Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
| Medicare overall rating | 3 / 5 stars | Inspection records |
|---|---|---|
| Health inspections | 2 / 5 | Low health inspection rating. |
| Quality measures | 5 / 5 | |
| Staffing | 4 / 5 | |
| Google reviews | 3.1 / 572 reviews | Public opinions; not a clinical assessment. Review feedback |
| Monthly cost | Not published | Ask for the full monthly cost, including care fees and one-time charges. |
| Payment options | Medicaid, Medicare | Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs. Medicare participation does not mean all stays or services are covered. |
| Availability | Confirm directly | We don't have live openings. Ask about current availability, waiting lists, and move-in timing. Reported capacity: 99 beds. This is not the number of openings. Contact information |
| Care & support | Nursing home | What this care includesProvides nursing care and help with daily activities. Some offer short-term rehabilitation. This describes the care category. Confirm support for your family member's needs. Understand care types |
Monterey Palms Health Care Center has a middle-range Medicare overall rating. Strengths include exceptional physical and occupational therapy teams. Some reviewers note concerns about chronic understaffing and slow response to call lights (mentioned by 5 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
You don't need to know everything. Start with these questions.
Families considering Monterey Palms should be aware of a significant divide between the highly praised physical therapy/rehab services and serious concerns regarding nursing care. While many reviewers laud the compassion of the therapy teams and the cleanliness of the facility, multiple families have reported critical issues including chronic understaffing, unresponsive call lights, and medication errors.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While therapy staff are highly praised, nursing and CNA staff receive frequent reports of neglect and unresponsiveness.
Frequent complaints regarding unanswered phones and inability to reach the nurses' station.
Several reviews explicitly mention that the rooms and facility are clean and well-maintained.
Multiple reviewers criticized the food for being poor quality, cold, or insufficient in protein.
One reviewer specifically highlighted the great activities and how they enjoyed painting during recovery.
There are documented instances of forgotten medications and incorrect eye drop administration.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
| Staff experiences | 4.0 / 10 |
|---|---|
| Communication | 2.0 / 10 |
| Cleanliness | 7.0 / 10 |
| Food & dining | 2.0 / 10 |
| Daily activities | 8.0 / 10 |
| Medication support | 2.0 / 10 |
Tap a year to see what changed
| 5 stars | 39 |
|---|---|
| 4 stars | 1 |
| 3 stars | 2 |
| 2 stars | 2 |
| 1 star | 32 |
0%response rate
“From the attentive and kind Director of Nursing, to the calm and caring CNAs, to the welcoming Receptionist, to the cool Physical Therapists and fun Occupational Therapists, to the patient and dedicated Nurses, to the punctual transportation team, to the informational admissions and billing rep, to the sweet and understanding social workers, to the caring nutritionist /culinary team, and to the friendly Doct”
Rehabilitation patient's family, 20265 of 5 stars
“During that entire journey, I saw the dedication and compassion of the staff. From the therapy team working hard to help him regain strength, to the nurses who supported him through his decline, their commitment never wavered.”
Long-term resident's family, 20255 of 5 stars
“My husband was transferred from Eisenhower Hospital to Monterey Palms in early November to recover from a surgery that resulted in a great loss of blood. He weighed 265 when he was admitted, he weighed 230 when he left 5+ weeks later. During the time he was there he was fed less than 1000 calories a day and many meals barely 5 grams of protein.”
Rehab patient's family, 20241 of 5 stars
“The facility is clean, well organized, the staff is the greatest and the activities are the best, I learned I was a very good painter!...as I was recovering from a knee and leg surgery”
Rehab patient, 20205 of 5 stars
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
| Measure | Reported | Basis |
|---|---|---|
| Registered nurses | 0.35 hours | Per resident, per day |
| All nursing staff | 4.21 hours | Nurses and aides combined |
| Staff turnover | 41 % | Reported by Medicare |
| RN turnover | 67 % | Registered nurses |
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages: 17 measures.
| Medicare rating | 5 / 5 |
|---|---|
| Better than average | 10 measures |
| Worse than average | 3 measures |
| Mixed results | 4 measures |
| Measure | Here | US | CA | Riverside | Compared with averages |
|---|---|---|---|---|---|
| Residents whose bladder or bowel control got worseLower is better | Here 4.5% | US 19.0% | CA 10.2% | Riverside 8.3% | Better than average |
| Residents with depression symptomsLower is betterHighly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities. | Here 0.0% | US 12.8% | CA 7.3% | Riverside 8.0% | Better than average |
| Residents on antipsychotic medicationLower is better | Here 6.0% | US 15.4% | CA 12.0% | Riverside 11.4% | Better than average |
| Measure | Here | US | CA | Riverside | Compared with averages |
|---|---|---|---|---|---|
| Short-stay residents vaccinated for the fluHigher is better | Here 98.3% | US 79.8% | CA 93.2% | Riverside 93.3% | Better than average |
| Short-stay residents vaccinated for pneumoniaHigher is better | Here 99.7% | US 82.0% | CA 94.4% | Riverside 94.7% | Better than average |
| Short-stay residents newly given antipsychoticsLower is better | Here 0.0% | US 1.6% | CA 1.5% | Riverside 1.1% | Better than average |
| Measure | Here | US | CA | Riverside | Compared with averages |
|---|---|---|---|---|---|
| Residents vaccinated for pneumoniaHigher is better | Here 100.0% | US 93.5% | CA 98.6% | Riverside 99.2% | Better than average |
| Residents with pressure sores (bedsores)Lower is better | Here 10.5% | US 4.6% | CA 4.3% | Riverside 4.3% | Worse than average |
| Residents whose walking got worseLower is better | Here 12.8% | US 14.1% | CA 9.8% | Riverside 7.1% | Mixed against averages |
| Residents vaccinated for the fluHigher is better | Here 100.0% | US 95.5% | CA 98.2% | Riverside 97.3% | Better than average |
| Residents needing more daily help over timeLower is better | Here 12.2% | US 13.9% | CA 10.2% | Riverside 8.0% | Mixed against averages |
| Residents on anti-anxiety or sleep medicationLower is better | Here 17.6% | US 19.5% | CA 13.7% | Riverside 17.2% | Mixed against averages |
| Residents who lost too much weightLower is better | Here 6.2% | US 5.2% | CA 4.0% | Riverside 3.1% | Worse than average |
| Residents who fell and were seriously hurtLower is better | Here 1.5% | US 3.2% | CA 1.6% | Riverside 0.9% | Mixed against averages |
| Residents with a long-term catheterLower is better | Here 2.0% | US 0.8% | CA 0.8% | Riverside 0.7% | Worse than average |
| Residents who got a urinary tract infectionLower is better | Here 0.4% | US 1.6% | CA 1.2% | Riverside 0.9% | Better than average |
| Residents who were physically restrainedLower is better | Here 0.0% | US 0.1% | CA 0.4% | Riverside 0.3% | Better than average |
US average from Medicare published data
Detailed Medicare record, up to 3-year lookback
69findings in history
Findings, also called deficiencies, are problems inspectors found.
This facility shows a concerning pattern of repeated deficiencies across multiple care areas, with families filing 13 complaint-triggered reports. The most recurring issues involve fire safety and building systems, nutrition and dietary services, and medication management. Recent surveys reveal ongoing problems with emergency preparedness and one serious resident rights violation that remains uncorrected as of January 2026, suggesting persistent quality concerns that families should carefully evaluate.
0800Potential for harm, isolatedCorrected Jul 10, 2026
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
0345Potential for harm, widespreadCorrected Jun 5, 2026
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
0918Potential for harm, widespreadCorrected Jun 4, 2026
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
0761Potential for harm, patternCorrected Jun 5, 2026
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
0802Potential for harm, patternCorrected Jun 5, 2026
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
0803Potential for harm, patternCorrected Jun 5, 2026
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
0805Potential for harm, patternCorrected Jun 5, 2026
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
0806Potential for harm, patternCorrected Jun 5, 2026
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
0808Potential for harm, patternCorrected Jun 5, 2026
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
0812Potential for harm, patternCorrected Jun 5, 2026
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
0908Potential for harm, patternCorrected Jun 5, 2026
Environmental Deficiencies
Keep all essential equipment working safely.
0324Potential for harm, patternCorrected Jun 4, 2026
Smoke Deficiencies
Provide properly protected cooking facilities.
0353Potential for harm, patternCorrected Jun 5, 2026
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
0552Potential for harm, isolatedCorrected Jun 5, 2026
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
0605Potential for harm, isolatedCorrected Jun 5, 2026
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
0684Potential for harm, isolatedCorrected Jun 5, 2026
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
0695Potential for harm, isolatedCorrected Jun 5, 2026
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
0755Potential for harm, isolatedCorrected Jun 5, 2026
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
0810Potential for harm, isolatedCorrected Jun 5, 2026
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
0814Potential for harm, isolatedCorrected Jun 5, 2026
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
0293Potential for harm, isolatedCorrected Jun 4, 2026
Egress Deficiencies
Have properly located and lighted "Exit" signs.
0363Potential for harm, isolatedCorrected Jun 4, 2026
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
0550Potential for harm, isolatedCorrected Feb 28, 2026
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
0755Potential for harm, patternCorrected Jun 25, 2025
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
0842Potential for harm, patternCorrected Jun 25, 2025
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
0345Potential for harm, widespreadCorrected Mar 14, 2025
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
0352Potential for harm, widespreadCorrected Mar 24, 2025
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
0918Potential for harm, widespreadCorrected Mar 24, 2025
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
0802Potential for harm, patternCorrected Feb 28, 2025
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
0803Potential for harm, patternCorrected Feb 28, 2025
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
0804Potential for harm, patternCorrected Feb 28, 2025
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
0812Potential for harm, patternCorrected Feb 28, 2025
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
0363Potential for harm, patternCorrected Mar 24, 2025
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
0656Potential for harm, isolatedCorrected Feb 28, 2025
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
0677Potential for harm, isolatedCorrected Feb 28, 2025
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
0761Potential for harm, isolatedCorrected Feb 28, 2025
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
0806Potential for harm, isolatedCorrected Feb 28, 2025
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
0814Potential for harm, isolatedCorrected Feb 28, 2025
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
0880Potential for harm, isolatedCorrected Feb 28, 2025
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
0161Potential for harm, isolatedCorrected Mar 21, 2025
Construction Deficiencies
Use approved construction type or materials.
0324Potential for harm, isolatedCorrected Mar 21, 2025
Smoke Deficiencies
Provide properly protected cooking facilities.
0037Minimal, widespreadCorrected Feb 21, 2025
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
0039Minimal, widespreadCorrected Mar 24, 2025
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
0346Minimal, widespreadCorrected Mar 24, 2025
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
0354Minimal, widespreadCorrected Mar 24, 2025
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
0912Minimal, widespreadCorrected Mar 24, 2025
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
0558Potential for harm, isolatedCorrected Jul 17, 2024
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
0324Potential for harm, isolatedCorrected Jun 2, 2024
Smoke Deficiencies
Provide properly protected cooking facilities.
0355Potential for harm, isolatedCorrected Jun 2, 2024
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
0558Potential for harm, isolatedCorrected May 3, 2024
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
0814Potential for harm, isolatedCorrected Apr 8, 2024
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
0600Potential for harm, isolatedCorrected Jan 27, 2024
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
0684Potential for harm, isolatedCorrected Nov 11, 2023
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
0584Potential for harm, patternCorrected Sep 20, 2023
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
0918Potential for harm, widespread
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
0761Potential for harm, patternCorrected Apr 6, 2023
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
0100Potential for harm, patternCorrected May 10, 2023
Construction Deficiencies
Meet other general requirements.
0658Potential for harm, isolatedCorrected Apr 6, 2023
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
0690Potential for harm, isolatedCorrected Apr 6, 2023
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
0812Potential for harm, isolatedCorrected Apr 6, 2023
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
0039Potential for harm, isolatedCorrected May 10, 2023
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
0161Potential for harm, isolatedCorrected May 10, 2023
Construction Deficiencies
Use approved construction type or materials.
0293Potential for harm, isolatedCorrected May 10, 2023
Egress Deficiencies
Have properly located and lighted "Exit" signs.
0345Potential for harm, isolatedCorrected May 10, 2023
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
0363Potential for harm, isolatedCorrected May 10, 2023
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
0025Minimal, widespreadCorrected May 10, 2023
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
0031Minimal, widespreadCorrected May 10, 2023
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
0041Minimal, widespreadCorrected May 10, 2023
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
0354Minimal, widespreadCorrected May 10, 2023
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
| Owner / operator | Monterey Palms Health Care Center |
|---|---|
| Organization type | for profit |
| Chain name | Mariner Health Care |
|---|---|
| Chain size | 17 facilities nationwide |
| Chain average rating | 2.9/5Rank 6 of 18 |
| Gc Holding Company 2 LLC | OwnerOrganization | 99% |
|---|---|---|
| Grancare LLC | Owner (parent company)Organization | |
| Mariner Health Care, INC. | Owner (parent company)Organization |
| Mhc Holding Company | Owner (parent company)Organization | |
|---|---|---|
| Mhc West Holding Company | Owner (parent company)Organization | |
| National Senior Care, INC. | Owner (parent company)Organization | |
| Grunstein, Emily | Owner (parent company) |
| Black, John | Managing Control - Governing Body |
|---|---|
| Olivera, Claudia | Managing Control - Governing Body |
| Sarcauga, Dennis | Officer / Director |
| Black, John | Manager |
|---|---|
| Olivera, Claudia | Manager |
Make the next step your own.
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
| License number | Not available in our records |
|---|---|
| Reported license status | active |
Confirm current status with CA Community Care Licensing Division. A direct record link is not available in this catalog.
EveryPlace is a research directory. Facility information is compiled from public sources: Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Keep this place handy
Optional: get a one-time email with this profile. You can also save or share it without an email address.
This sends one email and does not add you to a mailing list.
Nearby places may offer different services. Check care type and availability as you compare.