Monterey Palms Health Care Center
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 68 Google reviews
Watch Monterey Palms Health Care Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility offers an excellent physical and occupational therapy program that is highly rated by recovering patients. However, families should be extremely vigilant regarding nursing care, specifically checking on call light response times and ensuring medication accuracy, as multiple reviewers have reported significant neglect in these areas.
Google Reviews
Google Reviews
68 reviews on Google“Families considering Monterey Palms should be aware of a significant divide between the highly praised physical therapy/rehab services and serious concerns regarding nursing care. While many reviewers laud the compassion of the therapy teams and the cleanliness of the facility, multiple families have reported critical issues including chronic understaffing, unresponsive call lights, and medication errors.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Clean and well-maintained patient rooms
- Compassionate and kind rehabilitation staff
- Effective wound care and post-surgical recovery
Concerns
- Chronic understaffing and slow response to call lights (mentioned by 5 reviewers)
- Poor communication and difficulty reaching nursing stations/staff (mentioned by 4 reviewers)
- Inadequate nutritional quality and food temperature (mentioned by 4 reviewers)
- Issues with medication management and administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how the rehab process works for new residents?
- 2How does the nursing team ensure that call lights are answered promptly, especially during the busier night shifts?
- 3What steps are in place to ensure that medications are administered accurately and that the nursing station is easily reachable for family members?
- 4Could you describe the meal service, specifically how you ensure food stays at the right temperature and meets different nutritional needs?
- 5How does the facility handle medical emergencies or sudden changes in a resident's condition after regular business hours?
- 6What kind of daily activities or social events are organized to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“From the attentive and kind Director of Nursing, to the calm and caring CNAs, to the welcoming Receptionist, to the cool Physical Therapists and fun Occupational Therapists, to the patient and dedicated Nurses, to the punctual transportation team, to the informational admissions and billing rep, to the sweet and understanding social workers, to the caring nutritionist /culinary team, and to the friendly Doct”
“During that entire journey, I saw the dedication and compassion of the staff. From the therapy team working hard to help him regain strength, to the nurses who supported him through his decline, their commitment never wavered.”
“My husband was transferred from Eisenhower Hospital to Monterey Palms in early November to recover from a surgery that resulted in a great loss of blood. He weighed 265 when he was admitted, he weighed 230 when he left 5+ weeks later. During the time he was there he was fed less than 1000 calories a day and many meals barely 5 grams of protein.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of repeated deficiencies across multiple care areas, with families filing 13 complaint-triggered reports. The most recurring issues involve fire safety and building systems, nutrition and dietary services, and medication management. Recent surveys reveal ongoing problems with emergency preparedness and one serious resident rights violation that remains uncorrected as of January 2026, suggesting persistent quality concerns that families should carefully evaluate.
Jan 29, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 13, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 31, 2025Routine21
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Jul 2, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
May 30, 2024Complaint2
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Apr 19, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Ownership & Operations
Who Operates This Facility
Monterey Palms Health Care Center
for profit
Chain Affiliation
Mariner Health Care
17 facilities nationwide
Chain avg rating: 2.9/5 · Rank 6 of 18
Ownership & Management
Owners
Gc Holding Company 2 LLC
Owner · Organization
Grancare LLC
Owner (parent company) · Organization
Mariner Health Care, INC.
Owner (parent company) · Organization
Mhc Holding Company
Owner (parent company) · Organization
Mhc West Holding Company
Owner (parent company) · Organization
National Senior Care, INC.
Owner (parent company) · Organization
Grunstein, Emily
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit montereypalmshealthcarecenter.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Atria Hacienda
< 1 miAssisted Living · Palm Desert, CA
Atria Palm Desert
< 1 miAssisted Living · Palm Desert, CA
Trinity Gardens on Portola
< 1 miAssisted Living · Palm Desert, CA
Avatar Retirement Home
1.2 miAssisted Living · Palm Desert, CA
Bella Villaggio
2.4 miAssisted Living · Palm Desert, CA
Segovia of Palm Desert
2.4 miContinuing Care · Palm Desert, CA