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Nursing HomeMedicaid Investigative

Mission Point Nursing & Physical Rehabilitation Ce

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

535 N Main, Clawson, MI 48017120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 94 Google reviews

5
4
3
2
1
Mission Point Nursing & Physical Rehabilitation Ce Nursing Home in Clawson, MI — Street View
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10/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Above-median deficiencies (25 vs median 8.0)
  • High staff turnover (62%)
  • High RN turnover (80%)

Below average in MI · Below recommended RN staffing · Below chain average · $282,925 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While the facility has a dedicated therapy team and some highly praised staff members, the recurring reports of understaffing and medication errors are significant red flags. Families should conduct an in-person visit, ask specifically about nurse-to-patient ratios on weekends, and ensure there is a clear, documented plan for medication administration and communication with family members.

Google Reviews

Google Reviews

94 reviews on Google
Mission Point Nursing & Physical Rehabilitation Center (formerly Cambridge North) receives highly polarized feedback, with some families praising the dedicated staff and therapy team, while others report severe neglect and communication failures. Recurring complaints involve significant understaffing, poor medication management, and difficulty reaching administrative staff for updates. Families should be aware that while some report a clean and caring environment, others have documented serious concerns regarding basic hygiene and responsiveness.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean6.0Activities7.0Meds2.0MemoryN/AComms2.0Value5.0

Strengths

  • Dedicated and compassionate nursing/aide staff
  • Effective physical and occupational therapy programs
  • Clean and well-maintained facility environment
  • Responsive leadership in specific departments

Concerns

  • Severe understaffing leading to slow response times (mentioned by 6 reviewers)
  • Medication errors or failure to administer medication (mentioned by 4 reviewers)
  • Poor communication and difficulty reaching staff/administration (mentioned by 5 reviewers)
  • Hygiene issues, specifically regarding soiled linens and patient cleanliness (mentioned by 3 reviewers)
  • Poor food quality and lack of consideration for dietary needs (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(12)'21(5)'23(13)'25(3)'26(33)

Distribution · 88 analyzed

5
55
4
8
3
2
2
2
1
21
22 reviews posted between Mar 10, 2026Mar 14, 2026 · 19 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing and aide staff; how do you ensure that this level of care remains consistent during shift changes?
  • 2With the high staffing ratings you have, what specific protocols are in place to ensure medications are administered accurately and on time every day?
  • 3How does the administration handle communication with families to ensure we are always kept in the loop regarding any changes in our loved one's health?
  • 4Could you tell us more about the dining experience, specifically how the kitchen manages individual dietary needs and ensures meal quality is high?
  • 5What is your process for ensuring that linens are changed frequently and that residents are assisted with personal hygiene throughout the day?
  • 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The therapy department got me back on my feet quickly and am being discharged ahead of schedule thanks to their dedicated work.

Rehab patient · 2018★★★★

My daughter has been a patient here for 3 months so far and I couldn't ask for a better place for her to be. The staff is very caring and accommodating to her needs.

Long-term resident's family · 2020★★★★★

There’s a lot of problems but the main underlying problem is they’re super short staffed. But also if they don’t like you it’s worse. They decide what kind, and when you receive care, you will be ignored.

Resident · 2023★★☆☆☆
Source: 94 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
75%
Registered nurses for medical care
Total Nursing
4.06hrs
99%
All nurses + aides combined
Staff Turnover
62%
Lower is better (< 30% = good)
RN Turnover
80%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
19.4%
MI
20.2%
Oakland
16.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.3%
MI
13.1%
Oakland
12.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
14.4%
MI
11.2%
Oakland
11.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
12.1%
MI
4.2%
Oakland
6.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.6%
Worse than Avg
Here
25.6%
US
15.5%
MI
15.0%
Oakland
14.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility87.3%
Worse than Avg
Here
87.3%
US
93.4%
MI
95.2%
Oakland
93.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility11.3%
Worse than Avg
Here
11.3%
US
81.8%
MI
83.0%
Oakland
80.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility17.6%
Worse than Avg
Here
17.6%
US
79.8%
MI
79.5%
Oakland
77.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility6.3%
Worse than Avg
Here
6.3%
US
1.6%
MI
1.2%
Oakland
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

25deficiencies
7penalties
Well above state avg (9.8)
59 complaint-triggered
$282,925 in fines

Mission Point Nursing & Physical Rehabilitation has a concerning pattern of repeated deficiencies, with 82 of 139 violations triggered by family complaints. The facility shows persistent issues with resident protection from abuse and neglect, accident hazard prevention, and medication management spanning multiple surveys from 2023-2025. While deficiencies are marked as corrected, the recurring nature across surveys—particularly serious violations involving resident safety and abuse protection—suggests ongoing systemic problems that warrant careful consideration before placement.

Dec 26, 2025Complaint
2
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 25, 2025Complaint
1
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jul 9, 2025Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0839Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ staff that are licensed, certified, or registered in accordance with state laws.

Mar 20, 2025Routine
26
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0600Potential for harm · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0635Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0582Minimal · WidespreadCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Mar 20, 2025Complaint
1
0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Feb 18, 2025Complaint
2
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Federal Penalties

Payment Denial

Dec 26, 2025

1-day denial

Fine

Aug 13, 2024

$83,401

Payment Denial

Aug 13, 2024

42-day denial

Fine

Feb 15, 2024

$109,705

Payment Denial

Feb 15, 2024

50-day denial

Fine

Jul 13, 2023

$89,819

Payment Denial

Jul 13, 2023

32-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mission Point Nursing & Physical Rehabilitation Ce

Organization Type

for profit

Chain Affiliation

Chain Name

Mission Point Healthcare Services

Chain Size

21 facilities nationwide

Chain avg rating: 2.5/5 · Rank 11 of 21

Ownership & Management

Owners

Mission Point Metro Holding LLC

Owner · Organization

100%

Key personnel

Ross, TalishaW-2 Managing EmployeeSpain, KathleenW-2 Managing EmployeeMali, HariOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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