American House Somerset
Families consistently rate this highly — reviewers highlight warm, attentive, and professional staff. Schedule a visit to confirm the fit.
based on 87 Google reviews
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What this means for your family
While American House Somerset has a long history of excellent, compassionate care, recent reviews suggest a decline in consistency following the 2024 ownership change. We recommend that families tour the facility and specifically observe the cleanliness of resident rooms and common areas, and ask management about current staffing ratios to ensure they meet your loved one's needs.
Google Reviews
Google Reviews
87 reviews on Google“American House Somerset, formerly known as Anthology of Troy, is generally praised for its clean, well-maintained facility and a staff that many families describe as compassionate and attentive. While many reviewers highlight excellent care and engaging activities, there are recent concerns regarding a decline in service consistency and cleanliness following a 2024 ownership transition.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional staff
- Clean and well-maintained facility
- Engaging daily activities and events
- Strong communication from management
Concerns
- Inconsistent care and service quality following ownership change (mentioned by 2 reviewers)
- Lack of cleanliness in resident kitchenettes and common areas (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that management is very active in responding to feedback online; how does that open line of communication translate into how you handle day-to-day requests from families?
- 2With the recent changes in ownership, what steps has the leadership team taken to ensure that the quality of care remains consistent for all residents?
- 3We understand that maintaining a pristine environment is a top priority; could you walk us through the current cleaning schedule for both private resident kitchenettes and shared common areas?
- 4The activity calendar looks quite full; could you share a few examples of how you tailor these daily events to encourage residents to socialize and stay engaged?
- 5In the event of a medical concern or emergency, what is the specific protocol for notifying family members and coordinating with outside healthcare providers?
- 6Given the size of the community with 103 residents, how do you ensure that each individual still receives that warm, personalized attention that your team is known for?
Personalized based on this facility's data
Key Review Excerpts
“The care my husband received in memory care was wonderful. Every single person on staff was both caring and professional. From the most critical of issues to the smallest details, they didn’t miss a thing.”
“The leadership is very professional in handling difficult situations (Covid, flu and a building flood when a pipe burst) always putting their residence first in their decision making.”
“My only complaint is that the kitchenette area is not cleaned up enough, and outdated menus & bulletins are not removed, including used napkins. I do this clean-up everytime I visit her on a daily basis.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified several areas of concern, most notably regarding medication management, including missed doses and unsecured medication carts. Additionally, there have been findings related to delayed employee health screenings and failures to provide timely meal reminders to residents.
Apr 30, 2024Complaint
Staff failed to provide a timely reminder to Resident A of dinner service on 4/8/24.
Oct 26, 2023Routine
Employee 4's personnel file did not contain evidence of a completed initial TB screen.
The facility failed to maintain a meal census record consistent with required regulations.
A medication cart located near resident apartment #106 was left unlocked, leaving medications unsecured and accessible to residents, staff, or visitors.
Multiple medication administration errors: Residents A, B, C, D, and E missed scheduled doses of various medications (acetaminophen, alprazolam, melatonin, tramadol, Sertraline, benzonatate, guaifenesin, rosuvastatin, serevent, Mucinex, vitamin B-12, memantine, levothyroxine, simvastatin, and refresh) with staff failing to document reasons for missed doses.
Employees 1 and 2 did not receive their initial TB screens in a timely manner.
The facility uses a multi-use utensil in food storage/preparation that was not properly addressed regarding sanitation/contamination protection (report truncated).
Apr 10, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Vop Somerset, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit americanhouse.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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